Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 505 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 77% | 79% |
 Neutral | 13% | 11% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 16% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 8,885
Tn
Site Experience FeedbackNov 7, 2026
Good discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marty
Site Experience FeedbackNov 7, 2026
Very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Pkh
Site Experience FeedbackNov 7, 2026
Easy and smooth
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kerry
Site Experience FeedbackNov 7, 2026
I favor retailers that accept Apple Pay
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Long time fan
Site Experience FeedbackNov 7, 2026
I received a birthday gift code but couldn’t find the space to enter the code. The person on the customer service call was useless explaining why my code could not be applied. She put me on hold twice for over 5 min each time. Painful!
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Sunny
Site Experience FeedbackNov 7, 2026
I had ordered a cheek color that was good for me so customer said to keep it and they sent a different color I wanted. Excellent customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeena
Site Experience FeedbackNov 7, 2026
I love the gift sets! I am so excited to try them!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronnie
Site Experience FeedbackNov 7, 2026
It was a good experience. Very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MaryR
Site Experience FeedbackNov 7, 2026
It was really glitchy. First things were super large and I hit refresh a bunch of times. I was thinking that maybe it’s super busy because you have a sale that’s ending perhaps? I stopped my purchase waited and then returned and was able to do it.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Martina
Site Experience FeedbackNov 7, 2026
It is good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lucky
Site Experience FeedbackNov 7, 2026
Website was great, easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackNov 7, 2026
Hard to tell what the colors are really like, need bigger visuals
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Elizabeth
Site Experience FeedbackNov 7, 2026
Great products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jennie
Site Experience FeedbackNov 7, 2026
Fast and easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jet
Site Experience FeedbackNov 7, 2026
I'm happy but please offer more kits
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Valma
Site Experience FeedbackNov 7, 2026
Would have loved a brush and eyeliner set
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ro
Site Experience FeedbackNov 7, 2026
Have always been happy with Bobbi Brown.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pookky
Site Experience FeedbackNov 7, 2026
Bobby Brown is my favorite brand cosmetics.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Quark lady
Site Experience FeedbackNov 7, 2026
I have used Bobbi Brown's long-wear cream eyeshadow products for over 20 years. The biggest problem with this product is that the company constantly changes the colors. This forces me to try other new colors. Most of the new colors don't work for me. but I am forced to use them because there is no alternative solution.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 7, 2026
miss the old concealer
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ivy
Site Experience FeedbackNov 7, 2026
It’s easy to use the web. I’ve been buying their primer through Sephora. This is my first time purchase here with good complimentary for try out. Prob start purchasing here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shasta
Site Experience FeedbackNov 7, 2026
Love the ease of navigating the site as well as the checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josie
Site Experience FeedbackNov 7, 2026
I loved how they gave extra discounts and add ons
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kayte
Site Experience FeedbackNov 7, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mashraf
Site Experience FeedbackNov 7, 2026
the lipstick shades are different on the models vs. stand aline picture. Need better swatches on models.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christine
Site Experience FeedbackNov 7, 2026
It was hard to find the products I wanted, also hard to scroll colors and to get more details about the products.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackNov 7, 2026
I was so pleased with the sale as well as value in gift sets. I can't live without the pale pink blush and eyeshadow sticks, they are always a go to!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jj
Site Experience FeedbackNov 7, 2026
very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iris
Post-Delivery FeedbackNov 7, 2026
Loved the rich colors of the lipsticks as well as face powders/bronzers. The slightest tint can create a different image.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
GB
Site Experience FeedbackNov 7, 2026
Really good.easy to search
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackNov 7, 2026
Excellent web site. Found my item right away!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shaun
Site Experience FeedbackNov 7, 2026
You had the one I was looking for. No other stores or online retailers did.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BBFB
Site Experience FeedbackNov 7, 2026
I am a longtime customer. Just wish points didn't expire. Too much to track.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tina
Site Experience FeedbackNov 7, 2026
Just have trouble login in sometime
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Luxlover
Site Experience FeedbackNov 7, 2026
I purchased foundation that I heard good things about
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
T
Site Experience FeedbackNov 7, 2026
I love Bobbi Brown products! I've used for a while and the face base is wonderful. I can't wait to try the serum.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
F
Site Experience FeedbackNov 7, 2026
Easy to use, easy to find the things that I want
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Patti
Site Experience FeedbackNov 7, 2026
excited to try new eyeshadows
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RSH
Site Experience FeedbackNov 7, 2026
difficult to navigate website from my phone.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Katbird
Site Experience FeedbackNov 7, 2026
it was greaT and i was glad to see the 25%off sale. However I was offered a birthday ccde for $10 off but it keot rejecting it at checkout
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zd
Site Experience FeedbackNov 7, 2026
I am always very satisfied with Bobbi Brown products. Their website frequently runs promotions, making it easy to shop and receive unexpected gifts. I’ve been using their products for over sixteen years, they are consistently reliable, and I can always shop with confidence.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Seahag
Site Experience FeedbackNov 7, 2026
I took advantage of the 25% off sitewide promo and utilize this site because I know the quality is high and consistent, I'm never disappointed with my Bobbi Brown makeup or skincare products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackNov 7, 2026
This is the third time that I’ve tried to complete this order.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Cat C.
Site Experience FeedbackNov 7, 2026
Great?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trace
Site Experience FeedbackNov 7, 2026
I loved how easy the camera feature to look at products on your face! That was fun!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackNov 7, 2026
Display has changed. A little confusing at first but figured it out. Good quality products and reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackNov 7, 2026
easy to find products and color
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Overall purchase experience is a bit cumbersome. Too much noise on your site. Too many pop ups.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Leojoyce 52
Site Experience FeedbackNov 7, 2026
web site is a bite slow in retreiving information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10