Boscov's Reviews - 44,972 Review - 9.4/10

Jan 9, 2025
The country's largest family-owned department store, Boscov's offers a variety of items ranging from clothes to electronics. We also have a bridal registry and a beauty center.

Boscov's Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Boscov's

Showing 1 - 20 of 44,972

DaniD

Site Experience Feedback

Dec 27, 2024

The web site continues to have glitches and is slow to respond. I wanted to order the curtains off my phone but kept getting an error message, then earlier today I tried to purchase the curtains but it wouldn't allow me to select them. Then I had to put in exactly what I wanted into the search bar and was FINALLY able to order them


Post-Delivery Feedback

Jan 07, 2025

I'm happy with the product, selection and price.

Perky

Site Experience Feedback

Jan 01, 2025

Ordering online is very simple

Mike

Site Experience Feedback

Dec 31, 2024

Very easy to scroll and purchase

jlb

Site Experience Feedback

Dec 11, 2024

I like shopping online at Bosoy

Beccaboo

Site Experience Feedback

Dec 28, 2024

Very simple, easy, and priced well.


Post-Delivery Feedback

Jan 07, 2025

Was a little disappointed with receiving the wrong color item I purchased, however the representative I spoke with was very helpful and I received my correct item within a few days.

Online Shopper

Site Experience Feedback

Dec 26, 2024

You need to have an app to download

Disappointed customer in Albany New York

Post-Delivery Feedback

Jan 07, 2025

I really liked how easy to order was and was recieved very quickly. The only thing that I was unhappy with was the headboard fabric was pilled on the one side and my Son had to go to hardware store to get a screw that was defected in order to put frame together. This was his christmas gift and he is keeping it even though the quality was not as good as I expected. Not sure if I would recommend purchasing this bed frame to anyone. Boscovs has disappointed me on this purchase.

seafood

Site Experience Feedback

Dec 28, 2024

good experience

LJBarton

Site Experience Feedback

Dec 28, 2024

Was just checking on after Chfistmas sales and found 2 items I was looking for so I bought them right away.


Post-Delivery Feedback

Jan 07, 2025

I enjoy shopping online at Boscovs because they have excellent quality merchandise and brands BUT I love shopping in person. There are always deals to be found and a huge selection to look at and choose from.

Online Shopper

Site Experience Feedback

Dec 28, 2024

Bad experience placed the online order received order confirmation and then hour later order was canceled had to do order over again gift card was not saved what a hassle

jlrtwin

Site Experience Feedback

Dec 28, 2024

Not crazy that after you select an item and "continue shopping" it goes back to the top of the page instead of where you left off.


Post-Delivery Feedback

Jan 07, 2025

It was a good experience. I did get several different packages but I don't view that as a negative.

shar

Site Experience Feedback

Dec 28, 2024

my 2nd order today


Post-Delivery Feedback

Jan 07, 2025

All items except for one were fine . I ordered my husband a pair of 11.5 sketchers just like the receipt said. When the outside box was opened the interior box said white mountain. Inside was a pair of 8.5 womens crock style shoes. We live an hour away from a Boscovs

Debby

Site Experience Feedback

Jan 04, 2025

It was easy and everything went just fine.

Dise

Site Experience Feedback

Dec 25, 2024

Website was good and easy to use. Just sad that item couldn't be shipped to store for pick up and had to pay 9.99 to have delivered


Post-Delivery Feedback

Jan 07, 2025

I so did not like the shipping fee of 10.00 for a 10.00 item. That was so wrong and was unable to pick up in store. Probly not order again from Boscovs

Bev

Site Experience Feedback

Dec 30, 2024

I THOUGHT I HAD ORDERED A 6PK OF THESE SHIRTS PRIOR TO CHRISTMAS AND HAD MY PayPal authorization for the order. However, in my History of purchases on your site, there was no such order.Therefore, am assuming it was my error in completing the order, thus I reordered today.

Online Shopper

Site Experience Feedback

Dec 25, 2024

Great


Post-Delivery Feedback

Jan 07, 2025

Online purchase

bre

Site Experience Feedback

Dec 11, 2024

easy to use


Post-Delivery Feedback

Jan 07, 2025

The prices were good and quality is great too.

Kathy

Site Experience Feedback

Dec 28, 2024

Positive


Post-Delivery Feedback

Jan 07, 2025

Excellent service , good quality merchandise

Shelly

Site Experience Feedback

Jan 04, 2025

The ease of the purchase was great.

Piper

Site Experience Feedback

Dec 22, 2024

Found an item I wanted


Post-Delivery Feedback

Jan 07, 2025

I was very happy with my purchase. I will shop again.