Benefit Cosmetics Customer Reviews
Benefit Cosmetics holds a 8.9/10 overall rating and 411 verified post-delivery reviews on Bizrate.
Benefit Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 80% |
 Neutral | 11% | 15% |
 Negative | 11% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 13% | 14% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Benefit Cosmetics
Showing 1 - 50 of 4,093
Melimiel
Site Experience FeedbackAug 13, 2026
La página web es intuitiva y muy fácil de ubicar los productos buscados. El check out es fácil y rápido.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
You can only put 1 promotion code Service cost
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
rosa
Site Experience FeedbackAug 13, 2026
Easy and accessible. Searched up what i wanted, found the item, ad purchased within minutes!
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Deepu
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yaya1181
Site Experience FeedbackAug 13, 2026
I love love love the product I purchased and it was easy to find the product and shade I needed. ( Goof Proof Eyebrow pencil)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackAug 13, 2026
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donna
Site Experience FeedbackAug 13, 2026
I had a great experience but missed yesterday’s brow sale and I was bummed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Star
Site Experience FeedbackAug 13, 2026
I LOVE the Porefessional Primer!! It leaves my skin feeling smooth and makeup glides on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ari Ari
Site Experience FeedbackAug 13, 2026
No issues with the website. It was easy to navigate and complete my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy AJ
Site Experience FeedbackAug 13, 2026
I love your products and have been wearing them for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elektra
Site Experience FeedbackAug 13, 2026
Easy to use, and offers free gifts or free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenda
Site Experience FeedbackAug 13, 2026
I normally buy from Ulta. I purchsed from u for the 30% off and free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Virg
Site Experience FeedbackAug 13, 2026
it's okay. I just hope I don't have to do this every time I want to order online!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
redtaylor2000
Site Experience FeedbackAug 13, 2026
the set I wanted was sold out. But I could buy the individual products separately. I ultimately just bought one of the items. wish there was a larger selection of travel sizes. I like to test products out as I have sensitive skin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
k
Site Experience FeedbackAug 13, 2026
website is easy to look through all the products, check out very easy, all discounts applied during checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
StephieLovesMakeUp
Site Experience FeedbackAug 13, 2026
The website was easy to shop and I loved the selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KB
Site Experience FeedbackAug 13, 2026
The site was very glitchy and it fit not seem to be compatible with the iPhone but I found what I wanted and so it was good enough.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kate
Site Experience FeedbackAug 13, 2026
Your website sucks!
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FZ
Site Experience FeedbackAug 13, 2026
good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Businka
Site Experience FeedbackAug 13, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
LOVE that you offered a "fall special", as I live in a semi-rural area and it's impossible to replace my make up when I run out. Shipping costs have been too much to maintain regular buying...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nnn
Site Experience FeedbackAug 13, 2026
Nothing to mention.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mia
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mim
Site Experience FeedbackAug 13, 2026
I have been using benefit's products for as long as they've been around and love them. They are so unique from other brands. The sale made it even better.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
shadows
Site Experience FeedbackAug 13, 2026
Was fairly simple to log in. love the product. simple to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Shopped with ease.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Glenda
Site Experience FeedbackAug 13, 2026
Love the mascara
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
eee
Site Experience FeedbackAug 12, 2026
it said i would get free shipping with code i used but i do not believe i received free shipping
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Becky
Site Experience FeedbackAug 12, 2026
I found the Benefit cosmetic website easy to work with. No problems. Will use it in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackAug 12, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nancy from Riverside
Site Experience FeedbackAug 12, 2026
Great products & love the specials
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
g_2026
Site Experience FeedbackAug 12, 2026
Overall experience was good. However, given that free shipping was advertised, I had to pick my preferred kind of shipping - all three options had different prices and I didn't know if that would be added to the final charge. That was a little confusing. the coupon for a first time user also did not work for a couple of hours after I'd received it, kept saying that it had already been used which was weird. Other than that, the experience was great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 12, 2026
Great deals, great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie MM
Site Experience FeedbackAug 12, 2026
Bring back the Badgal eyeliner in brown!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackAug 12, 2026
I like how easy it was!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raechel
Site Experience FeedbackAug 12, 2026
Excellent - Got a great deal on Benefit, So I preferred this site over Sephora
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
winston369
Site Experience FeedbackAug 12, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
no issues
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Noosh
Site Experience FeedbackAug 12, 2026
easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
love Bling
Site Experience FeedbackAug 12, 2026
was fine and enjoy getting free shipping and discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackAug 12, 2026
Website would not show bag with checkout option. Had to go to different internet site and re enter
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
kgmoberg
Site Experience FeedbackAug 12, 2026
The Benefit website has always been easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Love most products find the mascara getting chunky sooner than it used to to ans tried the might fine brow pencil and it does not work well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glen
Site Experience FeedbackAug 12, 2026
It took me many tries to place this order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackAug 12, 2026
I was to receive a discount with a purchase over $95 and to receive emails, spent over $100 and could not activate any discounts.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
AnnieG
Site Experience FeedbackAug 12, 2026
Website was ok. Not great. Not sure if I received free shipping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Brow
Site Experience FeedbackAug 12, 2026
The order was easy to place. No problems at all. I would like to state, however, I’m very disappointed you discontinued the pomade. It was my favorite and the main reason it brought me to this website. It was discontinued with no other product replacement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
RebeccaF
Site Experience FeedbackAug 12, 2026
I actually thought the layout and pricing were very clear and easy to find the item you want. I think it was better than other online makeup sellers. I was able to find everything I wanted in a very short time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddye
Site Experience FeedbackAug 12, 2026
I have bought from Benefit since they started selling on line. I have been pleased with the products but miss the Rocketeur blush so much. It was perfect for my skin for cheek color. i really wish you would bring it back!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10