Avon - Official Store Customer Reviews
Avon - Official Store holds a 9.4/10 overall rating and 10,035 verified post-delivery reviews on Bizrate.
Avon - Official Store Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 8% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.2 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 74% | 73% |
Neutral | 15% | 17% |
Negative | 10% | 10% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Avon - Official Store
Showing 1 - 50 of 33,634
BELLA
Site Experience FeedbackNov 12, 2026
I hate not having a paper brochure, where I can stop and go, and decide on it. Online you have to jump all over the place and can't find what you were just looking at.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
'FREE SHIPPING' is conditional. Those conditions for $50.00 required purchase are NOT DISCLOSED to consumers at the onset of the AD.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
SevenThirty
Site Experience FeedbackNov 12, 2026
Today’s experience was good. I just wish that they didn’t charge so much for shipping and handling. If I’m gonna pay eight dollars I should get it the next day.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jackie L.
Site Experience FeedbackNov 12, 2026
I always enjoy shopping with Linda Phelan. This past month or so the website has been almost to much aggravation to even deal with. It hangs constantly and you cant get to the next page. Also a big problem is all the sold out items. I came to the website the day after I got the new book and there were already many items sold out. I rushed to the site because I have learned that if I like something I have to try to go get it before it sells out which is almost impossible as well. What gives? How many times do you think someone will keep trying to come back here instead of just moving on where the websites move in a timely fashion and they actually have the items they are advertising? I came back because I personally like my Avon rep, if not for that forget it. Happy Holidays!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Janis
Site Experience FeedbackNov 12, 2026
Very hard to order. Tried to do order over desktop, could not, kept dropping. Ended up ordering over cell phone. Could not update my phone number either either system
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Blinkie
Site Experience FeedbackNov 12, 2026
It was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
flautist
Site Experience FeedbackNov 12, 2026
Disappointed that I get an item I like and it is discontinued the next time.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
I struggled getting started because I didn't know to select "shop" at the top.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sissy
Site Experience FeedbackNov 12, 2026
I was looking for bremmđ
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 12, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Ordered skin care and mascara I have put off ordering because it is a need not a must and money is super tight. That's why I was happy to save per item but shipping charge was a bummer 😔
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frazel
Site Experience FeedbackNov 12, 2026
I could not find how many ounces the bottle is. The checkout screen kept freezing up just when I would get near end. Spent over 40 minutes stuck the first time. Aggravating. Good thing I had the time. If it hadn't been for me wanting the original soft musk, I would never have kept trying. I have waited and waited for this perfume to come back. I wore it for 30 years everyday. Didn't feel myself without it. I got sick of trying to find a smell, and googled to see if by Miracle, it was on the market again, and to my utter surprise it was available. I pray to God it is the same sweet smell that made me feel so pretty. I was complimented almost daily, even in the grocery store. It was a very big loss. Please do not stop making it again! Thx!
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
SherryJean
Site Experience FeedbackNov 12, 2026
I wish you had a box that could take you to whatever you are specifically looking for. Do you still have the talcs in the round shake out canister?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Goalie mom
Site Experience FeedbackNov 12, 2026
Fairly easy website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
First Things First
Site Experience FeedbackNov 12, 2026
I love Avon products and have been using them for 30+ years. Whenever I can find someone to order from, I stay stocked up for as long as possible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SOS2026
Site Experience FeedbackNov 12, 2026
Couldn’t find clearance section Without free shipping code, shipping fees are too expensive. Long time user of Skin So Soft
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lanie San Diego, CA
Site Experience FeedbackNov 12, 2026
My experience was good. One item was no longer available but you redirected me to similar items. I liked that.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Aida
Site Experience FeedbackNov 12, 2026
I was looking for fmg setting spray you have none
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Kitsmom
Site Experience FeedbackNov 12, 2026
It was easy to order online. However, two items I originally wanted were no longer available so that was disappointing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Post-Delivery FeedbackNov 12, 2026
I placed the order using a code for 20% off and free shipping. After placing the order I realized I had been charged $8 for shipping. I called and the representative was not able to adjust for the shipping charge. He indicated I would have needed to call before I placed the order for him to be able to make the adjustment. It is extremely frustrating to receive an email offer for free shipping, and then to not be able to apply the offer. I am frustrated about an offer for free shipping that was not honored by Avon.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
Arlie
Site Experience FeedbackNov 12, 2026
easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annabelle
Site Experience FeedbackNov 12, 2026
I had trouble loading my discount also wondered why to complete my purchase I received two different incentives, one for 10percent and another for 15percent. I didn't like that. It also took me 3 tries to get the info from my credit card to go through Never had that problem before on this site with my card. That made me feel a little leary
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackNov 12, 2026
I was happy with my purchase at Avon - Official Store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
momt18294
Site Experience FeedbackNov 12, 2026
i am always highly satisfied with the website and my avon representative she is extremely helpful always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robeana
Site Experience FeedbackNov 12, 2026
Awesome experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Easy and quick process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cletus
Site Experience FeedbackNov 12, 2026
Great product, easy to order online and ship to my home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
good experiance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sly
Site Experience FeedbackNov 12, 2026
I had my code for free shipping and then it removed. Had to relook for the code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
We apologize for the inconvenience and frustration caused by the free shipping code being removed. Thank you for bringing this to our attention. We appreciate your feedback!
SUE
Site Experience FeedbackNov 12, 2026
HOPE TO GET THIS QUICK AND i WILL USE YOUR BUSINESS AGAIN
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Menia
Post-Delivery FeedbackNov 12, 2026
My experience was pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rosemary
Site Experience FeedbackNov 12, 2026
Good experience. They are her favorite products so she will love! Got a discount too!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackNov 12, 2026
Ordered cologne
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 12, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JD
Site Experience FeedbackNov 12, 2026
I'm glad I saw your facebook advertisement .............
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baldy
Post-Delivery FeedbackNov 12, 2026
Very disappointed with the order. Not very big.I don't think it could get any smaller
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
The website is somewhat cumbersome, however my frustration came when my AAA credit card wouldn't go through. I should have received a 15% discount when I first got on i spun a wheel. I couldn't figure out if it was applied.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
From Avon - Official Store
We apologize for the difficulties you experienced navigating the website and completing your purchase. Please reach out to us on Avon.com under "Support>Contact Us" for any discrepancies on your i Thank you for sharing your feedba...
Read full response »Happy
Site Experience FeedbackNov 12, 2026
great service and price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackNov 12, 2026
Hard to get a site to order
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Avon - Official Store
We apologize for the difficulty you experienced accessing the website and placing your order. We appreciate your feedback and will share it with the appropriate team.
Online Shopper
Site Experience FeedbackNov 12, 2026
I thought the brochure was a little hard to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Avon - Official Store
We apologize that you found the brochure difficult to navigate. Thank you for bringing this to our attention. We appreciate your feedback and will share it with the appropriate team.
Miss Dee.
Post-Delivery FeedbackNov 12, 2026
As always my order was perfect, delivered on time no damage. Also may I suggest bringing back Haiku Sunset, that would be perfect with also having Haiku Sunrise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Shan
Site Experience FeedbackNov 12, 2026
My experience was pleasant.
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: 10
Great Fragrances
Post-Delivery FeedbackNov 12, 2026
I enjoyed trying these perfume products. They are great quality and nostalgic for me. I also enjoy the ease of purchasing online. I would like to buy the women's version of Perceive perfume, but I didn't see it on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jo
Site Experience FeedbackNov 12, 2026
Thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sally
Site Experience FeedbackNov 12, 2026
It was very easy to find something that I was looking for, but very disappointed that the Kensington ring said it was coming back, but it has never been in stock.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Avon - Official Store
We apologize for the disappointment and understand your frustration with the Kensington ring not being available as advertised. Thank you for sharing your feedback!
Kelly
Site Experience FeedbackNov 12, 2026
I had a wonderful experince shopping online here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
experience over all was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robin
Site Experience FeedbackNov 12, 2026
I was a bit annoyed that I couldn’t create an account as the form wouldn’t forward to the final steps, but wanted to purchase the skin so soft bug lotion which I’m very pleased with this product and the pricing!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Avon - Official Store
We apologize for the trouble you experienced when trying to create an account. We're glad you were still able to enjoy your Skin So Soft Bug Guard purchase and are pleased with the product and pricing. Thank you for your feedback!
Diane
Site Experience FeedbackNov 12, 2026
I thought I had read that it was free shipping if purchases were at least $40. When I checked out it said free shipping was $60 or more. I do love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
We apologize for the confusion regarding the free shipping minimum. We appreciate you bringing this to our attention and are happy to hear you love our products. Thank you for your feedback!