Benefit Cosmetics Customer Reviews
Benefit Cosmetics holds a 9.2/10 overall rating and 424 verified post-delivery reviews on Bizrate.
Benefit Cosmetics Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 85% |
 Neutral | 8% | 8% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 82% |
Neutral | 14% | 11% |
Negative | 6% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Benefit Cosmetics
Showing 1 - 50 of 4,012
Nami
Site Experience FeedbackSep 12, 2026
It was actually really quick and good, I appreciated the samples as well as how easy it was to sign up and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eve
Site Experience FeedbackSep 12, 2026
I like the layout of the website. It was easy to navigate and it took me less than 10 minutes to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nan
Site Experience FeedbackSep 12, 2026
I love the product and find it easy to use the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresa
Site Experience FeedbackSep 12, 2026
Al went well. Would like to see more sample options and also more choices for the precisely my brow duo sets in auburn
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cg
Site Experience FeedbackSep 12, 2026
I found exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackSep 11, 2026
I was disappointed that it wouldn’t accept my Visa card through Apple Pay. Also disappointed that so many favorite products have been discontinued
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
June
Site Experience FeedbackSep 11, 2026
Love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bev
Site Experience FeedbackSep 11, 2026
No issues occurred during this transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Georgie
Site Experience FeedbackSep 11, 2026
I was pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
Good interaction just wish for more discounts
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Happy customer
Site Experience FeedbackSep 10, 2026
I like the quality of the products and the price and the 20% discount for ordering a set. I do not like sharing of my information for marketing from other companies.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shivani
Site Experience FeedbackSep 9, 2026
rsd
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tien
Site Experience FeedbackSep 9, 2026
I love Benefit Cosmetics website. It seems like I always get a good deal checking out your website. Great time to stock up brow products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lil Mary
Site Experience FeedbackSep 9, 2026
I started ordering on line during covid. Love the products and free shipping, coupons & samples. I make a gift bag with sample for Grandaughters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pag710
Site Experience FeedbackSep 9, 2026
The website was very easy to use plus the 50% off coupon was a generous offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Too Tall
Site Experience FeedbackSep 9, 2026
Great easy shopping experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mimi
Site Experience FeedbackSep 9, 2026
Shipping cost is confusing. It states that free shipping over 50. Though there were options to pick for standard 6.95?
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kim
Site Experience FeedbackSep 9, 2026
Very easy and fun to navigate. Nice layout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 9, 2026
The website is pretty good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
becca
Site Experience FeedbackSep 9, 2026
great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leo Durocher
Site Experience FeedbackSep 9, 2026
It really was a pleasure! As a longtime customer I've always found Benefit to provide a lovely shopping experience; moreover, the quality of your products is the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nita
Site Experience FeedbackSep 9, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 9, 2026
I like it but would like Google Pay and more seamless checkout experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Trish
Site Experience FeedbackSep 9, 2026
Experienced difficulties placing order for two days? On the third day, the "check out" box default changed color and i was able to closeout.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JPmayo
Site Experience FeedbackSep 9, 2026
I was very pleased there was a sale on the brow products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mariana
Site Experience FeedbackSep 9, 2026
Great offer for brown products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mari
Site Experience FeedbackSep 9, 2026
Great Brow sale, time to stock up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MB
Site Experience FeedbackSep 9, 2026
I waited for an email to reset my password! Received nothing!!!
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roanna
Site Experience FeedbackSep 9, 2026
On my laptop, it was fine, but I tried to order on my android phone and it didn't work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JenIn
Site Experience FeedbackSep 9, 2026
Great deal and easy transaction
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kfitztime
Site Experience FeedbackSep 8, 2026
I qualified for free shipping because my total was over $50, but it was confusing/frustrating is that I had to select a shipping option with a specific price, but in the very same window, it said that I qualified for free shipping…
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nana
Site Experience FeedbackSep 8, 2026
brows
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 8, 2026
the site was easy to navigate and visually appealing. checkout process was wasy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vicki
Site Experience FeedbackSep 8, 2026
easy to shop and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 8, 2026
Have problem with checking out, find it confusing to sign in and entering promo codes.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Bren
Site Experience FeedbackSep 8, 2026
Bonus sale today very happy I was thinking of buying the bow wax and that’s what encourage me to buy it today
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 8, 2026
Benefit offers the best products . I ve been using them for years and their sales are great .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathleen
Site Experience FeedbackSep 8, 2026
Was charged for shipping of $60 when it states free shipping for orders $50
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tree
Site Experience FeedbackSep 8, 2026
No issues with website. Promo discount very nice.... I can enjoy Benefit cosmetics at half price during this particular promotion!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Adub2784
Site Experience FeedbackSep 8, 2026
It's annoying to pay $6.95 shipping for such small items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackSep 8, 2026
Prices are competitive only when discounts applied
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Amia
Site Experience FeedbackSep 7, 2026
Experience was very good, got exclusive access to an early deal just by being a member.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rat
Site Experience FeedbackSep 7, 2026
I don’t buy a lot from Benefit but I LOVE the Goof Proof Eyebrow pencil. I order them when they are 50% off, so I ordered 6 today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poonyet
Site Experience FeedbackSep 7, 2026
Today was a good experience but tried to order a few weeks ago and it charged me but never completed the order! Very frustrating
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 7, 2026
Had trouble with checkout. When I went to get my virtual card number on another site I could not get back to check out.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Queenie
Site Experience FeedbackSep 7, 2026
Wish I could of seen the end purchase to make sure I was ordering the right color
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyss
Site Experience FeedbackSep 7, 2026
Easy to use and no issue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JackRabbit
Site Experience FeedbackSep 7, 2026
Difficulty signing up for rewards program
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Post-Delivery FeedbackSep 7, 2026
The products are great! They work really well.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Jenn
Site Experience FeedbackSep 6, 2026
I love your makeup! all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10