Benefit Cosmetics Customer Reviews
Benefit Cosmetics holds a 9/10 overall rating and 420 verified post-delivery reviews on Bizrate.
Benefit Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 84% |
 Neutral | 8% | 7% |
 Negative | 11% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 12% | 11% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Benefit Cosmetics
Showing 1 - 50 of 4,045
Marla
Site Experience FeedbackAug 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CHLOE
Site Experience FeedbackAug 22, 2026
Lashout code for discount did not work on all colors of mascara purchased. Applied to the blue but not the purple
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Great deal on mascara
Site Experience FeedbackAug 22, 2026
It was a typical website shopping experience. I came specifically for the 50% off full size mascara because that is a great deal and the primary product I buy from Benefit.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
lsgtiger
Post-Delivery FeedbackAug 22, 2026
I had difficulty with ordering. I had a 40% off order promo but I could only use it for one item. I wanted to purchase 2 items. The box came smashed. the product top was off. there seems to be very little in the tube. Not sure how long it will last.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: 3
GeeMa
Site Experience FeedbackAug 22, 2026
Got a good deal on mascara 50% off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LUVEE4EVER
Post-Delivery FeedbackAug 22, 2026
Hey gurl, the website is great but the color swatches for the lippys PLUSHTINTare not great at all. I literally had to guess/imagine what the color would be as the description was vague. I wasn't sure if the formula was a sheer tint, i was shocked it was a full matte ( f'ing luuuved how smooth this matte lippy is and you can control how light or intense you want it be. Also, it didnt suck the shit out of my lips making them look like I had 2 old flat dried up prunes. Gurl, you know I've been in the cosmetics industry for over 40yrs and I have seen it all when it comes to lips. I luv this lippy but I think i would have chosen different shades other than the 2 I purchased. Teddy #28 looks like a Brick Color/Orange reddish color and #22 Silk PJ's looks like Fuschia/ Magenta with a hint of red. So, I won't return them but I'll gift them. Do you want them? I tried them both on 1x? I'll them again buy again until i find the right shade. Im not mad at them at all.. luuuv the moist lip feel with a freaking Matte staying power!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Zizi
Post-Delivery FeedbackAug 22, 2026
I really love the precisely brow pencil and the brow setting’s gel. My brows never looked better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Danielle
Site Experience FeedbackAug 22, 2026
No complaints. Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
Easy buying processing, big selection will buy again in the near future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Madi
Site Experience FeedbackAug 21, 2026
Easy yay
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Kguerra
Post-Delivery FeedbackAug 21, 2026
Everything arrived on time
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Best Bow Pencil
Post-Delivery FeedbackAug 21, 2026
I enjoyed my experience with purchasing this product from purchase to delivery. No issues. I have purchased this product for my friends and family because I like it so much. It works well for me, especially the pencil's color and design. It is the best design on the market.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sassy Grandmother
Post-Delivery FeedbackAug 21, 2026
Your eyebrow products are the best I have ever used...great shade selection. Would not think of switching to another brand. Great customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rebecca
Post-Delivery FeedbackAug 21, 2026
I love Benefit and have been using the products for years. This was the first time I ordered directly from the company itself, as opposed to buying from other third party retailers. The process was smooth and the products arrived timely. I will be ordering again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Best brows
Post-Delivery FeedbackAug 21, 2026
I’ve used the benefit brow gel a long time ago, I tried various other ones and nothing compared to the benefit one so I finally decided to go back to this product
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 21, 2026
Return process is completed
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
Lynn
Post-Delivery FeedbackAug 21, 2026
Have been completely satisfied with the ease and coverage of my brow pencil. I highly recommend this product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KJK
Post-Delivery FeedbackAug 20, 2026
I have used this brow pencil for well over a decade. It’s my holy grail.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Great delvery
Post-Delivery FeedbackAug 20, 2026
When I was ordering said 5 to 7 business days for delivery and came in 4
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sammyjo1984
Site Experience FeedbackAug 20, 2026
I loved it!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fly_T
Site Experience FeedbackAug 19, 2026
I had an overall good experience, exited to get refreshed products and try a new color of mascara. My only complaint is that I wish you could use more than one coupon code per purchase, but oh well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mamamann
Post-Delivery FeedbackAug 19, 2026
Received products on time and love the free samples!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
muddymelissa
Post-Delivery FeedbackAug 19, 2026
Great selection of unique color mascaras. I LOVE the gogo lip tint. I've had several dental procedures, including surgery, over the past year, and it actually held up even through appointments. It's the perfect bright pink shade, and it never dries out the lips.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
None
Site Experience FeedbackAug 18, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tippy
Site Experience FeedbackAug 18, 2026
Quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cat
Post-Delivery FeedbackAug 18, 2026
Love the all the Benefit cosmetics.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
GG
Site Experience FeedbackAug 18, 2026
I have used Benefit Tint, and found some bottles in my makeup drawer. I'm going for a lighter shade now.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jenden1
Site Experience FeedbackAug 17, 2026
I love this product so much! Everything was easy to add and so easy to apply a promo code!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
tam
Site Experience FeedbackAug 16, 2026
I’ve been using Benefit for almost a decade. I always get the same products, but try something new from time to time. The products are reliable and consistent in quality. I have tried other brands and always come back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackAug 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gabbss
Site Experience FeedbackAug 15, 2026
I honestly liked that benefit costed all the products I was looking for. Benefit cosmetics carrying the best eyebrow products in the market which I will be repurchasing soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackAug 15, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackAug 15, 2026
Website was very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dressy bessy
Site Experience FeedbackAug 15, 2026
Quite easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackAug 15, 2026
I like it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nettie
Site Experience FeedbackAug 15, 2026
Whenever I order on benefits cosmetics I have a great experience. When I get my package everything is well packaged and no broken makeup or anything wrong whenever I order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lave
Site Experience FeedbackAug 15, 2026
I had no issue with selecting and purchasing my items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackAug 15, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aika
Site Experience FeedbackAug 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Post-Delivery FeedbackAug 15, 2026
I really liked how much availability of the product that they had on the website and it was so easy to add it to my cart and purchase it, also checking the reviews, super helpful and easy to buy!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 15, 2026
First time I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Spoon
Site Experience FeedbackAug 15, 2026
Once I logged into my account super easy. I tried to enter the promotion before logging in and was wondering why it would not work even though it was good thru tonight.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chu
Site Experience FeedbackAug 15, 2026
I love them so much, it is the only setting spray that I will swear for the rest of my life!!!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Alex
Site Experience FeedbackAug 15, 2026
It was very good. I love Benefit products, love to go into the store and have the woman help me with all of the products because there are so many to choose from.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Amanda
Site Experience FeedbackAug 15, 2026
I wish there were side by side swatches of all shades on the product pages. I went back and forth to TikTok to find swatches.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TH
Site Experience FeedbackAug 15, 2026
I wish I could see more examples of the colors in the eyeliner and gimme brow
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zennette
Site Experience FeedbackAug 15, 2026
The interaction with the website today it was perfectly at ease. I'm very happy with my overall experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10