BeyondNice Reviews - 207 Reviews - 9.4/10
BeyondNice Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 8.6 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 80% | 92% |
Neutral | 16% | 4% |
Negative | 3% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.6 out of 10
Design of Site
Satisfaction with the look and design of the site
8.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
6.5 out of 10
Recent Reviews for BeyondNice
Showing 1 - 20 of 207
Happy Consumer
Site Experience Feedback
Nov 16, 2024
Great experience. Simple easy to go through options and get in and get out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Consumer
Post-Delivery Feedback
Jan 07, 2025
The order process was smooth and fulfillment timing met expectations. The delivery company was horrible. They called to notify me they were going to deliver the item in 30 minutes. 10 minutes later I went outside to find it had already been delivered, they did not ring the doorbell or notify me or get my signature, and one of the spa covers was damaged. I had to call the delivery company to get them to come back so I could refuse the order and they finally came back and acted put out to have to take it back. It has been over a month since it was returned and I didn't hear anything from the delivery company or Beyond Nice and I had to reach out to Beyond Nice for an update. My first email was not responded to and my second email came back stating that they were STILL waiting to hear from the delivery company!!! I am still waiting for the second half of my swim spa cover so, in essence, I only have half a product that can't be used and I spent approximately $1200 to get this custom cover. Very disappointed even though I understand things happen in transit, I was hoping that there would be more communication and updates in an effort to get things addressed quickly.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 7
- Customer Support: 5
- Full ratings for this review »
Jason D
Site Experience Feedback
Jan 05, 2025
Very nice
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
PSH
Site Experience Feedback
Jan 03, 2025
Website was easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
wondrfl
Site Experience Feedback
Dec 02, 2024
Overall the website is easy to use and the BeyondNice sales rep Jeff was great. He walked me through the website to be able to match my previous order that became waterlogged do to the fact that I apparently removed plastic that was not supposed to be removed. This should have been better labled, but it was my fault, so I had to buy more foam.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
wondrfl
Post-Delivery Feedback
Jan 02, 2025
I had to replace the foam in my cover after about six months. I was told it was shipped with a moisture barrier that I must have removed when I put it in the cover. Based on the original order, it means I removed a 4to 6 mil plastic that I do not remember being there. I do remember plastic, but it was more along the lines of the plastic that your dry cleaning come back in. Be that as it may, I paid full price for new foam that I noticed was one piece for each side as opposed to the 4 pieces for each side from the original order. It to 4 weeks to get the new order and I was very excited. That was quickly change to disappointment when there was damage to one of the panels and the moisture barrier. It was packed in a box that was to big for the panel as it was at least a foot to a foot and a half in length and 3 to 4” in depth. This let the panels easily move around inside the box. There was no additional packing to protect the foam during shipping. I have not heard back from John as of yet as to how much longer I am going to have to wait to get a replacement. I will say the original order was done through Jeff and he was great and walked me through the order process. You are welcome to call me Tim at 919-219-7585 if you have any questions. Thank you!
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Denny
Site Experience Feedback
Dec 30, 2024
easy to use but the listed price vs the final purchase price not so good. would be better to specify price is dependent on options.......that being said i believe you get what you pay for and i'm expecting a quality product
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jackuzzi
Post-Delivery Feedback
Dec 29, 2024
Great experience. Great website. I had a few questions and the owner answered immediately and explained everything perfectly. The price was right, the shipping was fast and the product fit and color was perfect. I will definitely use them again and recommend them to others.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
All I did so far was order and pay. I can give some more helpful feedback once I get the product.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kenny
Post-Delivery Feedback
Dec 20, 2024
I feel as though this is a good quality product and affordable my only complaint is that it took a lil longer than I wanted and the whole shipment didn't come in at the same time , overall I'm quite happy with this purchase
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 6
- Full ratings for this review »
Nate
Site Experience Feedback
Nov 11, 2024
Excellent experience. Only glitch was not being able to ship product to my office.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 19, 2024
It was great received my cover earlier than expected
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Gs
Site Experience Feedback
Dec 17, 2024
Easy to order Great chat response
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 17, 2024
Jeff was very helpful as I was making my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cliff
Site Experience Feedback
Oct 21, 2024
Simple and straightforward cover design and order process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cliff
Post-Delivery Feedback
Dec 16, 2024
The cover was well made and matched exzactly the custom dimensions I provided. The only problem I encountered was a miscalculation on my part of how much vertical clearance I would need above the top of the swim spa to allow the cover to easily fold back on itself. My old cover, same as the new, was made up of two separate halves that meet in the middle. Each half was made up of two sections that fold, making up a total of four sections for the entire cover. Two differences in the new cover created the need for an additional 2.5 inches of clearance above the cover in order for the middle two sections to fold back on themselves unimpeded. The first difference in the new cover was my request for an additional inch of thickness in the foam used to make the panels (I wanted more insulation), and the second difference was a difference in design for the middle where the two panels meet. My old cover had a 2 inch cusion in the middle that could fold back out of the way when opening up the cover and the new one doesn't have a center cusion. The two halves simple but up against each other and have a flap on one of the halves that lays over the seam with a weighted bar in it to hold it down. Unfortunately, the new cover hits the deck ceiling when trying to fold the middle sections back on themselves now, so I have to go through a painful process of sliding and folding the halves to get past the ceiling joists! So learn from my mistake! ;-)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
B-dog
Site Experience Feedback
Dec 15, 2024
If you know how to comprehend the questions you need to fill in then it is very simple. Lead times could always be shorter but it's not unexpected from someone with a manufacturing background.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Teddy
Site Experience Feedback
Dec 15, 2024
you made it easy to choose the correct specification for my hot tub inserts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KZ
Site Experience Feedback
Dec 14, 2024
Previously ordered product and it was great. No other place I would order our cover from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nemo
Site Experience Feedback
Oct 21, 2024
Good/helpful chat
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Cat
Site Experience Feedback
Dec 11, 2024
Very easy to understand. font is a little small
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
Great chat support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 10, 2024
Everything was great. The only issue I had was that no where was it made clear that the under side was going to be mesh... Thanks
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Doc
Site Experience Feedback
Nov 02, 2024
Great experience. Your website has all details of building the Spa cover w/ supplied picture to make the Purchasing very easy for such a complex cover. I also like that I can lookup my exact model of Spa and verify against the manufacture specs :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doc
Post-Delivery Feedback
Dec 10, 2024
Awesome place to buy all your Spa Covers. Very detailed and well layed out site to configure cover
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »