Benefit Cosmetics Customer Reviews
Benefit Cosmetics holds a 9.2/10 overall rating and 427 verified post-delivery reviews on Bizrate.
Benefit Cosmetics Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 75% |
 Neutral | 11% | 18% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 78% |
Neutral | 13% | 15% |
Negative | 6% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Benefit Cosmetics
Showing 1 - 50 of 3,708
Online Shopper
Site Experience FeedbackOct 24, 2026
Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackOct 24, 2026
The blue masara is awsome. i always get complemented when i wear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel62
Site Experience FeedbackOct 24, 2026
I really like your website. The benefits section is easy to follow and decide if I qualify for a perk. I love the free gifts and to get 4 is great. Easy to see in the cart and add.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kareen
Post-Delivery FeedbackOct 24, 2026
Excelente producto y servicio de entrega.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
love,love how my customers notice my eye
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LMR
Site Experience FeedbackOct 23, 2026
I was looking for They’re Real in dark brown, but was unable to find it. Settled for Bad Girl Bang in brown instead. But, I have used it and like it as well.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
BrowsNeedHelp!
Site Experience FeedbackOct 23, 2026
Best place for brow pencils! The only ones I use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
Have great discounts . I only purchase by webside when you have a discounts. Bad the shipping is not free Not have the IA interaction like try the product by cam before to buy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Carrie
Site Experience FeedbackOct 22, 2026
easy to find product. Hope it works for my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackOct 22, 2026
I appreciated the free samples and the discount code upon becoming a loyalty member!
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Julie
Post-Delivery FeedbackOct 22, 2026
I had expected free samples and cosmetic bag for joining Friends Benefits but did not receive any of what was indicated when I ordered.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 22, 2026
i didnt get what i was offered 40% off
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rissa
Site Experience FeedbackOct 21, 2026
It was good .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rachel
Site Experience FeedbackOct 21, 2026
My experience was amazing. They always have all of my favorite products in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackOct 20, 2026
I am really loving the collectible bags that benefits is having with their products right now. This will be the fourth item that I have purchased because I love the collectible container. It looks so cute on my vanity just a small way to show myself some love besides the fact that I feel benefits products are clean and beautiful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
shipping was confusing. It showed free shipping but also said that shipping ground had a cost. I think I have free shipping ?!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dotty
Site Experience FeedbackOct 19, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LLou
Post-Delivery FeedbackOct 18, 2026
The eyebrow pencil is hard & rigid, not defining
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 9
starlite75
Site Experience FeedbackOct 18, 2026
Everything was fine but video tutorials would be nice. I have very little eyebrows and not a lot of companies cater to this.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kippi
Site Experience FeedbackOct 18, 2026
It was frustrating. Store survey popped up as I was attempting to check out the first time, and caused me to have to start over. When I tried the second time, it closed the site. When I tried again, the 15% discount code for signing up for text messages was not accepted because it said it was already redeemed. I had not checked out previously because it kicked me out, so I did not get the offered discount. I ended up checking out without the discount just to complete the purchase, but I almost gave up. Also, as I was checking out, it said to pick out 4 samples, but would only allow me to add 2. I didn't really care about the samples, but it's the principle of the thing. It all felt a bit deceptive. Not sure if I would order directly from Benefit again if this is how they operate.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
B
Site Experience FeedbackOct 18, 2026
I got logged out of my account multiple times while I was shopping across multiple sites (planning my restocks on hair care, makeup, etc.) and having to sign in over and over on Benefit was annoying, but not majorly so. I would also love to be able to search by shade of product or to hover over a product to see the shades. I have red hair, so I was looking for auburn brow products and burgundy mascara. I had to check each product individually to see if they had my shade. But I love Benefit so it's worth it. I usually stock up at the store in Chicago.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Fancy Nancy
Site Experience FeedbackOct 18, 2026
The price seems to be very expensive but...I do completely enjoy the product color and the party the artist in me paints my older eyebrows to match my hair color!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Munchie95
Site Experience FeedbackOct 17, 2026
Love the products there just very expensive and when checking out it told me to select 4 complimentary items but would only allow me to click on two
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
STB
Site Experience FeedbackOct 16, 2026
I ordered online. I knew what I wanted so the use of your website was straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/a
Site Experience FeedbackOct 16, 2026
Why did I not get free shipping after spending 75.17 when it should have been free after spending over 50.00 Please explain!!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
CC
Site Experience FeedbackOct 16, 2026
Easy to use however, I could not apply the promo code sent. That was frustrating,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lourdes
Post-Delivery FeedbackOct 16, 2026
Hoola Bronzer is my favorite product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chary
Post-Delivery FeedbackOct 16, 2026
Love my brow definer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mandy
Site Experience FeedbackOct 15, 2026
Had a challenging time creating an account
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bubbayo
Site Experience FeedbackOct 15, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne Marie
Post-Delivery FeedbackOct 15, 2026
The blush tint is my favorite 😍. The website is easy to use for this 68 year old. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KK
Post-Delivery FeedbackOct 14, 2026
Checking email regarding delivery and it stated delivered at approximately 830am and when I went to check it was not there. I emailed Benefits and they responded that they are not able to help me since it was marked delivered by the delivery service to go and contact the delivery agency. Very disappointed about your customer service.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 4
- Customer Support: 4
Cheryl
Site Experience FeedbackOct 14, 2026
straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
Nothing to report. I've had a decent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 13, 2026
Ordering was quick and simple.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Tdub
Site Experience FeedbackOct 13, 2026
I was sad that the 20% off code that I got when I signed up already said it was expired (same day!)
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ayla
Site Experience FeedbackOct 13, 2026
Best mascara ever!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alyssa
Post-Delivery FeedbackOct 13, 2026
Absolutely love the product, just wish it were more affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Discontinued Product
Site Experience FeedbackOct 12, 2026
Item is being discontinued so I bought three.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Annis
Site Experience FeedbackOct 11, 2026
GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackOct 10, 2026
Good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
holly
Site Experience FeedbackOct 10, 2026
the only thing i found a little annoying was on the front page where it was providing the discount codes for the sale, the site did not allow me to right click/copy the codes with my mouse. other than that the checkout process was smooth and the shopping experience was fun. the generous discount and free shipping was great! i ended up buying a product for my daughter as a gift because the prices after discound were so reasonable.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TASCA
Site Experience FeedbackOct 10, 2026
I found the site easy to navagate. Check out was simple and fast with a clear place for the promotional code. You no longer carry something I have previously purchaed so trying to find it was not as easy as possible. However, I am willing to chalk that up to user error.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 10, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
liza
Site Experience FeedbackOct 10, 2026
When using my phone i couldn't buy my items because there was no button to push to pay for my items. i had to order from my laptop.
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 10, 2026
You cannot checkout and apply discounts on your I-phone; you have to do it on your computer or I-pad.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cece
Site Experience FeedbackOct 10, 2026
It took awhile to get registered as friends and family
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emily
Site Experience FeedbackOct 10, 2026
I tried to sign up for the friends with benefits and it didn't seem to work
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackOct 10, 2026
Interaction went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10