Bobbi Brown Customer Reviews
Bobbi Brown holds a 9.2/10 overall rating and 519 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 75% |
 Neutral | 9% | 9% |
 Negative | 8% | 16% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 82% |
Neutral | 15% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,661
Iris
Site Experience FeedbackAug 8, 2026
Vitamin Enriched Face Base+ Moisturizer & Primer super good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
BB powder and foundation products are my favorite. They match my skintone! Upon checking out, it was hard to find where to put the 15% off first order code. Once the discount code was put in, the shipping changed from Free to $8.00 for standard shipping, basically negating the 15% off. :(
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ism
Site Experience FeedbackAug 8, 2026
BB moisturizer is the very best. I have been using it for years. Usually buy it at Nordstroms but the nearest one to me has closed. Besides, I prefer to shop online. Walking the mall is not something I like to do.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Aelin
Site Experience FeedbackAug 8, 2026
Easy to use. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
He
Site Experience FeedbackAug 8, 2026
Amazing experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kranthi
Site Experience FeedbackAug 8, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shanys
Site Experience FeedbackAug 8, 2026
This is my first time buying from this Brand and I absolutely love BOBBI BROWN, because the products offer so many skincare benefits. I HONESTLY RECOMMEND IT.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackAug 8, 2026
easy to use and love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carole
Site Experience FeedbackAug 8, 2026
Easy ordering process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Britt
Site Experience FeedbackAug 8, 2026
Easy to use and love the foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
-
Site Experience FeedbackAug 8, 2026
I love the quality of the products. I can’t always afford them, though.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Not many to choose from for eyeshadow palette
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
LEG
Site Experience FeedbackAug 8, 2026
I've been a Bobbi Brown purchaser for more than 30 years an happy with their products that I use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tt
Site Experience FeedbackAug 8, 2026
nice online shopping, quite convenient
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
EG
Site Experience FeedbackAug 8, 2026
Love this brand
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lovely product
Site Experience FeedbackAug 8, 2026
Easy and helpful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rita Swan
Site Experience FeedbackAug 7, 2026
The experience was great once I realized that was not progressing to checkout, I realized what I did wrong and fixed it,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lo
Site Experience FeedbackAug 7, 2026
Good experience with ordering today.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
PAP
Site Experience FeedbackAug 7, 2026
It was very easy to purchase the product with exceptional description of the product and ingredients.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elle
Site Experience FeedbackAug 7, 2026
Saw full-page of eye shimmers in Real Simple mag June/July 2026
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tida
Site Experience FeedbackAug 7, 2026
Love to shop here a lot.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sis
Site Experience FeedbackAug 7, 2026
The website is intuitive and easy to navigate from my computer. It's a bit cumbersome if I'm using my phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gogo
Site Experience FeedbackAug 7, 2026
Very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JulesH
Site Experience FeedbackAug 7, 2026
Smooth easy process. Items easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DR
Site Experience FeedbackAug 7, 2026
I only use Bobbi Brown for my skin care and have for many years, I like that they introduce new products occasionally and are continually improving on my favorites. The website is amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Puff
Site Experience FeedbackAug 7, 2026
It’s good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy customer
Post-Delivery FeedbackAug 7, 2026
I ordered two brushes and I find that they are great for applying BB cream or foundation, the other brush for blending cream blush and other additions over foundation. They are pricey but the texture of the brushes are dense/soft while cheap brushes are often so soft and flexible, there’s not much ability to apply liquids/cream based products on my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
BLEU
Post-Delivery FeedbackAug 7, 2026
I purchased the Vit Enriched Face Base Moist/Primer. It did not work well for me. What was impressive was your return policy...however something happened in the return process as i got an email saying the refund was 0...for the free gift returned. It did not shoe the moisturizer returned. I called and Justin helped me and got it straigtened out after several tries and diligently working at it. It is a great 'return policy' anc for that i would order from you again...great customer service! Note: the free bag i was sent was defective, as snap handle was not long enough??.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
Kir
Site Experience FeedbackAug 7, 2026
Good - like the subscription options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JUlie
Post-Delivery FeedbackAug 7, 2026
I spent 20 min on the phone with customer support and she wasn’t able to resolve my problem.
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
- On Time Delivery: 10
- Customer Support: 2
ALIANN
Site Experience FeedbackAug 7, 2026
Simplicity in website and not overwhelmed with products. EVERYTHING I have used from Bobbi Brown has been phenomenal for my 56 year old skin!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Siesta Sue
Site Experience FeedbackAug 7, 2026
I had several products saved in checkout basket so very easy to retrieve.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 7, 2026
I wish my bobbi brown points didn'e expire - I never get to use them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sheena
Site Experience FeedbackAug 7, 2026
Easy to Access and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HeatherB
Site Experience FeedbackAug 6, 2026
I wish there was a way to put your skin type and issues in and get recommendations. It's also frustrating when you are out of stock. I would like it if you had a place to receive an email when the product is available again so you don't have to look every few days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackAug 6, 2026
I always have a difficult time getting any discounts that are prompted.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
Dee
Site Experience FeedbackAug 6, 2026
I would like to see the eyeshadows on the eye with models eyes open too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Ease of produced and discriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
EC
Site Experience FeedbackAug 6, 2026
Love BB’s makeup and beauty products. They are the best out in the market.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackAug 6, 2026
The website is easy to use. The search engine was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Picachou
Site Experience FeedbackAug 6, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackAug 6, 2026
Website is easy to maneuver!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HAL
Site Experience FeedbackAug 6, 2026
very easy to find what I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DO NOT PUBLISH
Site Experience FeedbackAug 6, 2026
This is the first time I have ever purchased a Bobbi Brown product. Reference from esthetician. Site is "good" overall. However, as a new person to the products, I am not sure of the suite of products and what I might need. Worked for me for surgical purchase, but not for overall skincare and associated product mapping.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ronnie
Site Experience FeedbackAug 6, 2026
Easy to make a purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yiyixu
Site Experience FeedbackAug 6, 2026
so far pretty good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoe
Site Experience FeedbackAug 6, 2026
The website runs a little slow, but overall very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Post-Delivery FeedbackAug 6, 2026
The website was easy to navigate. I enjoyed being able to try on the blush using my face. I found a great product that I am more than satisfied with - the moisturizer and primer in one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Han
Site Experience FeedbackAug 6, 2026
I enjoy the aesthetic of the site but find the different moisturizer types hard to navigate. I don't want the hyarolonic (spelling)? acid in my moisturizer so I wish they were better segmented. The points system is also confusing. When can I use them, etc.? It's a bit unclear. Love your products, though.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leslie B
Site Experience FeedbackAug 6, 2026
It's a seamless experience with Bobbi Brown online. And if you do get in a pinch about something, their live chat is great as well and will help you. I'm a long-time customer and like the convenience of buying online. And their little perks with each order are wonderful!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9