Avon - Official Store Customer Reviews
Avon - Official Store holds a 9.4/10 overall rating and 10,118 verified post-delivery reviews on Bizrate.
Avon - Official Store Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 8% | 9% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 73% |
Neutral | 16% | 17% |
Negative | 9% | 11% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Avon - Official Store
Showing 1 - 50 of 34,199
Online Shopper
Site Experience FeedbackAug 3, 2026
All went well - Continuing customer due to the products and ease of ordering and delivery - Thank you so much!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katheryn
Site Experience FeedbackAug 3, 2026
Sandra was very helpful her customer service was excellent and she said that she would be my Avon ambassador Sandra is a great person to have working for your company thank you for your time Katheryn
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MzKizzie
Site Experience FeedbackAug 3, 2026
It was all very easy with and good amount of options. Having the shipping options is prefect when family visits and you need to restock before they arrive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Under
Site Experience FeedbackAug 3, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
I am unhappy that I have to pay for shipping
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
From Avon - Official Store
Thank you for sharing your feedback. We understand that shipping costs are an important part of the overall shopping experience and are sorry they left you feeling disappointed. We appreciate you taking the time to let us know, an...
Read full response »Lori
Site Experience FeedbackAug 3, 2026
I've not been able to contact in person with any of your people in my city, which I tried to do so that I could request samples of all the mens colognes for my husband to be included. He doesn't want me to just buy without him in what they smell like on him. Can they please be included in my order?
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Jen
Site Experience FeedbackAug 3, 2026
It was slow and glitchy
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
From Avon - Official Store
Thank you for letting us know about your experience. We're sorry the website was slow and glitchy during your visit, as we know that can make shopping frustrating. Your feedback is appreciated and helps us continue improving the A...
Read full response »Online Shopper
Post-Delivery FeedbackAug 3, 2026
I really like Moisture Therapy hand cream, but you never seem to have it in travel sizes.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 7
LeeLee
Site Experience FeedbackAug 3, 2026
The website was easy to use, find what I wanted and easy to process and checkout the order online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaley
Post-Delivery FeedbackAug 3, 2026
I love shopping with Avon to support my Avon lady, Jane Keroson. She’s so kind and recommends the best items to try!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 3, 2026
I would tell a good friend about Avon because I was able to find and purchase all the items I needed. My order arrived on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Katydid
Post-Delivery FeedbackAug 3, 2026
Order never received, but money taken from cc...the website will not let me comment...
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
SuzyQ
Post-Delivery FeedbackAug 3, 2026
I was so excited to order sweet honesty as I used this product back in the 70s and 80s as a teenager and was wanting to give it to my granddaughter, but the smell is horrible. I don’t know if the formula is changed or what but it smells nothing like it did previously so I ended up just throwing it away. The rest of the products in my order were fine.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Beth
Site Experience FeedbackAug 3, 2026
Sizes were in too small of print, I didn’t know about the larger bottle until I put the smaller bottle in my cart and the larger bottle was recommended
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Avon - Official Store
Thank you for sharing your experience. We're glad the product recommendation helped you discover the larger size, but we understand how difficult it can be when size information isn't easy to see. We appreciate your feedback and w...
Read full response »Online Shopper
Site Experience FeedbackAug 3, 2026
I had to go to other sites online to determine which Avon skin care products would be best for my mature skin as I was looking for products that would help with firming facial skin that is starting to sag. Platinum line was recommended so that’s what I ordered. I had a very hard time with checkout, I could not submit my order. I opened the chat box and sorry to say, that was not helpful at all. I finally figured out you needed me to add my crv code to my credit card information even though you already had that information from a previous order I placed a few months ago. Once I added that, I was able to submit my order. I was so frustrated, I almost signed off the Avon site without ordering and was going to order product through Amazon Prime.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 3
From Avon - Official Store
Thank you for taking the time to share such detailed feedback. We're glad you were able to find a skincare collection that met your needs, but we're sorry the checkout process was so frustrating and that the chat support didn't pr...
Read full response »Southern lady
Site Experience FeedbackAug 3, 2026
Easy to scroll through items and select what you want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GG
Post-Delivery FeedbackAug 3, 2026
The lotion i ordered is excellent for the skin. I am concerned that they send the product with the pump on the lotion. Some did spill into the box during movement
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
It was a nice and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mema
Site Experience FeedbackAug 3, 2026
My card kept having troubles and I don't know why
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 3, 2026
Bertha Vargas is my rep she is wonderful always knows my concerns and cares for me letting me know the best prices. and products I'm looking for she is an asset to AVON!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
I was very pleased with all my jewelry and sweet honesty perfume. The jewelry looks and feels very like good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 3, 2026
I’ve been using Avon since 1979 then 1992 I was a Avon representative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Kept giving me errors have been trying to purchase since last Friday
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
From Avon - Official Store
We're sorry to hear you experienced repeated errors while trying to place your order and appreciate your persistence over the past several days. If you're still having trouble, please reach out to us on Avon.com under "Support > C...
Read full response »Kathy
Site Experience FeedbackAug 3, 2026
Found everything I was looking for with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AV
Post-Delivery FeedbackAug 3, 2026
The product was great. Only thing that would make it better is text messaging or emailing about shipping status.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Becky
Site Experience FeedbackAug 3, 2026
Love the product and mybavon lady. But I feel you could ship in a smaller box or envelope and not charge $8.00 for 4 pencils
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
We're delighted to hear you love both the product and your Avon Ambassador! We also appreciate your feedback regarding the packaging and shipping cost, and we understand why that was disappointing for a smaller order. Thank you fo...
Read full response »Ranterbow
Site Experience FeedbackAug 3, 2026
It was very easy to find enough products to save on shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AliMD
Post-Delivery FeedbackAug 3, 2026
Easy to order from Avon. The website is user friendly with a nice layout. You can see the prices clearly. There were two items I really wanted but Avon was out of stock on. They put me on notice for when those items may be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JMH
Site Experience FeedbackAug 3, 2026
Very good experience! Easy ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nurtura order
Site Experience FeedbackAug 3, 2026
Took forever to finalize with credit card on file Not sure why
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Bizzy
Site Experience FeedbackAug 3, 2026
i left my order sitting in bag and was called away, when i came back it had disappeared. I think $60 is a lot to spend to get free shipping. Also, don't understand why can't ship to a P. O. Box.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Blondie
Post-Delivery FeedbackAug 3, 2026
I have been buying Avon since the late 1950's. My Mother was an Avon rep for many' many years & as you can see I am still buying it, people keep telling me they can't believe I am 80 years old. I keep telling them it's because I use Avon Anew day & night cream! There is still one thing I wish you still sold though. However, I will continue to use the Anew.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bees4evr
Site Experience FeedbackAug 3, 2026
Overall very enjoyable, nice experience, but a bit on the lengthy side
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackAug 3, 2026
Site would freeze and glitch. I had to re-enter info 4 times. I was about to give up and call directly. I will look for local person instead of online.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
YGG
Site Experience FeedbackAug 3, 2026
No discount was given for providing my phone and email information.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
barefoot eagle
Site Experience FeedbackAug 3, 2026
had trouble but succeed
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 3, 2026
I have always loved Avon products & especially the Skin So Soft line! My sisters & I have used Avon for many years! Always a pleasure to see all of your products online as well! So of course, I have recommended your great company to others as well over the years! The quality of your items have always met my expectations also. Thank You for your continued business to supply customers with a variety of terrific products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
I’m happy with my product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kathy
Site Experience FeedbackAug 3, 2026
I have been buying Avon for over 57 years from an Avon representative who came directly to the house. At one point point I was an Avon representative who sold Avon door to door many years ago for a short time
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SRMB-CT
Post-Delivery FeedbackAug 3, 2026
I made this purchase (Skin So Soft original bath oil) as it is the most recommended insect repellent for Noseeums on Sanibel Island FL. I plan on providing it for use by rental guests in my condominium. Pricing direct from Avon was quite a bit less than on Amazon, and I was pleased I didn’t have to interact with local representation and follow-up marketing. My delivery arrived in just a few days, packed reasonably well (could have used more box-filler). I’m happy I looked into buying direct from Avon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jenness
Post-Delivery FeedbackAug 3, 2026
I love these products, they are wonderful on the skin. Also, my Avon lady (Ambassador) Adrianne Curry is wonderful, I asked a question and she was able to give me good advice quickly and succinctly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 3, 2026
No description of the products such as size etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristi
Post-Delivery FeedbackAug 3, 2026
The experience is really simple - find what you need and put it in the cart. Delivery was faster than I anticipated and my purchases were in perfect condition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Diana
Site Experience FeedbackAug 3, 2026
I was not happy with the checkout. I tried 2 different cards (Visa) and PayPal, and it would accept them. I finally had to go the the chat to get satisfaction and get my order submitted.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Mississippu Legacy
Post-Delivery FeedbackAug 3, 2026
I never have a problem with my orders from Avon and I find that their products last a long time and work really well especially the bath produca
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Mr Tweed
Site Experience FeedbackAug 3, 2026
The few woman I date really like the Black Suede products smell. I figure the better you smell the less you will spend on dinner.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haiku Gal
Post-Delivery FeedbackAug 3, 2026
I am very pleased with my recent Avon online ordering experience. I received my products in a very timely manner. My only complaint would be that they would use smaller packaging to send the items in. I feel a much smaller box could have been used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Debo
Site Experience FeedbackAug 3, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
the buy one get one for $.99 kept changing on what different fragrances I ordered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Re
Site Experience FeedbackAug 3, 2026
The experience ordering was very easy and quick. I have no complaints.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9