Bobbi Brown Reviews - 527 Post-Delivery Reviews - 9.3/10
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 9% | 11% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 80% |
Neutral | 15% | 15% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,837
Milene08
Site Experience FeedbackJun 28, 2026
Best experience ever!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VZ
Site Experience FeedbackJun 28, 2026
Not too smooth. Little slow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Minnie
Site Experience FeedbackJun 28, 2026
Overall is good! I like the website. Easy to use and has lots of good deals. And the price are better than the retail store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackJun 28, 2026
Easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NGeek
Site Experience FeedbackJun 28, 2026
Easy to navigate and I like how they showed the colors
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ally
Site Experience FeedbackJun 28, 2026
Easy to order and find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CindyM
Site Experience FeedbackJun 28, 2026
I was able to find what I was looking for easily, which was the bone color eyeshadow stick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Bobbi brown products are excellent. I buy the make up remover and makeup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 28, 2026
Trying to get back the cart was awkward from my phone
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Influenster_barb
Post-Delivery FeedbackJun 28, 2026
I just ordered the face base in a jar. The only reason I did was because a pretty good size sample tube was complimentary with my order. After using for a couple of weeks I really loved it and bought the full size with a promotion you offered. I will save the sample size for when I travel next month.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Janie
Site Experience FeedbackJun 28, 2026
The lipstick is so amazing and moist for the lips and the color is awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackJun 27, 2026
Purchasing process was ok. Lots of extra perks offered which I guess is thoughtful however I just wanted to purchase and move along. Creating passwords is something I find annoying with every online purchase. I love BB products and this won't limit further purchases. Superb quality. BB products NEVER disappoint.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
FARAH
Site Experience FeedbackJun 27, 2026
Easy to access, easy to find, easy to pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 27, 2026
Lovely fragrance.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Trish
Site Experience FeedbackJun 27, 2026
Found what I was looking for easily. Was able to apply the discount code easily as well. No issues.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackJun 27, 2026
I found it easy to use once I figured it out. I like that you could use the list of colors instead of having to hit the color to find the one you were looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimmie
Site Experience FeedbackJun 26, 2026
Several items wanted were out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Girlwholovesgolf
Site Experience FeedbackJun 26, 2026
Prices were the same as Amazon - more selection on BB site. I liked seeing the different complexions of people before/after pics. Though still difficult to choose the correct shade. Maybe have a place to take a picture of me and then recommend color tones for whatever product people are searching for. That would be extremely helpful with buying online.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shira
Site Experience FeedbackJun 26, 2026
always had excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Omi
Site Experience FeedbackJun 26, 2026
Had a little bit of trouble getting checked out
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
MsHallmark
Site Experience FeedbackJun 26, 2026
This was my first time ordering online from Bobbi Brown. The website was tricky to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
Easy-peasey!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
T
Site Experience FeedbackJun 26, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jean
Site Experience FeedbackJun 26, 2026
Want stick continued!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Site Experience FeedbackJun 26, 2026
The website is easy to use, but I have been using Bobbi Brown natural eyebrow shaper since I was 13, so I have been ordering from this site for years.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Johnson
Post-Delivery FeedbackJun 26, 2026
I have used the Lip Tint for years however I am having small breakouts along the edge of my lip and am wondering if something has changed in the product that is causing this so I've stopped using it for now in order to track if it is the cause
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: N/A
Grommet
Site Experience FeedbackJun 25, 2026
Very good!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackJun 25, 2026
Bobby Brown make up is the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beccasmom
Site Experience FeedbackJun 25, 2026
I am very disappointed the Bobbi Brown company is discontinuing the skin foundation stick; WHY are you doing this? The reviews are almost all 5 out of 5s!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Karin
Site Experience FeedbackJun 25, 2026
The prices seemed to jump around between color choices, for example, making it hard to determine if I wanted the product.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 25, 2026
You have discontinued the foundation stick. I have been buying this from you for years. I am very disappointed. Ever since Bobbi sold Bobbi Brown The company continues to disappoint me. After all these years, I am saying goodbye to you. I must find myself another company. I still can’t discontinued this great product.
- Overall Rating: N/A
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Shelly
Post-Delivery FeedbackJun 25, 2026
I loved everything I got. The colors were perfect. I want you to try them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sue
Post-Delivery FeedbackJun 25, 2026
I love the product and yes, will tell my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
swolfe
Site Experience FeedbackJun 25, 2026
best foundation and eyeliner I've ever used
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SheShe
Site Experience FeedbackJun 25, 2026
The website is very easy to manuever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lena
Post-Delivery FeedbackJun 25, 2026
I would recommend Bobbi Brown.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Nee
Site Experience FeedbackJun 24, 2026
It was easy I hope I get it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 24, 2026
Love the eyeshadow as it stays on all day
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Neat
Site Experience FeedbackJun 24, 2026
The site is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gordonb
Site Experience FeedbackJun 24, 2026
Like to watch the videos with notes for how to put makeup on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jam
Site Experience FeedbackJun 24, 2026
Easy to use site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kc
Site Experience FeedbackJun 23, 2026
It was easy to navigate, and I found great items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackJun 23, 2026
The site was very easy to navigate. I really like how the pictures show for the product I was buying.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Evie
Site Experience FeedbackJun 23, 2026
Website is ok, nothing special about it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Xina
Post-Delivery FeedbackJun 23, 2026
I love the subtle peach color. It has shine but not overly metallic. Shipping and delivery were fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Carol B
Site Experience FeedbackJun 23, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJun 23, 2026
I loved that I was able to view previous purchase and buy the exact same one with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackJun 23, 2026
Very easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10