Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 511 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 78% |
 Neutral | 10% | 13% |
 Negative | 10% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 13% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,067
Jen
Site Experience FeedbackSep 26, 2026
Love love love the primer for my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beantowngirl
Site Experience FeedbackSep 26, 2026
It was very simple and easy to use. I paid with PayPal and the first try it gave me the wrong total. I tried again and it corrected itself.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
hhui
Site Experience FeedbackSep 26, 2026
Good!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jinnie
Site Experience FeedbackSep 26, 2026
Both good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dr. abby
Site Experience FeedbackSep 26, 2026
very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DR
Site Experience FeedbackSep 26, 2026
Wouldn’t accept my Apple Pay info which is frustrating. Couldn’t find my BB access account either. Very slow loading of site at all stages.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rough Checkout
Site Experience FeedbackSep 26, 2026
Checkout with PayPal failed. Phone customer service couldn’t help. Hoping PayPal and Apple Pay not both charged.
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 8
Big Z
Post-Delivery FeedbackSep 26, 2026
I was satisfied with my selections; however, I got no assistance from online customer support. I'm glad I guessed correctly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 4
Biztalk
Site Experience FeedbackSep 26, 2026
Unable to find a way to submit an online review of a product I had previously purchased. Chat agent was not able to help but said I would receive an email to clarify within 24 hours.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Penny
Site Experience FeedbackSep 26, 2026
It’s a good way to try new products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bev
Post-Delivery FeedbackSep 26, 2026
Excellent quality and good customer service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
i had to do a search to find the products that i eas looking for. there was not a menu to choose products from.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
B
Post-Delivery FeedbackSep 26, 2026
B
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Maryo
Site Experience FeedbackSep 26, 2026
Easy to find options for what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tee
Site Experience FeedbackSep 26, 2026
It was easy to access after I had gone to the store to purchase the pressed powder, to find out Bobbi Brown was no longer being sold there. I was told to go on the website and I'm glad that I did.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
Great overall
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shari
Site Experience FeedbackSep 25, 2026
Website is easy to navigate. Not so happy with shades of products being discontinued without a clearcut answer that that is what has happened.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BabyK
Site Experience FeedbackSep 25, 2026
Everything was satisfactory!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ozoda
Site Experience FeedbackSep 25, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juily
Site Experience FeedbackSep 25, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MMallory
Site Experience FeedbackSep 25, 2026
Excellent experience. I have accounts at Blue Mercury and Sephora and that is where I usually buy my products. They were both out of stock so I came to the source. Only hoping that items will ship on time as promised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lb
Site Experience FeedbackSep 25, 2026
Had no problem with site. I would like a bigger selection of face products with a smaller price tag. I have warehouse Clarin for 20 years and love it but recently went to a Ulta and tried Bobbi Brown moisturizer with primer and love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackSep 25, 2026
Recommend by Nikki de la Rose
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
I had a great experience. Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barbs
Site Experience FeedbackSep 25, 2026
I have been a Bobbi Brown user for 26 years.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cha Cha
Site Experience FeedbackSep 25, 2026
I liked it but I wish they added refills that get 30% off as extra lines. I had to go to refills category to get them discounted. Not directly from the special offer category
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adela
Site Experience FeedbackSep 25, 2026
Free product 15 off
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
PenRan
Site Experience FeedbackSep 25, 2026
My experience was delightful
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackSep 25, 2026
I had a good experience with this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackSep 25, 2026
I love Bobby Brown products overall and I appreciate the sales. I like the new glow stick prodcuct - works well with my skin. I wish your product was sold in stores so I could try things before purchasing. Macy's and Von MAuer no longer carry BB.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Reggieragu
Site Experience FeedbackSep 25, 2026
I had no issues at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackSep 25, 2026
It was very easy to find the moisture cream that I was looking for and had previously purchased at Bloomingdales for many years. It was also easy to negotiate the site from choice through payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colleen
Site Experience FeedbackSep 25, 2026
A little sensitive to touch when selecting an item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria
Site Experience FeedbackSep 25, 2026
Very easy to navigate and very good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denise
Post-Delivery FeedbackSep 25, 2026
I buy from the BB site when there is a sale. If not on sale I buy at Nordstrom.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 25, 2026
Color of lipstick went on very light
- Overall Rating: 8
- Would Shop Here Again: 2
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: N/A
Sevara beauty lover
Site Experience FeedbackSep 25, 2026
Overall, my experience with the website was good. The website was easy to navigate, and I was able to find the products I was looking for easily. However, I had some difficulty using my birthday discount code, as it did not work at checkout. It would be great if this issue could be resolved.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elizabeth K
Site Experience FeedbackSep 25, 2026
Decent although it doesn’t seem to be optimized for mobile. Every time I tried to drill into a product photo to be able to see product or colors more clearly, the photos would go wonky and skip around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LIRA
Site Experience FeedbackSep 25, 2026
I really enjoyed shopping;the site runs like clockwork! Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
Very happy with the extra cleansing balm and happy for the discouny
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Order
Post-Delivery FeedbackSep 25, 2026
I love each product I ordered. Eyeliner, eye brow pencil, makeup base and moisturizer/primer. Each product works great on my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
LoisKay59
Post-Delivery FeedbackSep 25, 2026
The fact that I was required to return free gifts in the instance I returned an item just does not sit well with me
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 7
Suzy
Site Experience FeedbackSep 25, 2026
Love the option of seeing the colors on my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sa
Site Experience FeedbackSep 25, 2026
Not clear why promotion code did not work
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 25, 2026
I had to reload several times the page at the time of checking out
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pam
Site Experience FeedbackSep 24, 2026
Somewhat difficult to navigate the website
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Trishb
Site Experience FeedbackSep 24, 2026
To be honest, the gift with purchase of $90 is what initially grabbed me.i usually buy bobbi at macys or ulta so this was my first time buying online. I feel like there could have been a little more of a selection but overall it was very well put together. Once again the 15% off was why I agreed to get alerts and notifications. Excellent incentives to do the things I usually dont do so I would say it's exceptionally put together.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Breezy
Site Experience FeedbackSep 24, 2026
easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lotem
Site Experience FeedbackSep 24, 2026
was ok. They discontinued my favorite product - the "Dual-Ended Long-Wear Cream Eyeshadow Stick" in Golden pink and taupe so I'm disappointed
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8