Balmain Beauty Customer Reviews
Balmain Beauty holds a 8.9/10 overall rating and 124 verified post-delivery reviews on Bizrate.
Balmain Beauty Rating
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 91% |
 Neutral | 5% | 0% |
 Negative | 10% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 86% |
Neutral | 7% | 7% |
Negative | 5% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.7 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
Recent Reviews for Balmain Beauty
Showing 1 - 50 of 762
LoriLaz
Site Experience FeedbackSep 2, 2026
Website functioned well Liked the discovery set idea. Loved that they are giving free samples
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
kelp
Site Experience FeedbackSep 2, 2026
website worked just fine, and i was able to find exactly what i wanted. The only downside is the original item i came for is sold out :(
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rita
Site Experience FeedbackSep 1, 2026
Need more products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chaz
Site Experience FeedbackSep 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina
Site Experience FeedbackSep 1, 2026
Easy website great reviews
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sunshine
Site Experience FeedbackAug 31, 2026
It was super easy to purchase and they even adjusted the price with added promo codes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rhxoxo
Site Experience FeedbackAug 31, 2026
I had a good interaction with the website. It is very aesthetically, pleasing and easy to navigate. Has a luxurious feel to it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms.GE
Site Experience FeedbackAug 30, 2026
This is my first time making a purchase however I ce I receive the shipment I will come back and update the review.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pumpkin
Site Experience FeedbackAug 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Lucienne
Site Experience FeedbackAug 29, 2026
Balmain used to have a way of discovering which scent is right for the consumer. I liked that and it is how found my favorite scent. Today I thought about going for a second scent but I couldn't get back to shopping from the check out.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Angie
Post-Delivery FeedbackAug 28, 2026
Love the fragrance (Destin) and bought it for my daughter and cousin as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 5
Juls
Site Experience FeedbackAug 23, 2026
The only thing is when using the Safari browser on an iphone, it does not let you see the checkout button, so I used Firefox for my browser to checkout and it worked well there. Other than that, everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
XCC
Site Experience FeedbackAug 20, 2026
easy to navigate and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackAug 20, 2026
I love Balmain scents and mostly the attention given to me the customer. I feel like royalty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoe
Post-Delivery FeedbackAug 20, 2026
Exquisito producto, lo recomiendo 100%
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Perfumed
Site Experience FeedbackAug 19, 2026
I wanted to redeem my discovery set discount. The perfume I wanted was shown under the Les Eternels collection, but as it was not in the discovery set, did not give a discount. The description under the discovery set should be changed to say that it is only valid for fragrances within the discovery set, not Les Eternels collection.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
NONE
Site Experience FeedbackAug 19, 2026
GOOD
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chelle
Site Experience FeedbackAug 18, 2026
It was good, I only feel like the categories that they have the products in are not the most streamlined, I wish I could select the individual fragrance and then see the products available for that one
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bea Durham
Site Experience FeedbackAug 15, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carla
Site Experience FeedbackAug 15, 2026
Products are wonderful - and beautifully packaged! This site has lovely photos and informative descriptions, too. LOVE BALMAIN - especially "IVOIRE"!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackAug 14, 2026
Website works well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
My order was cancelled by the company
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Aw
Site Experience FeedbackAug 12, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DD
Site Experience FeedbackAug 12, 2026
I was disappointed that your new products were not made available as samples to try out along with what you currently have.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Amanda
Site Experience FeedbackAug 12, 2026
Loved the fact that you have overnight shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DiAh
Site Experience FeedbackAug 12, 2026
/A
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
lu
Site Experience FeedbackAug 11, 2026
perfect! no issues at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Azadeh
Site Experience FeedbackAug 10, 2026
Great smell and good customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Victoria Boruta
Site Experience FeedbackAug 10, 2026
The website was easy to navigate and visually appealing. I was able to find what I was looking for quickly, and the overall shopping experience was smooth and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mesa
Site Experience FeedbackAug 10, 2026
Overall experience was good. Checkout was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Had hard time finding which item came with the promotion. As it is I thought I would be getting two items since spent $155.00 according to their statement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
K dollars
Site Experience FeedbackAug 8, 2026
Very well!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
China Doll
Site Experience FeedbackAug 8, 2026
No problems smooth process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mamascho
Site Experience FeedbackAug 7, 2026
All was great. I have been wanting to try some of your perfumes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kandy Lee
Site Experience FeedbackAug 7, 2026
very easy to complete an order and look at products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mack
Site Experience FeedbackAug 6, 2026
Very easy to navigate site. Found what I was looking for. Descriptions were clear.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mouse
Post-Delivery FeedbackAug 6, 2026
Perfume is absolutely delicious. Destin stops me dead in my tracks. I am frustrated that I was unable to find other perfumes to smell in any large department stores. I live in Chicagoland. All the Beauty experts would look at me cross-eyed when I would ask about Balmain products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 5, 2026
Website is very slow
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Goodpickle69
Site Experience FeedbackAug 5, 2026
Best smelling parfum hands down.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MsPamR
Site Experience FeedbackAug 4, 2026
This is my first purchase from this brand and it was very easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tommy
Site Experience FeedbackAug 4, 2026
The website for Balmain Beauty was well designed and easy to navigate. I will be purchasing from here again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BabyGiirl
Site Experience FeedbackAug 3, 2026
You got me again I love all the fragrances. Thank You For Allowing Me To Smell Fabulous I Get Plenty Compliments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Connec4
Site Experience FeedbackAug 2, 2026
User-friendly and easy to navigate throughout the website. The product description is a plus and helpful when making a selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoe
Site Experience FeedbackAug 2, 2026
Dan toda la información que necesites acerca de los productos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 1, 2026
Yes tell all my friends. Wonderful perfume
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Justine
Site Experience FeedbackJul 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kriszta
Site Experience FeedbackJul 29, 2026
Good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
AhnaEss
Site Experience FeedbackJul 26, 2026
Easy Purchase: The checkout steps were fast and clear.Payment Choices: Adding more ways to pay would help customers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10