Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 522 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 75% |
 Neutral | 10% | 11% |
 Negative | 11% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 13% | 12% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,107
Jean
Site Experience FeedbackSep 5, 2026
It’s been a good experience, not much to complain about.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Topsy
Site Experience FeedbackSep 5, 2026
It was an easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Neems
Site Experience FeedbackSep 5, 2026
I’ve been traveling internationally and I bought my favorite red lipstick I’ve ever tried in my life- the Bobbi Brown Luxe Matte Liquid Lipstick in Red Carpet, shade 878. Very tragically I lost the lipstick, and I searched for it again in the states, and it was not available. I am now trying the same shade in the bullet lipstick formula, and hoping that it lives up to the last one. I am a Bobby Brown fan in general specifically of their bronzer and vitamin enriched face base and highly recommend them, even though they are very much on the pricey end. I Really enjoyed the online checkout experience. It was super easy and clear and I 10 out of 10 recommend it. Please bring back my favorite liquid lipstick!!!!!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
A
Site Experience FeedbackSep 5, 2026
Love the product but the website could be more updated and faster.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JC
Site Experience FeedbackSep 5, 2026
One of the branches I would have to try more expensive of comestic.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dara
Site Experience FeedbackSep 5, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
its very bad
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Laya
Site Experience FeedbackSep 5, 2026
Website was easy to use. I was able to find all of the products that I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
.
Site Experience FeedbackSep 5, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twillyard
Site Experience FeedbackSep 5, 2026
It was good. User friendly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 5, 2026
Overall I like it. I wish Bobbi Brown offered faster shipping options at a reasonable price. The only other thing I was bummed about is the Art Stick ( lipstick) is no longer offered. LOVED the art stick!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vicki
Site Experience FeedbackSep 5, 2026
Only problem was me not knowing how to edit credit card. Did find in check out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanie
Site Experience FeedbackSep 5, 2026
Easy to use. Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bestshopper
Site Experience FeedbackSep 5, 2026
Bobbi Brown has the best products ever!!! Especially face primers
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Aizada
Site Experience FeedbackSep 5, 2026
It’s pretty good but the checkout needs some work but overall great!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lisa
Site Experience FeedbackSep 5, 2026
I think it is misleading that you send a $10 birthday coupon and then I can't use it because you are having a sitewide sale. I purchased over $100 worth of product... surely, that is worthy of using the one time birthday 'gift'!?!
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Zica
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 5, 2026
Love the brand, sad that old faithful products have been discontinued….. concealers and under eye stuff. The colors are not the same… sad
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Comment fronGA
Site Experience FeedbackSep 5, 2026
Quick and simple
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Wendy
Site Experience FeedbackSep 5, 2026
Site was easy to navigate and clearly laid out and organized.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toni
Site Experience FeedbackSep 5, 2026
Love the product and been a customer for decades. Would be a good idea to track history for easy reorder experience.I have used the same products. Would be nice to just hit reorder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DVB
Site Experience FeedbackSep 5, 2026
Prices were really good when coupled with shipping and cheaper than other stockists (ie Amazonwas 28.00 for the eyeliner)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackSep 5, 2026
The website is a bit laggy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 5, 2026
Nanchar
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Mm
Site Experience FeedbackSep 5, 2026
Sometimes hard to scroll through the colors. Hard to select color on left end of the row.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hg
Site Experience FeedbackSep 5, 2026
I’d like more pictures of colors on various models
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bess
Site Experience FeedbackSep 5, 2026
New customer; product and shade recommendations from ChatGPT.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Annie
Site Experience FeedbackSep 4, 2026
Excellent, easy experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tamara
Site Experience FeedbackSep 4, 2026
Very bad experience with shipping
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Azii
Site Experience FeedbackSep 4, 2026
Perfect
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Cynthia
Site Experience FeedbackSep 4, 2026
It was fine, I would have liked to see the Luxe colors with individual mini videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clara
Site Experience FeedbackSep 4, 2026
Apple Pay is not work. I tried to 5times. But cleansing oil is the best!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sita
Site Experience FeedbackSep 4, 2026
As a makeup artist, I absolutely love Bobbi Brown products. Their skincare is one of the best for prepping the skin before makeup. It works beautifully on mature, dry, oily, and all skin types. One of my absolute favorites!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ava
Site Experience FeedbackSep 4, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackSep 4, 2026
I love the product, but was disappointed my regular foundations stick color warm almond was not available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Diny
Site Experience FeedbackSep 4, 2026
I use BB blusher. I respect her philosophy and trust her products. Love the digital product selection aids!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackSep 4, 2026
Great website with helpful product information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My love
Site Experience FeedbackSep 4, 2026
The best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miss Cello
Site Experience FeedbackSep 4, 2026
I was disappointed that I could not use the 15% off code. I assume it was because the items I bought were on sale, but that was not clear when I signed up. I'm happy with the sale prices, though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Bev
Site Experience FeedbackSep 4, 2026
I love the incredible quality and variety of Bobbi Brown products. Maybe I just didn't find this information, but it would be very helpful if there were "How-to" videos showing application ideas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cottontail
Site Experience FeedbackSep 4, 2026
The website is calming and gets right to the products without flashing up too much "stuff" at me. Also, I especially like color descriptions, like warm, medium, cool, bright, etc.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RVA
Site Experience FeedbackSep 4, 2026
Load time was a bit slow. The very first screen I landed on asked for my email address. I was in the middle of providing that address when a pop up appeared and I couldn’t finish
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Care
Site Experience FeedbackSep 4, 2026
It’s hard to go back to an item. Also shopping options prices too high. Free shipping great but not to wait a week for items
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joe
Site Experience FeedbackSep 4, 2026
Faster free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Disney
Site Experience FeedbackSep 4, 2026
Website navigation was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irene
Site Experience FeedbackSep 4, 2026
Love by Bobby Brown product, especially their mascara!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ri
Site Experience FeedbackSep 4, 2026
Disappointed with discontinued products I used in past and trying to find similar colors for long wearing eye shadow stick would be nice to have comparison choices
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
sc
Site Experience FeedbackSep 4, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rosie
Site Experience FeedbackSep 4, 2026
The website was a little slow
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 4, 2026
love products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10