BeyondNice Customer Reviews

Will

Jul 30, 2026

Very quick and easy transaction

Online Shopper

Jul 27, 2026

Overall experience was very goods. A lot of detailed information required to collect from the customer and it was very easy to step through the order process.

Tami

Jul 26, 2026

Website was easy to reorder since I had saved all the information I needed from last purchase 6 years ago. The product has been a good purchase and lasted six years in harsh sun conditions.

Rich

Jul 26, 2026

I am a returning customer. My first cover lasted 11 years being exposed to rough winters and summers. On the website when asked how we found out about beyondnice, I said other. The space for explaining other appeared to pop up above other instead of below. That was a little confusing. Besides that, it was a very easy online purchase.

Mel

Jul 24, 2026

Very informative and easy to understand

Becky

Jul 21, 2026

Great! Jeff was so helpful!

John

Jul 20, 2026

Very easy as long as what I ordered fits I’ll be extremely happy

Randy

Jul 19, 2026

Website design could use a little work to make it easier but it's usable

Bill LKWD

Jul 19, 2026

I am very happy that you offer skin replacement only as foam inserts are in perfect condition.

Kool13

Jul 18, 2026

Good!

Online Shopper

Jul 17, 2026

Found it easy to navigate. Reasonable price, Hope it fits!

Bill

Jul 14, 2026

Very easy to navigate, the site guides you step by step. No hiden fees at the end!

Catboxer

Jul 12, 2026

Reasonably good

QR243

Jul 8, 2026

but a bit confusing on number of foams. less than 100 only requires 1 per side

Spa Cover

Jul 8, 2026

Pretty straight forward.

Jim

Jul 7, 2026

Very detailed web site

Kevin L.

Jul 7, 2026

Awesome product at a great price. Delivery was a lot quicker than expected.

Dan

Jul 3, 2026

It was a bit difficult to understand at the bottom that the selection of Freight or standard Fedex related to the much earlier selection of the weight of the foam selected.

JC

Jul 2, 2026

Seemed easy. Will see how the delivery goes.

Jim

Jul 2, 2026

Website was very easy to use but timed out on me a couple of times. Also tried at least 8 times to reach BeyondNice by telephone and was never able to get through.

Online Shopper

Jul 1, 2026

I was a bit confused by the large pull down menus for style. I have a square oversized tub but when I selected the option given - it said tubs over 100 inches and up to 96 inches - mine is 108 by 108 so its OVER 96

Nick

Jun 30, 2026

Website is a bit dated, but pictures all loaded and it worked so not the worst thing by any means. I'd try to make the cover material pictures bigger. Also some dates need updated and some links break like for the lift accessory. Otherwise the price is competitive...I'm just hoping the upgrades I added and the manufacturing and material quality matches what I've heard about this company.

Tully

Jun 29, 2026

If not for reputation on internet, I would have ordered elsewhere because NO ONE answers the phone!! I left messages to call me several days ago and no one called and also left an email message with my questions but no response. This makes me wonder what type of customer service there will be if I have a problem. What good is the company if you can't talk to anybody? I hope I didn't make a mistake using this company. This is more than I have ever paid for a deluxe cover!

Online Shopper

Jun 25, 2026

Had trouble at checking out because different card used

Dadjio

Jun 25, 2026

The vapor barrier vis a vis the foam pieces requiring assembly is not clear. The company chose to use foam pieces without any vapor barrier in the instructional demo video. There are no images with fed ex sized foam pieces with vapor barriers anywhere on the site. Poor decisions. AI assist is not on point. They don’t get it. Lazy. Human response later still ignoring request for images and referring me to site pages that don’t have it. Disappointingly unresponsive.

Online Shopper

Jun 24, 2026

The website was fine. Options and prices were stated clearly. I appreciated the plentiful photos throughout the configurator, which helped me understand each upgrade option. One issue to flag: after selecting all of the options for my cover, I clicked "add to cart" and was brought to an empty cart page. I hit the back button to go back to the configurator page, but the "add to cart" button wasn't clickable, even though I had made a selection for every required field. I refreshed the page, re-selected my options, and was then able to successfully add the cover to my cart.

gerling

Jun 24, 2026

easy to navigate

Skipp

Jun 23, 2026

Good! Hope it works

TJ

Jun 16, 2026

THE SELECTION PROCESS ON LINE WAS GOOD BUT I HAVENT SEEN THE PRODUCT YET.

Deuce

Jun 14, 2026

Very good prices

Mr

Jun 13, 2026

Nice site

St8Bug

Jun 11, 2026

I appreciated the speed of the order process and the cover went together nicely

Online Shopper

Jun 9, 2026

The website was hard to read, with small print, and the brown color is not a good combination. I originally went to other dealers because of this, but came back because of recommendations from Google.

Cello

Jun 8, 2026

Update your website. Functional, just not pretty

Yourmom

Jun 7, 2026

Don't like that there isn't an online payment option

Jay

Jun 7, 2026

Great

KevG

Jun 6, 2026

I found a company that makes spa cover skins, and ordered one. Due to the intricate measurement requests, I knew that they probably knew what they were doing so I ordered one. They actually followed up to call me to verify measurements and details before they started making it. The cover arrived quickly and is custom made... It fits perfectly it looks like my original cover!

Bill

Jun 4, 2026

The website is fairy detailed, but answers maynot sstick the first or second time through and have to be entered again...and again. Otherwise, I felt fairly comfortable with your website.

Marc

Jun 2, 2026

No problems, easy to navigate

Bob

May 30, 2026

Very positive but I do not understand why the middle panel cannot also be tapered. It is the panel that collects the most standing rain, snow, etc. and fails first due to bending/breaking.

Drs

May 29, 2026

It’s unusually good. The interface is functional and facile. Explanations and how to’s, options very easy to navigate. There are a wide selection of not expensive add ons etc…One of the best sites for spa covers.

Dsr

May 27, 2026

Good website

Online Shopper

May 25, 2026

The reason for Behind Nice I want to buy more items from

jesse

May 22, 2026

had a good experience so far

roo G

May 22, 2026

all was ok and the ai help was good

JP

May 21, 2026

The new cover arrived while I was having my house painted and the house painter was looking for a new cover so I printed the first page of your website and gave it to him. He really liked the customization ability.

Online Shopper

May 19, 2026

It accomplished what was needed

Steve from Atlanta

May 18, 2026

My interaction has been excellent!

MikeB77

May 17, 2026

I ordered the FedEx style spa cover because I felt that delivery option was easier than a freight delivery. It arrived well packaged in perfect condition. I was able to assemble the spa cover in one hour, and another half hour to re-attach the Cover Mate 3 cover lift. The cover fits well and looks nice.

Devon

May 16, 2026

Great experience. Easy to navigate and purchase. The photo and explanation of each feature is nice.