B&H Photo-Video-Pro Audio Customer Reviews
B&H Photo-Video-Pro Audio holds a 9.9/10 overall rating based on 848 verified post-delivery reviews on Bizrate.
B&H Photo-Video-Pro Audio Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
23 years
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Learn more about reviewsOverall Satisfaction:
9.9out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 98% | 97% |
 Neutral | 1% | 2% |
 Negative | 1% | 1% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.8out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 97% | 98% |
Neutral | 2% | 2% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.7 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for B&H Photo-Video-Pro Audio
Showing 1 - 50 of 3,475
Online Shopper
Site Experience FeedbackJun 30, 2026
B&h is the best, been buying from them since day one many, many years ago!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 30, 2026
I ordered expedited shipping for a battery pouch and 2 battery packs, but I was not alerted that the battery packs could not be shipped expedited due to the fire risk. Support staff explained this when I called after only the battery pouch arrived on the scheduled delivery day. The battery packs were received the next day, before I left town for a photo shoot, so no harm, but there should be an alert about this when ordering.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Buffalo Bill
Site Experience FeedbackJun 30, 2026
B&H is a great place to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Easy site, much like Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
B&H has been, and will remain, my go-to supplier for all things audio and video. After all, it has become a destination to visit in New York!! Well done to all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 30, 2026
all good and received as expected; I do not know what Photo-video-pro Audio is. I ordered on my PC the supplies.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 10
Caroline
Site Experience FeedbackJun 30, 2026
I buy from B&H because my father did when he was alive. I trust the guys at B&H! Today's interaction was no different than any others -- very satisfactory. Also -- I'm not Jewish, but I respect their store closing on Jewish holidays.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shmshn
Site Experience FeedbackJun 29, 2026
Another great website experience at B&H. Keep it up!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Russell
Site Experience FeedbackJun 29, 2026
As a general rule interaction with the website is good. I have had problems - several times - in the past when paying with payboo. It is not intuitive.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
photobug
Site Experience FeedbackJun 29, 2026
Over the years the B&H Website has improved vastly Especially in terms of locating "one-off" specialty items
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MikeCT
Site Experience FeedbackJun 29, 2026
B&H always has great prices, most of the time shipping is free and with their credit card you save on the tax plus their selection is incredible!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 29, 2026
Smooth, as usual. Thank you for the free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackJun 29, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GJLyons
Site Experience FeedbackJun 29, 2026
I like shopping at B&H because they have competitive pricing and free shipping also a pretty good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron M
Post-Delivery FeedbackJun 29, 2026
B&&H makes it easy to spend money. First class customer service. Techs and Reps are really knowledgeable, personable, and courteous.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
waytoxic
Site Experience FeedbackJun 28, 2026
The web pages are easy to navigate and sort down to the items I want to see. Ordering is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Post-Delivery FeedbackJun 28, 2026
Website was easy to navigate and product descriptions were good. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bay Area Guy
Site Experience FeedbackJun 28, 2026
Very good experience, product is in stock, quick shipping and good pricing. Whats not to like?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 28, 2026
Always a wonderful experience. Never less than a pleasure dealing with B&H.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim H
Site Experience FeedbackJun 28, 2026
I use B&H regularly and use other sources for photo stuff as well.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eric B.
Site Experience FeedbackJun 28, 2026
B&H is my go-to for anything photographic, including drones. I have never, ever been disappointed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
art & stuff
Post-Delivery FeedbackJun 28, 2026
It was quick and easy to find what I needed and it arrived the next day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Beth
Site Experience FeedbackJun 28, 2026
Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 28, 2026
Seamless process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert M.
Site Experience FeedbackJun 28, 2026
Really like B&H. Today I purchased the Manfrotto Be Free 3 way head for my Hasselblad X1D medium format digital camera. This head replaces the K5 Comodo head from Footage. The Be Free 3 way better suits the X1D plus the Be Free folds up nicely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Needs higher res images to look at details of product , while trying to make purchase decision
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
KPO
Site Experience FeedbackJun 28, 2026
Now the purchase experience is too fast. There still must be some challenge screens to verify all data before hitting the go button.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tony V
Post-Delivery FeedbackJun 28, 2026
Buying and selling (my used equipment) is always extremely easy with B&H. This particular purchase was simple as usual but needed to be returned due to my own confusion/error. I was looking at specs of several similar lenses and ordered the wrong one. This was my first return after several years and several purchases and the customer service help was great as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Carson
Post-Delivery FeedbackJun 28, 2026
Nice Job !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
'KMN
Post-Delivery FeedbackJun 27, 2026
. I thoroughly enjoy purchasing from B&H. However, I would spend thousands more if your boo pay credit card would increase my limit. Also, very convoluted with Comenity Bank, Brett financial can’t pay with credit card yada yada yada… Would be nice if you had an actual app so I didn’t have to bounce around all the time precludes me from purchasing more items from you. Just saying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Carlitos
Post-Delivery FeedbackJun 27, 2026
The backpack has so many pockets, and zippers, and "secret compartments" that I know I am going to enjoy even more than I had anticipated. Looks and feels like a high quality product that is going to last for many years in perfect condition. And the price was very low, compared to what other vendors were selling it for. Buying from B&H was as easy as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Nick C
Post-Delivery FeedbackJun 27, 2026
Prompt delivery - All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Piper Don
Post-Delivery FeedbackJun 26, 2026
It was easy. I reorder some standard support material for camera maintenance and got them the next day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chris
Site Experience FeedbackJun 26, 2026
Most everything was fine other than trying to get a Payboo card. The process was clunky and did not work.
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Leilani
Site Experience FeedbackJun 26, 2026
Shipping is fast, easy to track order, usually have all items in stock. Website is easy to navigate! Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RMWatson
Site Experience FeedbackJun 26, 2026
The overall experience was very good. I needed lots of information since I was ordering a system, as it were, and needed to know if what I was ordering was what would do the job. The descriptions were very helpful and one of the videos was really useful in providing that extra confidence.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
I will always purchase from B&H if they have what I need. Prices are always competitive, return policies great and the technical/sales support before and after the sales are extraordinary.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MG
Site Experience FeedbackJun 26, 2026
Efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KR2Photo
Site Experience FeedbackJun 26, 2026
B&H contin ues to be excellent and my go to for everything photo, video and audio.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sion
Site Experience FeedbackJun 26, 2026
One of the best online stores for photo and video equipment. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackJun 26, 2026
Pleasant, easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
PhotoGuy
Site Experience FeedbackJun 25, 2026
love the site, look frequently, love the wish list feature.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kumquat
Site Experience FeedbackJun 25, 2026
Exemplary chat with Luis F. His responsiveness, patience answering questions, and technical advice sealed the deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt V
Site Experience FeedbackJun 25, 2026
Fast loading website, consistent in interface, great filtering = easy to find things.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 25, 2026
Shopping is easy and quick shipping. No sale tax with Payboo card is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
offramp
Site Experience FeedbackJun 25, 2026
I have been shopping at B&H for 45 years trust them have never had an issue with any product or service they are doing a great job no need to fix what's not broken
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sliderule
Site Experience FeedbackJun 25, 2026
fine today. The other day I bought from a competitor a Leica Q3 battery and Leica charger because you were out. Normally you come through on everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EL Cid
Site Experience FeedbackJun 25, 2026
everything was easy and smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marty P
Site Experience FeedbackJun 25, 2026
The 'Confirm' Button for the order should be highlighted a little better...it is clear that one needs to review the order but CONFIRM should be made larger or in Bold or in another color!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CathyC
Site Experience FeedbackJun 25, 2026
easy to purchase and great deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10