Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 505 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 79% |
 Neutral | 13% | 11% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 16% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 8,891
anonymous
Site Experience FeedbackNov 8, 2026
Writing Overall, my experience was good, but I am quite disappointed with how the promotional offers were handled. According to the promotion, purchases over $115 qualified for a full-size face oil, and my order clearly met that requirement. However, the item was not added to my cart, nor was it included with my order. I find this misleading and frustrating, as I made my purchase with the expectation of receiving the advertised gift. I would appreciate an explanation as to why this offer was not honored and would expect the promised full-size face oil to be provided, as advertised.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ayu
Site Experience FeedbackNov 8, 2026
so amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Elfie
Site Experience FeedbackNov 8, 2026
great experience ordering today.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DD
Site Experience FeedbackNov 8, 2026
No problem .. everything went very good. Big fan of Bobbi Broen.. she’s the real deal👍🤩
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PAGirl
Site Experience FeedbackNov 8, 2026
I am always disappointed that a dark brown/black mascara isn't available. Also i have an older cheek/lip color that is warm and peachy. apricoty but not the current peach. I'm down to the last swipe and would really like to be able to purchase this color again. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
i was disappointed that i could not find a long wear brow pencil in mahogony. the color samples are so small i couldnt tell which color is similar. Also the design of the refill looks different than my existing pencil.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
AT
Site Experience FeedbackNov 8, 2026
Easy checkout, I like that I get free samples and the facial oil when I spend a certain amount. Especially since Bobbi Brown doesn’t include the facial oil as a reward in the points system, it’s nice they include it when you spend a certain amount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackNov 8, 2026
pretty good. easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackNov 8, 2026
I love that it was on sale, also whenever I go to get my shade at Nordstrom they never have it so it is nice that I can get it online.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saphire1
Site Experience FeedbackNov 8, 2026
Always out of product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiffani
Site Experience FeedbackNov 8, 2026
When searching new releases, a big X came on the screen and was difficult to scroll down and see products.Another issue, which I think is more of an Apple Pay issue but had wrong shipping address so had to cancel and make another order with correct address after submitting. Would have been much easier to change but did not give me an option.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margie
Site Experience FeedbackNov 8, 2026
website was easy and found what i was looking for fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denice0705
Site Experience FeedbackNov 8, 2026
clarify in "out of stock" items to reflect "Discontinued" would have been helpful. I called Customer Service to inquire Color Corrector Size: 0.05 oz/1.4 g Shade: Light to Medium Bisque
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Great!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Molly
Site Experience FeedbackNov 8, 2026
great images and descriptions of products.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jenea
Site Experience FeedbackNov 8, 2026
My experience was good. The website was easy. I had no trouble at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rubita
Site Experience FeedbackNov 8, 2026
Buen sitio
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Muzz
Site Experience FeedbackNov 8, 2026
I was unable to use my birthday discount. Shouldn't offer it if you're not going to honor it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackNov 8, 2026
Easy to navigate - had no trouble locating the products I was looking for. Pricing was better than Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nigina
Site Experience FeedbackNov 8, 2026
My overall experience with the Bobbi Brown website was very positive. The website is beautifully designed, easy to navigate, and provides detailed information about the products. I enjoyed browsing the different categories and discovering new products. The shopping experience was smooth and convenient. I would love to see more personalized recommendations and exclusive offers for customers. Overall, I had a pleasant experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dino ‘s wife sharon
Site Experience FeedbackNov 8, 2026
pretty good except couldn’t use extra 15% off code
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lady Cinnamon
Site Experience FeedbackNov 8, 2026
very frustrated with time on phone. Too long! Promo not honored for 1 full size mascara - podcast Murdered with my husband. Think exp of 1 hr is so rude and extra!
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MsST
Site Experience FeedbackNov 8, 2026
easy to maneuver - selections were good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YB
Site Experience FeedbackNov 8, 2026
Overall, it was good. I have no issues.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jennbg
Site Experience FeedbackNov 8, 2026
Like the discount pricing, the color photos for products and incentives to try new items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arian
Site Experience FeedbackNov 8, 2026
I am only disappointed that the items I usually purchase are not available. The colors have been discontinued and the product was discontinued. Specifically, Antique Rose (for cheeks tho it's marketed for eyes) and the Foundation Stick in W-046.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzy
Site Experience FeedbackNov 8, 2026
I love the eyeshadow sticks. they really work and also stay on all day. I'm trying eyeliner in a pot which is difficult to find so I'm excited to try this one! prices are high so Itake advantage of discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shabs
Site Experience FeedbackNov 8, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 8, 2026
It was difficult to find the foundation shade I needed
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 8, 2026
Was very easy to navigate the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yen
Site Experience FeedbackNov 8, 2026
good discount and free shipping that the best things I want ! TY much Bobbi Brown
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Too Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rabbit
Site Experience FeedbackNov 8, 2026
This was my first time shopping at Bobbi Brown, as I was looking for a cleansing oil as a birthday gift for my friend. Overall, I had a wonderful shopping experience! The website was easy to navigate, and I was able to find what I was looking for very quickly. I also decided to treat myself to an eye cream and a face cream. While browsing, I noticed that after adding one face cream to my cart, the website recommended a duo package that offered even better value. I was pleasantly surprised and immediately switched to the two-piece set! I really appreciated the helpful product recommendations and the great value. It made my shopping experience even more enjoyable. I’m very happy with my purchase and would definitely shop at Bobbi Brown again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nicker
Site Experience FeedbackNov 8, 2026
I found what I was looking for online
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sandy
Site Experience FeedbackNov 8, 2026
Easy to use, good product information, great sale prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
The website is just really laggy
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Anna
Site Experience FeedbackNov 8, 2026
Fast, easy to order. I appreciate showing me how the product will look on different models
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mel
Site Experience FeedbackNov 8, 2026
Sad some products are no longer available like powder bronzer. Also sad the only foundation without SPF is powder foundation.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Susan
Site Experience FeedbackNov 8, 2026
I've been wanting to order in the past but never completed the order until today it was very easy to navigate today. Found everything I've been looking for today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evelyn
Site Experience FeedbackNov 8, 2026
Value for money
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Iris
Site Experience FeedbackNov 8, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bama girl
Site Experience FeedbackNov 8, 2026
I am excited that loose powder is back but I’m not sure what color so I didn’t order yet. Am disappointed that hydrating eye cream. That and hydrating face cream are my favorite Bobbi products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mommylei
Site Experience FeedbackNov 8, 2026
Easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KKB
Site Experience FeedbackNov 8, 2026
Website is very easy to navigate. I love the try it on feature.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 8, 2026
I would just like to be able to type in what I want and have the Item come up so I can purchase it
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Emily
Site Experience FeedbackNov 8, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Joannakabatrey@gmail.com
Site Experience FeedbackNov 8, 2026
Good experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ev
Site Experience FeedbackNov 8, 2026
it was very easy to get what searched for, and everything I wanted was on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BAAGRADE
Site Experience FeedbackNov 8, 2026
BOBBI BROWN IS ALWAYS AN EASY WEBPAGE TO FIND WHAT I NEED!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mags
Site Experience FeedbackNov 8, 2026
Website very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10