Bobbi Brown Customer Reviews
Bobbi Brown holds a 8.9/10 overall rating and 507 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 78% |
 Neutral | 13% | 12% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 78% |
Neutral | 14% | 16% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 8,893
yl
Site Experience FeedbackNov 2, 2026
good but can be more smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
No issues; price slightly high
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ann
Site Experience FeedbackNov 2, 2026
I've been wearing Bobby Brown for years. They stopped selling it in my mall so I came to find it here. Pleasantly surprised it was on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackNov 2, 2026
Too slow
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Jae
Site Experience FeedbackNov 2, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samy contenta
Site Experience FeedbackNov 2, 2026
Todo bien solo eapero que sean responsables con mis pedidos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackNov 2, 2026
would be nice to see more sample photos of product in use, especially of recommended combinations of cream eyeshadows
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
KelliB
Site Experience FeedbackNov 2, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jody K
Site Experience FeedbackNov 2, 2026
Hi, i never seem to be able to get a free gift with purchase even when i qualify, the site wxcludes me. that is so disapointing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Xpr
Site Experience FeedbackNov 2, 2026
Very neutral.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
AC
Site Experience FeedbackNov 2, 2026
Loved it. Fast. I love discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shan
Site Experience FeedbackNov 2, 2026
easy to access and the purchasing process is very smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shir
Site Experience FeedbackNov 2, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Post-Delivery FeedbackNov 2, 2026
Amazing product as always
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Amyjoy
Site Experience FeedbackNov 2, 2026
Outstanding experience shopping for products i use regularly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackNov 2, 2026
I’m supposed to receive my free gift? Not sure what happened?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashleigh
Site Experience FeedbackNov 2, 2026
I had hoped to get free shipping but apparently didn't order in time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mariam
Site Experience FeedbackNov 2, 2026
The best product ever thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CVK
Site Experience FeedbackNov 2, 2026
A lot going on with the website; hard to choose colors and skin matches.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Deb
Site Experience FeedbackNov 2, 2026
It was easy and suggestions were helpful.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Christine
Site Experience FeedbackNov 2, 2026
Both are good, but only the discount part glitched.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jane
Site Experience FeedbackNov 2, 2026
Bring back a waterproof mascara. I'm trying the alternative but have had it smudge late in the day before.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Munching
Site Experience FeedbackNov 2, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Win
Site Experience FeedbackNov 2, 2026
everything was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackNov 2, 2026
All good.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackNov 2, 2026
East to navigate through, and top quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zephra
Site Experience FeedbackNov 2, 2026
i love the met collaboration but getting the products was a nightmare finding them on the site was a nightmare trying to pay was a nightmare the bobbi brown site is the absolute worst
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Yuxi
Site Experience FeedbackNov 2, 2026
i hope us site also has the other version of THE MET eyeshadow pan
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
shk
Site Experience FeedbackNov 2, 2026
it is good ui.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lor
Site Experience FeedbackNov 2, 2026
I love the Face Base. There is nothing like it! I do think it's a bit expensive though.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
S.
Site Experience FeedbackNov 2, 2026
I already know what I want, so I just went straight to the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
b
Site Experience FeedbackNov 2, 2026
this website is hard for me to manage
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Onyx
Site Experience FeedbackNov 2, 2026
At checkout to add another product you need to start over very frustrating. Also discounts were not clear.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Lyndacan
Site Experience FeedbackNov 2, 2026
I love their primer/moisturizer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jean
Site Experience FeedbackNov 2, 2026
disappointed i couldnt fiind brushes. also wish the cream with Spf 25 in jar was still available.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
GlowGirl
Site Experience FeedbackNov 2, 2026
My overall experience with the Bobbi Brown website was positive. The website was easy to navigate, and I enjoyed browsing the products and reading their descriptions. However, I would appreciate more detailed product information, customer reviews, and better shade comparisons to help make purchasing decisions easier. Overall, it was a pleasant shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackNov 2, 2026
I ordered from the website because of the 25% off promotion and free gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 2, 2026
Works well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lolo
Site Experience FeedbackNov 2, 2026
It is getting harder to find Bobbi Brown in department stores near me, and the selection is small, so I placed my first online order - excited to have a way to get all options and see new products
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
RCC
Post-Delivery FeedbackNov 2, 2026
powered compact arrived broken in many pieces. it was not wrapped properly
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: 1
Alpha Mare
Post-Delivery FeedbackNov 2, 2026
I have used BB since it was first offered—probably over 25 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rebecca
Site Experience FeedbackNov 2, 2026
Love Bobbi Brown!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackNov 2, 2026
The 15% discount for signing up for the site did not apply. I would have ordered more if this had gone thru.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Linda
Site Experience FeedbackNov 1, 2026
It is hard to search for a specific color of a specific project
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
T
Site Experience FeedbackNov 1, 2026
Missing a lot of products I used to buy from Bobbi Brown
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Khusnora
Site Experience FeedbackNov 1, 2026
experience was good, I found everything what i want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat S
Site Experience FeedbackNov 1, 2026
it was as expected
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
RAY
Site Experience FeedbackNov 1, 2026
Never disappointed of any of this brand product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tian
Site Experience FeedbackNov 1, 2026
Website loading is a bit slow
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Yula
Site Experience FeedbackNov 1, 2026
great product and wonderful customer service !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10