Boscov's Customer Reviews
Boscov's holds a 9.3/10 overall rating and 10,895 verified post-delivery reviews on Bizrate.
Boscov's Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Boscov's
Showing 1 - 50 of 66,286
Kathy
Post-Delivery FeedbackOct 25, 2026
I was looking for something special and while brousing your watches I came across your Ellen Tracy watch and it fit the bill. Perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Mare
Site Experience FeedbackOct 25, 2026
Website is easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
I didn’t like the survey. You better not sell my data. If you do, I better get my $100
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackOct 25, 2026
Very easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JB
Site Experience FeedbackOct 25, 2026
It was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RG
Site Experience FeedbackOct 25, 2026
It was easy andxquick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great Experience on-line Shopping!
Site Experience FeedbackOct 25, 2026
great prices for products! We dont have a Boscov's in CO- but I can shop on-line!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NellyNel
Site Experience FeedbackOct 25, 2026
Very easy and straightforward, customer service responded next day for military verification and checkout was convenient and free due to amount spent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wilma
Site Experience FeedbackOct 25, 2026
All good... love Biscovs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JO
Site Experience FeedbackOct 25, 2026
Positive-I found the shirt I wanted. I really liked the sales prices and free shipping today , and the chance to use my discount coupons mailed to me. All that is great in these times of high prices everywhere one goes. Thankyou for that. All clothing and items that Boscov's has is quality in store and online. Negative-I had to wonder around the site to figure out the size of the slippers I purchased. Finally size appeared on the checkout page only. And it should appear on the page where one adds item to cart with the description. I tried to send a question about the size but site was not very helpful. Also, when viewing images of an item I want to purchase your site should provide more views of the item that's being viewed, there's not enough images to look at and that hinders one's decision to buy the item.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 25, 2026
Great items. Wonderful staff .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 25, 2026
good experience
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackOct 25, 2026
It was a great and easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackOct 25, 2026
Wish I could have just looked at women’s Sketchers
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 25, 2026
i shop Boscov's often and have shared my shopping experience with friends. i can always find what i need at Boscov's.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackOct 25, 2026
Boscov's made it very easy to order, pick up, and return. Also, CS employees were courteous and efficient.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
It should have an option to mark every item available to be picked up by someone else instead of having to do it 7 times.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tina
Site Experience FeedbackOct 25, 2026
Website moved along nicely; user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cathy
Site Experience FeedbackOct 25, 2026
Most times I have no trouble finding items I am looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 25, 2026
haven't received my deliver No help from FedEx or customer service
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 3
Online Shopper
Site Experience FeedbackOct 25, 2026
Why did I not receive 15% off? Coupon valid from 10/22 thru 11/1
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sv
Post-Delivery FeedbackOct 25, 2026
Boscovs is one of the few stores I shop. It always has a variety and the quality is always exceptional. I have been shopping there since I was 18 yrs. old and its my go to at age 66
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Bakes
Site Experience FeedbackOct 25, 2026
I had an easy time finding whaat I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
I am happy to say today’s transaction was the first I had made in sometime because I always have so much trouble ordering off your site. Today my order went through without a problem.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ally
Site Experience FeedbackOct 25, 2026
Used the website within the Rakuten app and it was tricky to navigate backward— breadcrumbs would have been helpful. Also I bought a Plus Plus advent calendar, but a search for Plus Plus by name yielded no results
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackOct 25, 2026
Very easy and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lauren
Site Experience FeedbackOct 25, 2026
Google pay didn't work. Also item first loaded with only the color I didn't want available, had to go back in to get the color I wanted to show.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Me
Post-Delivery FeedbackOct 25, 2026
Like ordering from Boscov. Everything comes on time and great condition
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Ike
Site Experience FeedbackOct 25, 2026
Website runs slow. Had to find items using keywords
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marco
Site Experience FeedbackOct 25, 2026
It’s was easy to navigate and easy.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cookie
Site Experience FeedbackOct 25, 2026
Experience basically simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ksl5001
Post-Delivery FeedbackOct 25, 2026
I think an app would be more conducive to business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Brahmsy
Site Experience FeedbackOct 25, 2026
The site works.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Braz
Site Experience FeedbackOct 25, 2026
Easy to find items and checkout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
Shopping for Xmas gifts so was searching site with randomness. Used to entering store card number but site searched for me and pulled up billing info. Did not see a shipping date but was free shipping event
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beaner
Site Experience FeedbackOct 25, 2026
Had no problems. Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackOct 25, 2026
Frustrated with the payment process
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
FOXI
Site Experience FeedbackOct 25, 2026
HARD CHECKING OUT ANNOYED ME ALMOST JUST CANCELLED N WENT SHOPPING ON AMAZON
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
SueO
Post-Delivery FeedbackOct 25, 2026
I found what I needed on line. I ordered it and received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JT
Post-Delivery FeedbackOct 25, 2026
I really like shopping at Boscovs on line. When I’m in New Jersey I like going to the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kathy
Site Experience FeedbackOct 25, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snowy
Site Experience FeedbackOct 25, 2026
It was smooth and found what I was looking for easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BigG
Site Experience FeedbackOct 25, 2026
Verry easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen927
Site Experience FeedbackOct 25, 2026
the site is very easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bella
Post-Delivery FeedbackOct 25, 2026
I would definitely order again. I have told friends about the quality brands you carry and the great sales you have!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Ted
Site Experience FeedbackOct 25, 2026
No trouble
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
Easy and straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 25, 2026
Love everything about boscovs
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
No problem
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9