Benefit Cosmetics Customer Reviews
Benefit Cosmetics holds a 8.9/10 overall rating and 409 verified post-delivery reviews on Bizrate.
Benefit Cosmetics Rating
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 88% |
 Neutral | 11% | 4% |
 Negative | 10% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 76% |
Neutral | 13% | 20% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Benefit Cosmetics
Showing 1 - 50 of 4,181
Millefiori
Site Experience FeedbackJul 25, 2026
Everything was great.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Niner
Site Experience FeedbackJul 25, 2026
Easy to find products. After viewing my cart it was difficult to go back shopping again. I was using my phone.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackJul 24, 2026
The main feature today was eye brows and that was exactly what I needed to order. The Benefit brand is the only one I will use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 24, 2026
I've been using Benefit for years and usually purchase in-store. Would like a chat to answer questions, and the item I was looking for wasn't available/listed on site.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KennyH
Site Experience FeedbackJul 24, 2026
Excellent site, easy to use. I visit here to purchase products for my wife
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mand
Site Experience FeedbackJul 24, 2026
I was given a roller lash mascara as a birthday gift years ago and I have used it ever since - it is far the best mascara I have ever used! I love getting the free samples so that I can try other products to see if they suit my skin before I buy the full size ❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
I would like to be able to stack discount codes. I could only apply one code for this order.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jas
Post-Delivery FeedbackJul 22, 2026
So I started using Benefit Boing Concealer when I took my trip to india during last summer. I wanted a concealer that wouldn’t melt in the summer heat. I read great reviews about it and gave it a shot. To try it out I wore it to the gym to test it against a grueling workout and lots of sweat. To my pleasant surprise, the concealer didn’t budge. It gave coverage without creasing or without weighing down my under eyes. I have stuck to it since then and just bought my 4th tube.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 21, 2026
website seemed somewhat busy visually I love the product which I have bought for the second time...bronzer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dana
Site Experience FeedbackJul 21, 2026
easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 21, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Td
Site Experience FeedbackJul 20, 2026
Easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Post-Delivery FeedbackJul 19, 2026
I had no trouble with my order and I really like the Benefit products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Selenagurlmom
Post-Delivery FeedbackJul 19, 2026
I got a really good deal with the eyebrow pencils, I had to buy 3 of them! I love these products! By far my favorite eyebrow pencil of all time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Margie
Site Experience FeedbackJul 19, 2026
Great online experience!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shell
Site Experience FeedbackJul 19, 2026
Easy to use site and loyalty points!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Post-Delivery FeedbackJul 18, 2026
I received order but should have been placed in box not mailer envelope, were really beat up.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Tmill1
Site Experience FeedbackJul 18, 2026
I thought the shipping charges were high
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
KK
Site Experience FeedbackJul 18, 2026
Website was easy to use and checkout worked well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackJul 17, 2026
Website is a little slow
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Alejandra
Site Experience FeedbackJul 17, 2026
I love the fact that I can still purchase this amazing product online through your website since it was discontinued from all stores. This product has helped me with a few larger pores due to my acne scars and I really hope we can have it back in stores. It’s truly an amazing product once you know how to use it properly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jayjay
Post-Delivery FeedbackJul 16, 2026
I finally was able to purchase my eyebrow in my original shade. You have no idea how long I’ve been looking for that color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TG
Site Experience FeedbackJul 15, 2026
First time on site. Seems easy enough.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jazz
Site Experience FeedbackJul 15, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WB
Post-Delivery FeedbackJul 15, 2026
Benefit has been a leading cosmetics company that I have used for over 20 years. They consistently have quality products that I use daily!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lo
Site Experience FeedbackJul 14, 2026
So happy to but from this brand!! They never disappoint and every product I have used so far has been amazing!! So excited to try more of their products!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 14, 2026
Very difficult to see the sizes available. It was not obvious when I clicked on a product, it will show, Ex: "3 sizes" but then flips to a photo of someone and its not clear where/how to get product details. Took multiple emails to verify my email. I almost said forget it and quit.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Leeorr
Site Experience FeedbackJul 14, 2026
I have been using Bounce mascara, and porefessional make up remover and face wash for awhile and absolutely love all of it. The mascara stays on but washes off easily. Makeup remover and face wash makes my face feel smooth and refreshed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelb
Site Experience FeedbackJul 14, 2026
I am very upset about the discontinuation of the product I purchase d
- Overall Rating: N/A
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Shell
Post-Delivery FeedbackJul 14, 2026
Great deal on travel sizes. I wish every company had travel sizes. I travel a lot and am, well let’s just say, extra. This helps me actually be more extra bc I can pack more. Great products! Love the curling mascara and brow gel.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Amy
Site Experience FeedbackJul 13, 2026
Easy to use and find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lz
Site Experience FeedbackJul 13, 2026
Wish I could have paid with discover card said it wasn’t accepted
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cyndee
Site Experience FeedbackJul 12, 2026
Excellent website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoJo
Site Experience FeedbackJul 11, 2026
Took too long. Too many questions.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Missy
Site Experience FeedbackJul 11, 2026
I miss the brow microfilling pen. The new style doesn’t apply the same.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Older & wiser
Post-Delivery FeedbackJul 11, 2026
Love your products. Would like see more for those of us going grey!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
CLR
Post-Delivery FeedbackJul 11, 2026
I like the quality of their products, specifically the ones I use on a regular basis. It's easy to place orders online, and tracking information is good. Shipping can be a little slow.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Bay
Site Experience FeedbackJul 10, 2026
Easy to find what I was looking for and easy to check out when I was finished.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brow girl
Site Experience FeedbackJul 10, 2026
Quick & easy & on sale
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ferne
Post-Delivery FeedbackJul 10, 2026
I love how supported the process of ordering the product especially where it explains how to best use it with more than one way
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 10, 2026
love the foundation. I purchased it at a beauty shop last month
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
die
Site Experience FeedbackJul 9, 2026
everything was just fine no complaints
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dani
Site Experience FeedbackJul 9, 2026
The website was great. It was really easy to find what I was looking for and the price point was well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ingrid R
Post-Delivery FeedbackJul 9, 2026
¡Me encantó este lápiz para cejas! Tiene una punta muy precisa que permite rellenar y definir las cejas de forma natural. El color se difumina muy bien y dura todo el día. Además, el peine es excelente: peina, da forma y ayuda a distribuir el producto para un acabado impecable. Sin duda, es un producto que volvería a comprar y recomendaría.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
G2
Site Experience FeedbackJul 8, 2026
I was disappointed only black mini mascara wss available. It would have been nice to try out a different color like blue or purple before deciding to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jes
Site Experience FeedbackJul 8, 2026
Everything was very easy. I had zero issues. I was surprised that I had to pay shipping with an order of over $50. Most places give free shipping after that amount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJul 8, 2026
Browsing the site was quite easy. I have never had any issues. They have promotions often which is a plus.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gemma
Site Experience FeedbackJul 8, 2026
Inbetween
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Addy
Site Experience FeedbackJul 8, 2026
I liked the checkout flow- it was straightforward, all my preloaded google info carried into the site so most fields could be auto-filled, and there were several different payment options (love that y'all use afterpay!). I wish shipping was cheaper as I only got one small lip product, so almost $7 in shipping feels like a lot, and almost deterred me from buying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
stack
Site Experience FeedbackJul 8, 2026
First time, seemed fine. I wish I could have used more than one code - I would have bought more (over $85) to get the mascara sampler but then I couldn't use my first time buyer code.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8