Home > Home & Garden > BetterGrow Hydro

BetterGrow Hydro Reviews - 396 Reviews - 9.3/10

Jan 9, 2025
BetterGrow Hydro is an amazing gardening center located in the heart of Pasadena, CA that specializes in hydroponics, organics, and indoor growing. At BetterGrow, they have the knowledge and expertise to help ensure your growing experience is a successful one.

BetterGrow Hydro Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

16%18%

Negative

3%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

8.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for BetterGrow Hydro

Showing 1 - 20 of 396

Mpick78

Site Experience Feedback

Jan 03, 2025

So far so good, lets hope it shows up on time and in good shape.

Online Shopper

Site Experience Feedback

Dec 17, 2024

Website very easy to maneuver through. Knew what i was looking for and actually saved 30% from last time i looked. Merry Christmas.


Post-Delivery Feedback

Jan 03, 2025

Everything is great. Thank you for the letting me know you were waiting on my items to be restocked. Happy new year.

Cold

Site Experience Feedback

Jan 02, 2025

Thanks for everything one

whitegary

Site Experience Feedback

Jan 02, 2025

fantastic selection in a one stop shop for me

FarmingDad

Site Experience Feedback

Jan 01, 2025

Entire transaction was easier than even Amazon. One of only 3 places to have the product I was looking for.

Jake

Site Experience Feedback

Dec 31, 2024

Overall an outstanding experience.

MrCorm

Site Experience Feedback

Dec 31, 2024

Great! Lower prices than Amazon for my fertilizer and free shipping! Can't beat that! I will definitely be buying more plant supplies from BetterGrow Hydro in the future.

Butts

Post-Delivery Feedback

Dec 30, 2024

The worst part about the whole experience was completing the personal questions of this survey. You should pay my customer service rep more.

gcat5252

Site Experience Feedback

Dec 29, 2024

AAAAA+

Strawdaddy

Site Experience Feedback

Dec 29, 2024

Good

Sam

Site Experience Feedback

Dec 27, 2024

great quality and prices!

Aroid lover

Post-Delivery Feedback

Dec 27, 2024

Best price on the internet, fast and free shipping, would definitely order from again. I am excited to try the product and look forward to seeing my plants grow. Fantastic solid packaging and precautions to prevent leaks for the fertilizer I bought as well.

sfmartinez63

Site Experience Feedback

Dec 27, 2024

Stumbled on this site and I'm very glad I did. I compared my purchase as well as other available products against other sites. Very impressed with this one.

Chris

Site Experience Feedback

Dec 27, 2024

Best price i found highly recommended

Online Shopper

Site Experience Feedback

Dec 26, 2024

I don't like the shipping prices on certain things. Great sales but not worth it after shipping

Tony

Site Experience Feedback

Dec 24, 2024

Easy experience

Secret Gardens

Site Experience Feedback

Dec 15, 2024

best deal I could find on the autopot kit I was looking for at the moment. misleading at first based on google search giving base price for product not including the entire set described and pictured, but still the best deal after adding everything and completing the kit! free shipping really helps. I did finds the airbases cheaper somewhere else because of shipping charges on those only, despite them being the smallest and lightest part of the order. simple, easy interaction. hope shipping is fast, will write a great review if so!

Farmergirl

Site Experience Feedback

Dec 23, 2024

Easy to find what I need and a variety of sizes Could do a little better with shipping cost but the price per bag was decent

Fishbreath_710

Site Experience Feedback

Dec 22, 2024

Quick and easy!

Kes5480

Site Experience Feedback

Dec 22, 2024

Very good selection for all your grow needs. The one stop shop!