Avon - Official Store Customer Reviews
Avon - Official Store holds a 9.4/10 overall rating and 10,067 verified post-delivery reviews on Bizrate.
Avon - Official Store Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 8% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 74% | 73% |
Neutral | 15% | 17% |
Negative | 10% | 11% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Avon - Official Store
Showing 1 - 50 of 33,684
Lety
Site Experience FeedbackNov 8, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
very Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackNov 8, 2026
Products received damaged and/destroyed. customer service less than pleasant and not helpful. No response yet and so far damaged/destroyed items not yet replaced. Have purchased from Avon for more than 50 years and this time very disappointed!
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: 1
Jbonta
Site Experience FeedbackNov 8, 2026
When I try to order some products they’re no longer available but it’s continuously advertised in different campaigns.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Loriel
Site Experience FeedbackNov 8, 2026
I had to exit out of Avon.com all together and start again twice before the order would take.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
LBI SIOUX
Site Experience FeedbackNov 8, 2026
Found it quite hard to find items such as Dew Kiss Lip Balm, Roses Roses Perfume & Hair Detangler spray.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 8, 2026
Can't wait for my merchandise to come in & good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lincent
Site Experience FeedbackNov 8, 2026
Very satisfied with this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
initially got errors (card and system) and had to try several times.
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Kitty
Site Experience FeedbackNov 8, 2026
I found what I was looking for and easily purchased it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Post-Delivery FeedbackNov 8, 2026
Products shown in catalog were the same quality as in person. Was sorry that a few other items that I wanted were already sold out.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
SilverQween88
Site Experience FeedbackNov 8, 2026
I have shopped with Avon for decades. The jewelry looks like items I bought 20 years ago. Avon offers classics for all ages!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Carol
Site Experience FeedbackNov 8, 2026
It was very hard to locate some of the items I wished to purchase. Did checkout experience was a nightmare. I was also entitled to a special deal but I finally gave up trying to get it.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
RobynG
Site Experience FeedbackNov 8, 2026
Sadened to see ine product is no longer available
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Elizabeth
Site Experience FeedbackNov 8, 2026
The experience was very good. I was able to locate what I wanted and complete the purchase in a timely manner. I was pleased with the sales/discounts. Looking forward to receiving the items and sharing.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pam
Site Experience FeedbackNov 8, 2026
It was fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
mcp
Post-Delivery FeedbackNov 8, 2026
Anew is a product I have purchased many times over the years. I recommend them all the time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 8, 2026
I really really enjoyed shopping this way. i ordered thru Adrianne Currys extension of the site since I dont know anyone locally to buy from. I recieved all items in a timely manner and will keep purchased items great service ty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 8, 2026
Both liter bottles of body lotion has leaked all over all my items. Would thing avon could ship there products better, it's not like they are newbies in this shipping business
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 8, 2026
I ordered Honeysuckle that I remembered from years ago. The modern Avon version has nothing to do with the original version. Originally, Honeysuckle smelled of the flower and was somewhat sweet. Now, it has only a faint, non-flowery scent. I know that I'm older and that you may think that I have lost my sense of smiell but I have retained my excellent sense of smell. So I am deeply disappointed. It's very disappointing that Avon along with major fragrance houses have discontinued producing the grand fragrances and have moved to created extremely light scents that are mostly chemical smelling and fade almost immediately because they are mostly alcohol based. Avon isn't the only company producing "colognes this way. On the other hand, ordering and delivery were very good.
- Overall Rating: 10
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 8, 2026
It took three days in order to get this order completed on the website. Glitches each day. Today was the first day it all went smoothly.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Dottie
Post-Delivery FeedbackNov 8, 2026
I was looking for Christmas gifts. Started looking at clearance. Saw shoes marked down. I remembered one of my daughters mentioned they could use some new shoes. I found two pairs which I'm sure she will like and I liked the price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Avon Shopper
Site Experience FeedbackNov 8, 2026
I knew what I wanted, found it easily and placed an order. Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Mimi
Site Experience FeedbackNov 8, 2026
My experience was good. No complaints. And I love your items I get.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Very slow and freezes up
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackNov 8, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
George
Post-Delivery FeedbackNov 8, 2026
Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kat
Site Experience FeedbackNov 8, 2026
Very slow had to refresh multiple times to get it to finally check me out. But great sale prices!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bamfan
Site Experience FeedbackNov 8, 2026
No Problems - site attractive and easy to use - received order confirmation quickly- helpful product information
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Patti
Site Experience FeedbackNov 8, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Had some issues at first with checkout. Was going to forget about it but tried again.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Linda C
Site Experience FeedbackNov 8, 2026
slow took me 4 days with the website
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 8, 2026
The website is very difficult to use. It is slow and freezes a lot. And the check out process is confusing.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackNov 8, 2026
i
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 8, 2026
Easy to shop but expensive shipping and tax
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAX
Site Experience FeedbackNov 8, 2026
THE SHOPPING WAS FINE EXCEPT I COULD NOT FIND ONE PRODUCT THAT I WANTED
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauren
Site Experience FeedbackNov 8, 2026
I miss having a human representative in my neighborhood. How can I get one? Also, I miss the screw-on lids for the hand lotions. I miss the little hand lotion sizes.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Grace
Site Experience FeedbackNov 8, 2026
To many steps required to complete purchase. I was not able to apply the 15% discount for new purchasers at the time of checkout. This was a motivation for this particular purchase. Disappointed There are some concerns with the specification of the survey questions; not clear on the importance of so much personal information which creates concerns; these questions suggest that the data may be shared well beyond this site and myriad third parties will benefit and be compensated.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
E Mbah
Site Experience FeedbackNov 8, 2026
My experience was good I enjoy shopping online with Avon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Always top qualify products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Randy
Post-Delivery FeedbackNov 8, 2026
Yes, I have told several friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Hooked
Site Experience FeedbackNov 8, 2026
fast and easy with reasonable shipping fees
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richey
Site Experience FeedbackNov 8, 2026
I love using the AVON official store website. Use to an AVON store here getting the products we're easy. The store closed so the products my family loves was more of a challenge. Went through a couple of other websites and got unofficial products. When I found AVON official website I was ecstatic was able to get all my family favorite products and more with great ease. The website had excellent descriptions ans easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 8, 2026
The Anew set I wanted wasn't available so I purchased a different set. I will be trying something new in this set. I also bought a set of the shampoo and conditioner that I like. I did want to get a concealer but Avon must no longer sell the one I got before. My items did arrive quickly and they were well packaged. I would recommend these Avon products to others.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
GG
Site Experience FeedbackNov 8, 2026
I love the website for a user-friendly
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackNov 8, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 8, 2026
Product ok, UPS not. They delivered to my neighbor and I have my address on my house and mailbox.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Debbedabbadoo
Post-Delivery FeedbackNov 8, 2026
Website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chris
Post-Delivery FeedbackNov 8, 2026
Order arrived much more quickly than I thought it would. Everything I ordered looks very nice and 90% of what I ordered are gifts for Christmas. I absolutely love the black suede deodorant. And the skin so soft pure nature conditioner is hands down the BEST conditioner I e ever used. I'll be placing another order this week. My ONLY complaint is that there isn't a way to stay logged into the website and there's no app. I keep having to sign back in when I get out of the website to do something else on my phone and then I have to log in again. Otherwise everything is perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Max
Site Experience FeedbackNov 8, 2026
overall good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10