Boscov's Customer Reviews
Boscov's holds a 9.3/10 overall rating and 11,193 verified post-delivery reviews on Bizrate.
Boscov's Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 87% |
 Neutral | 8% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Boscov's
Showing 1 - 50 of 66,447
Nana
Site Experience FeedbackOct 31, 2026
The website took many tries to finally checkout!
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 31, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Baba15
Site Experience FeedbackOct 31, 2026
Only negative part of ordering, was while searching for a particular item, and clicking on that one item to see if it is my right size/color….and when I would do the back arrow, (because my selection was not available) it went back to the top of that “page” (PITA) and I HAD TO REMEMBER “what picture/ item” i was looking at, to be able to go to the next item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
returns costly
Post-Delivery FeedbackOct 31, 2026
did not fit . return postage too expensive !!!
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 4
Online Shopper
Site Experience FeedbackOct 31, 2026
Very Dissatisfied. The free shipping with $31.00 purchase did not come off. And my Reward Certificate did not come off. When I tried to delete the order it went thru and I got a confirmation number. It was past customer service hours so I wrote to them.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackOct 31, 2026
overall goid
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ledty
Site Experience FeedbackOct 31, 2026
It was fine. The website was slow to register my entries so it took awhile to complete the order.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Post-Delivery FeedbackOct 31, 2026
Great selection, competitive pricing, quick delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
SJ's Mom
Site Experience FeedbackOct 31, 2026
I was able to find what I wanted with no problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lora
Site Experience FeedbackOct 31, 2026
Easy to find the items I wanted and reading reviews as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackOct 31, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparky
Post-Delivery FeedbackOct 31, 2026
I purchased a 3 foot tall fiber optic christmas tree. I had seen it in store, last year, but was too expensive. It was advertised on sale in a recent flyer for a good price so I decided to order it. I was excited about receiving it as my deceased Aunt used to have one very similar. What I received was a PEICE OF JUNK! 1st, the box it was shipped in was actually 2 boxes peiced together with tons of packing tape holding it together. The box was also banged up, partly crushed and just looked it had been through the mill! It was already pretty obvious that this tree had been returned before and just re-shipped. I was absolutely right, because the inside box was just as bad. Beat up, packing tape all over it. Again, an obvious previous return. Now onto the tree. Inside the box, the tree was zip tied together and 15 or so clear snowflakes to be attached to the tree were scattered all over the box along with a ripped open plastic bag. The tree was advertised, shown, AND described as being in a black pot. This tree had NO pot, but 3 plastic legs to attach to the bottom. When I plugged the tree in, it constantly flashed, brightly, like some kind of a disco strobe. There was no control so the tree would remain this way. Very irritating. I was SO disgusted and upset about this tree. Beside costing me around $150, it wasn't even the right tree. It was JUNK! So disappointing! I called customer service to find out about shipping it back, along with a pair of boots that didn't fit. Return instructions online are very vague about return shipping costs. The customer service rep wasn't much better. All I wanted to know was who pays for return shipping. I finally got an answer from the rep that I was responsible for the shipping costs. NO WAY I was going to pay to return this expensive peice of junk! The closest Boscov's to my house is about 20 miles, but I will be returning it there. I like shopping at Boscov's store, and have ordered a few things online before. But I doubt I will EVER order another item from Boscov's. Like everyone else you order from, most of the product is faulty or just junk and needs to be returned. At least Amazon let's you return it to a Staples or other store. (Probably what keeps Staples in business. There's always a line to return Amazon junk) Shopping in a Boscov's store is fine, but not convenient to me. But at least you can see what you are buying. Many times when I get a sale flyer, online ad, I see things I like/want,on sale, but can't get to the store. I guess in the future, I will have to do without Such a disappointing experience. A very bad mark on Boscov's.
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: 5
Lynn 49
Post-Delivery FeedbackOct 31, 2026
all and every things that I have purchased from Boscov's are great and fit my needs and wants to a T! I love Boscov's!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Mystic
Site Experience FeedbackOct 31, 2026
Too long wait waiting for screen to move to next page screen sometimes freezing. Almost gave up on purchase
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Best ever
Post-Delivery FeedbackOct 31, 2026
Everything from a thru to z was thought of by Boscovs staff and executives. The experience couldn’t have been better. It’s no surprise since I’ve been a Boscovs shopper for many many years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Deb
Site Experience FeedbackOct 31, 2026
I love shopping at Boscov’s and wish we had one closer. I have used the one in Pennsylvania. That’s where I fell in love with the merchandise and your pricing. Your website is easy to use and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrMagooIl
Post-Delivery FeedbackOct 31, 2026
Great prices and selections.Never enough registers open, especially during sales .
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Grammy of 3
Post-Delivery FeedbackOct 31, 2026
Easy to find the items I needed on Boscovs website and order them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 31, 2026
easy to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
PK
Site Experience FeedbackOct 31, 2026
Excellent experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
grammy
Site Experience FeedbackOct 31, 2026
only store i could find color i wanted. found in store but out of stock, glad I could find it on - line
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
CMommy
Site Experience FeedbackOct 31, 2026
Shopping online experience was easy, great selection to choose from and prices were unbelievable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tarot31
Site Experience FeedbackOct 31, 2026
Great Experience, I was able to find the brands I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dewdrop
Site Experience FeedbackOct 31, 2026
The website was a little slow and sometimes went into wait mode.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colina
Site Experience FeedbackOct 31, 2026
Very good. Found the items I needed and ordered rapidly. The items were shipped the same day which is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ive
Site Experience FeedbackOct 31, 2026
GREAT SAVINGS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Good quality products, with good availability, at reasonable prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Had no problems. Satisfied
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Mitchell43
Site Experience FeedbackOct 31, 2026
Issue in applying for credit card
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Timmy
Site Experience FeedbackOct 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
working a little better
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Availability of product and sale very good will be returning jeans didn’t fit right
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Terri
Site Experience FeedbackOct 31, 2026
Very easy to place the order…great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackOct 31, 2026
It was slow and took some patience to navigate. However, I did find what I needed and I think it would be easier the next time.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Georgette
Post-Delivery FeedbackOct 31, 2026
I was very impressed with my purchase. The ease of ordering my on line purchase was great as well. Both items arrived together and on the date that was originally given.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sloppy Joe
Site Experience FeedbackOct 31, 2026
Not a huge selection, but I was at least able to find my size and something comfortable.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 31, 2026
Happy with the overall order and checkout process. Kudos to the software developers!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackOct 31, 2026
Store was clean and accessible. Staff knowledgeable and courteous. Purchased in store and did an online purchase for shoes that were not in my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Great price for a great product!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Roche Recommends
Site Experience FeedbackOct 31, 2026
I love the store, the staff and everything they sell
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ang
Site Experience FeedbackOct 31, 2026
First time using web sight seemed easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Kindly
Post-Delivery FeedbackOct 31, 2026
Speed of delivery was fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Spygirl
Site Experience FeedbackOct 31, 2026
All was good no problems.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dah Bad Woman
Post-Delivery FeedbackOct 31, 2026
Make certain you're buying the right size. Two items I purchased were too large. I'm not going to return them as I can donate to a veterans' group. All other items fit fine.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
very happy with the discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Great experience. Everyone is so helpful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
annieh
Post-Delivery FeedbackOct 31, 2026
The quality and price of the items were both outstanding. Delivery was trackable and did not take long arriving.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Sue
Post-Delivery FeedbackOct 31, 2026
I ordered children’s coats for my great nieces and nephews. They arrived and are really nice quality for the price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10