Baby Jogger Reviews | Verified Customer Reviews at Bizrate Surveys
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Baby Jogger Reviews - 645 Reviews - 9.5/10

Jan 9, 2025
Baby Jogger has focused on innovations that enable you to bring your child along for the ride, prioritizing modern baby gear designs that are agile, reliable, and smart. They back each high-performance stroller with a lifetime frame warranty because they know you need gear that can keep up with your active life. Baby Jogger supports parents and kids living life to the fullest, cultivating curiosity, taking on new adventures and rounding the corner to their dreams. They create baby gear to feed every passion and lifestyle-travel strollers or off-road stroller adventures, lightweight car seats, and space saver high chairs to simplify city living.

Baby Jogger Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.0 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%76%

Neutral

14%16%

Negative

6%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Baby Jogger

Showing 1 - 20 of 645

Steph

Site Experience Feedback

Jan 05, 2025

Easy to navigate and finds the parts I needed for my city mini GT. Always easy to order from.

Julie

Site Experience Feedback

Jan 04, 2025

Simple to use. I was looking for a replacemt tires on my city 2 double stroller but i was only able to find the front right one.

Online Shopper

Site Experience Feedback

Jan 02, 2025

Everything was great.

Online Shopper

Site Experience Feedback

Dec 30, 2024

.

Nae

Site Experience Feedback

Dec 29, 2024

The pictures didn’t show for the product I wanted so I’m hoping it’s the correct item. The checkout process moves too fast!

Chupus

Site Experience Feedback

Dec 29, 2024

The web experience was fine.

Blub

Site Experience Feedback

Dec 28, 2024

very well organized

Terrie

Site Experience Feedback

Dec 27, 2024

All Good

Kay Kay

Post-Delivery Feedback

Dec 22, 2024

It is heavy but durable. Overall would recommend

NDV

Site Experience Feedback

Dec 22, 2024

Website works well. Lots of missing pictures and products for previous generations

GreenHippieBus

Site Experience Feedback

Dec 21, 2024

Images of the product I purchased did not display. I am relying on the reviews that I have purchased the correct item.

MarcH87

Site Experience Feedback

Dec 20, 2024

Straight forward, and easy to navigate. Their services is well constructed.

Online Shopper

Site Experience Feedback

Dec 06, 2024

Difficult finding replacement parts

none

Site Experience Feedback

Nov 30, 2024

It's a gift for my granddaughter and I'm happy about your website. Thank you.

Boy mom

Site Experience Feedback

Dec 18, 2024

I am just happy the product was in stock to purchase. It has not been in stock for a year. I’m a little skeptical if I’ll receive the product based on some reviews for the product.

Range Rover-4

Site Experience Feedback

Dec 18, 2024

Website was very easy to navigate and I found what I was looking for quickly!

Shump

Site Experience Feedback

Dec 17, 2024

Link was sent to me by my daughter

Samdhy

Site Experience Feedback

Nov 30, 2024

Easy to understand. Better prices than amazon.


Post-Delivery Feedback

Dec 17, 2024

My order did not arrive with the car seat base and car seat which I thought it wasn’t included as I purchase the travel System baby Jogger GT 2. I only received the stroller. This is my very first time purchased and from baby Jogger.

mama to Sahara

Site Experience Feedback

Dec 01, 2024

it was very easy to understand and looking forward to have my baby in this convertible car seat


Post-Delivery Feedback

Dec 17, 2024

We loved the convertible seat for our baby, it is so easy to strap her in, without fighting her and the texture of the seat is luxurious and it seems comfortable for her

HappyRunner

Post-Delivery Feedback

Dec 16, 2024

Purchase was easy, cost was great. The delivery date was askew but I understand why, overestimate to avoid any delays that could then disappoint when not met. Overall, amazing product. Kids love it.