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BetterGrow Hydro Reviews - 92 Post-Delivery Reviews - 9/10

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Most Current Certification:
Jun 16, 2026
BetterGrow Hydro is an amazing gardening center located in the heart of Pasadena, CA that specializes in hydroponics, organics, and indoor growing. At BetterGrow, they have the knowledge and expertise to help ensure your growing experience is a successful one.

BetterGrow Hydro Rating

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Post-Delivery Feedback - 92 Reviews

Overall Satisfaction:

9out of 10

Would Shop Here Again:

8.9out of 10

Likelihood To Recommend:

8.9out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

82%94%
Neutral rating icon

Neutral

9%6%
Negative rating icon

Negative

9%0%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 331 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.2out of 10

Likelihood To Recommend:

9.1out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

80%84%
Neutral rating icon

Neutral

15%11%
Negative rating icon

Negative

5%4%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

Recent Reviews for BetterGrow Hydro

Showing 1 - 50 of 423

  • not

    Post-Delivery Feedback

    Jun 11, 2026

    i will not

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Ed

    Post-Delivery Feedback

    Jun 9, 2026

    Everything was well packaged and arrived flawlessly

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • MRO

    Post-Delivery Feedback

    Jun 3, 2026

    This is the second time we have used your product and have been highly satisfied. It was exactly what we needed and was delivered in the time frame we were told it would arrive. Thank you!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • JC

    Site Experience Feedback

    Jun 2, 2026

    I wish the shipping fee is more clear without calling for updated quote.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • none

    Site Experience Feedback

    Jun 1, 2026

    ok

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Decent

    Site Experience Feedback

    May 30, 2026

    The website was easy to navigate. Large selection of products.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • sf

    Post-Delivery Feedback

    May 29, 2026

    i was only able to find this item in one place and it was shipped promptly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • avocadotang

    Site Experience Feedback

    May 27, 2026

    Good and easy to navigate

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Chuckberry

    Site Experience Feedback

    May 26, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Darell dingaling

    Site Experience Feedback

    May 25, 2026

    Usually buy nutes from floraflexes main site but they took a shit on their small time customers and only sell to big companies but ended up saving money in the end by purchasing here through this site.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • You so awesome

    Site Experience Feedback

    May 24, 2026

    I haven’t had a problem with the website. Everything seems to be OK and I can find everything with no problem.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Drew

    Site Experience Feedback

    May 24, 2026

    It was ok

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    May 23, 2026

    Answered email about bulk price. I will order again. Awesome price points compared to others.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • ArchiesGrowroom

    Site Experience Feedback

    May 23, 2026

    It was good!

    • Overall Rating: 6
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Steven

    Site Experience Feedback

    May 22, 2026

    Was very easy to figure out what I needed

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Sebass

    Post-Delivery Feedback

    May 22, 2026

    I loved that when I ordered something that you guys apparently have just sold out if buy hasn't updated the website you, you called me super fast to discuss what other options i had to replace the product no longer carried.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    • On Time Delivery: 7
    • Customer Support: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    May 22, 2026

    Shipping charges to guam is too expensive. $200 for shipping is unreasonable. please consider Usps. also, one time i ordered a ro water filter and the little connecting piece was cracked. i was still able to use, but dissapointed bc I spent so much.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Jerry

    Site Experience Feedback

    May 21, 2026

    I ordered a discounted open box item. I couldn't claim the discount on checking out.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • MO

    Site Experience Feedback

    May 21, 2026

    I am very pleased with BetterGrow Hydro. The site was easy to use.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • EB

    Site Experience Feedback

    May 20, 2026

    I like this site. All the loca hydro shops have closed. So this is easy peasy!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ron

    Site Experience Feedback

    May 19, 2026

    Looking for and bought a hanna ph ec meter today website was good thanks.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Para

    Site Experience Feedback

    May 19, 2026

    very good website. I did not receive a note on the estimated shipping time.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • KING JAFFA

    Site Experience Feedback

    May 18, 2026

    FAST

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nick t

    Site Experience Feedback

    May 17, 2026

    Really appreciate the customer service Specially, Michelle! Reach out to Nug master for the magnet shield! Really appreciate that

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Dirtygain

    Site Experience Feedback

    May 17, 2026

    It was ok

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 15, 2026

    I was pleased with the purchase overall. My only complaint, which is a minor one, is I was not notified when my order was shipped or given a tracking number. I live in the country and all oversize boxes are left in a drop box a mile from my home. There is always a concern of theft which has happened before so I like to know when to expect a package so I can go and retrieve it before it gets stolen. Thanks! Blair

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: 9
    Full ratings for this review »
  • Cannabess918

    Site Experience Feedback

    May 15, 2026

    Easy and descriptive, will be back to shop again for sure. Some of the cheapest prices I have found online.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • skunk va

    Site Experience Feedback

    May 15, 2026

    It was fine.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Fred

    Site Experience Feedback

    May 14, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Daaaviiid

    Site Experience Feedback

    May 14, 2026

    Shipping is quite high

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Nat

    Site Experience Feedback

    May 14, 2026

    Came to buy what I needed and it was simple quick and easy.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • jackson

    Site Experience Feedback

    May 13, 2026

    was very easy to navigate. Found products quickly

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • IntrinsicPharms

    Site Experience Feedback

    May 12, 2026

    Website was functional from my iPhone which is not always the case with some vendors. I applaud your IT group!

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • D&B

    Site Experience Feedback

    May 11, 2026

    A message kept popping up saying to text or call for a discount so I finally did it only to be told a couple days later that no discount is offered. I figured I’d at least get upgraded shipping if no discounts were available. Makes no sense for that message to pop up multiple times. I’d feel less disappointed if I hadn’t read it because at that point, I’m expecting something.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Jasonferg

    Site Experience Feedback

    May 10, 2026

    The price of the object I was purchasing is very cheap, but the shipping was very expensive, but the average price was what I expected to pay

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • mjs

    Site Experience Feedback

    May 10, 2026

    great prices

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • 2

    Site Experience Feedback

    May 10, 2026

    Pretty good, waiting for delivery

    • Overall Rating: 5
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Mike

    Site Experience Feedback

    May 9, 2026

    Neutral feeling

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Nope

    Site Experience Feedback

    May 9, 2026

    I need a light

    • Overall Rating: 5
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Kenrow

    Site Experience Feedback

    May 9, 2026

    It was ok. Just a little bit on a high ups ground fee. Its ok . Also no discount code

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Educated buyer

    Site Experience Feedback

    May 9, 2026

    No concerns, all was easy to understand.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Rasta Herbs

    Site Experience Feedback

    May 8, 2026

    Na

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Group home

    Site Experience Feedback

    May 8, 2026

    Easy to order

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Goten

    Post-Delivery Feedback

    May 8, 2026

    Great customer service and shipping times

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • sal

    Site Experience Feedback

    May 7, 2026

    -good selection of products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • STICKYFINGERS 73

    Site Experience Feedback

    May 6, 2026

    Good price. We'll see.....

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Marc

    Post-Delivery Feedback

    May 5, 2026

    Excellent pricing, quality, communications and overall nice people.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • LISA

    Site Experience Feedback

    May 4, 2026

    Everything was easy as can be! Thanks.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    May 4, 2026

    Easy, lots of delivery options. Fast experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Johnny

    Site Experience Feedback

    May 4, 2026

    Blah

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
BetterGrow Hydro Reviews | Verified Customer Reviews at Bizrate Surveys