Avon - Official Store Customer Reviews
Avon - Official Store holds a 9.4/10 overall rating and 10,093 verified post-delivery reviews on Bizrate.
Avon - Official Store Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 8% | 9% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 73% |
Neutral | 16% | 17% |
Negative | 9% | 11% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Avon - Official Store
Showing 1 - 50 of 34,166
Online Shopper
Site Experience FeedbackAug 5, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris L
Site Experience FeedbackAug 5, 2026
I don’t appreciate the fact that if I get interrupted, when I go back your system deletes everything I had in my cart and I have to start all over again.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
The Lady
Site Experience FeedbackAug 5, 2026
A product that I used all my life from Avon is not available. Mark powder buff. There are no compact powders available.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Annabelle
Post-Delivery FeedbackAug 5, 2026
It was a good experience and I will continue to order from my rep’s online store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
mar
Post-Delivery FeedbackAug 5, 2026
My order was processed so fast. It was just what I wanted. I really like avon products. I would recommend the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Bunnie
Site Experience FeedbackAug 5, 2026
A pleasant experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lindajean323
Post-Delivery FeedbackAug 5, 2026
Love the styles and affordability that you offer. Unique designs.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Avonfan4decades
Post-Delivery FeedbackAug 5, 2026
I've been buying this exact product for many years, and appreciate that it is still available, unlike many other companies these days who discontinue EVERYTHING, and sometimes rather quickly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Skit
Site Experience FeedbackAug 5, 2026
Shipping was expensive. Item was on sale though.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 5, 2026
I was unable to find oil free foundation. I was unable to find translucent powder. I only found dark powder. This is not usable with a fair skinned person. The Vixen Eyeshadow arrived covered in silver glitter broken eyeshadow. I didn't know it had silver glitter eyeshadow or I wouldn't have purchased it.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Ria
Site Experience FeedbackAug 5, 2026
Easy to use and found my items.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cindy
Post-Delivery FeedbackAug 5, 2026
I did not like the chat feature Avon has, it only answers certain questions and was very frustrating!!! Once I called and talked with a live agent they were very helpful!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chell
Site Experience FeedbackAug 5, 2026
My clients like to look through the brochures but i have a hard time when trying to order them
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
None
Site Experience FeedbackAug 5, 2026
Had a bad time with order had issues with my card..
- Overall Rating: 1
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Renee'
Site Experience FeedbackAug 5, 2026
As shown in survey, dissatisfied with shipping charges by required purchase amount of $60 to obtain free shipping. Feel this required amount should be less. Also, disappointed that you no longer have the Match Invisible Finishing Powder nor the Cashmere Foundation (pump version). I was just beginning to use these and really liked them. Hopefully you'll consider bringing them back.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rena
Post-Delivery FeedbackAug 5, 2026
It was nice buying online instead of finding someone who sells it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 6
Honey
Site Experience FeedbackAug 5, 2026
website kept freezing up, other than that I am happy!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Joni
Site Experience FeedbackAug 5, 2026
I Love the Platinum night cream
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackAug 5, 2026
I love AVON. Been using the products over 40 yrs. I am saddened because I did not get my 15% discount at checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KL
Post-Delivery FeedbackAug 5, 2026
I received everything I ordered. The delivery of the purchase was on time. The experience was very nice. I just wish you had more selection of gift sets for perfume. I enjoyed the online experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DP
Site Experience FeedbackAug 5, 2026
Easy shopping experience, great products! I've been an Avon customer for nearly 30 years with a representative who recently retired. I wanted to continue buying Avon products so I tried the online store and was very satisfied with the experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Music77
Post-Delivery FeedbackAug 5, 2026
I was very excited to see the Moisture Therapy hand lotion on sale for $2.99. I bought 6 tubes so I will be stocked up for some time.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
KatS.
Site Experience FeedbackAug 5, 2026
I didn't know about the fragrance promotion until I had checked out. I would have bought more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Connie Lynn
Post-Delivery FeedbackAug 5, 2026
I have been purchasing g from AVON for most of my life. I’m 71 yo now. I have always loved their products. My fav makeup product now is the TIRTIR MASK FIT RED CUSHION foundation. It is fantastic for a no makeup look. I have always ordered the Sensitive bath mousse regularly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
naughty1
Site Experience FeedbackAug 5, 2026
ALL GOOD!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
I was looking for Avon fragrance for a gift. !! Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda E.
Site Experience FeedbackAug 5, 2026
I found lots of perfumes that I hope will smell really good. Also a lot of great deals.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Rebecca61
Site Experience FeedbackAug 5, 2026
Quick easy transaction. Smooth website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
I had to go back severl times and change my order becasue it was not coming up correct with the buy one get one for .99 cents.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
From Avon - Official Store
We appreciate you making us aware of your experience when attempting to take advantage of our 'mix or match' buy one, get one for $.99 offer. It sounds very frustrating, and we are sorry you had to change your items several times...
Read full response »Pearlie
Site Experience FeedbackAug 5, 2026
When trying to use the chat tool no one never responded. I tried multiple times. I had a question about a product, and I did not buy it because i need a question answered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
We appreciate you making us aware of your experience when using our 'Chat' feature. It sounds very frustrating, and we are sorry you had difficulty connecting with an agent. Please be advised that our Chat Bot w/ Icon is availabl...
Read full response »Online Shopper
Post-Delivery FeedbackAug 5, 2026
It was easy to order online and my products arrived on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gramma P
Post-Delivery FeedbackAug 5, 2026
I have been using Avon products for over 50 years. I have always been happy with all my purchases. From perfume, makeup, hair products, clothing, and jewelry , I recommend it all. Great value, quality products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ginger
Site Experience FeedbackAug 5, 2026
Website is great. My Avon lady Ms Pat is wonderful. My only complain it having to spend $60 to get free shipping, seems a bit high.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deb
Post-Delivery FeedbackAug 5, 2026
I ordered 3 of my favorite items from Avon (Mascara, Glimmerstick eye liner, Skin-so-soft Bug Guard Plus Insect Repellent and sunscreen) and they arrived within a day or two. I wanted to order my favorite Anew Vitamin C Antioxidant Lip Treatment but it is showing "No Longer Available"....I hope this is just temporary...I love this lip treatment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
sickofbugs
Site Experience FeedbackAug 5, 2026
your website, no matter how many times I changed it kept changing my quantity purchsed to like 289. I do not know why. I would fix my cart and then rerturn to checkout and the cost was over $4000 and I'd have to go fix it again. It was honestly ridicuous, I ended up putting it away and trying again today. After several glitches I was able to check out.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Avon - Official Store
Oh no! This experience sounds awful! We are so sorry you had to go through this. We truly appreciate your patience and continued efforts. We are always looking for ways to improve the customer experience. Thank you for being a v...
Read full response »BlackCatLady
Post-Delivery FeedbackAug 5, 2026
I love shopping Avon with my Ambassador Maria
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BlackCatLady
Site Experience FeedbackAug 5, 2026
I love shopping Avon online with my Abassador Maria
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
I was a representative but due to a health issue I didn't sell for a long time so I was removed.
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Regina28
Site Experience FeedbackAug 5, 2026
I have always used Skin-so-soft bath oil and I finally have none left, so finding it seemed very easy with this website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kombucha
Post-Delivery FeedbackAug 5, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
cindy
Site Experience FeedbackAug 5, 2026
difficulty checking out, would not take credit card info, tried three different cards ended up paying through paypal
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
From Avon - Official Store
We are sorry to hear you had such a difficult time submitting your payment. We appreciate your loyalty to the Avon brand, and the last thing we want is to lose you as a customer. While our site features enhanced security measures...
Read full response »LaFoxie
Post-Delivery FeedbackAug 5, 2026
I was shopping for Elastine Propolis Thera Volumizing Shampoo, but it's no longer available. Also, a lot of the products I looked at were not available.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
From Avon - Official Store
So sorry! We never want to disappoint customers. You can rest assured that our focus remains on product availability! We are not neglecting this important issue, and we continually strive to bring all current products back in ...
Read full response »Online Shopper
Site Experience FeedbackAug 5, 2026
Site was easy to navigate. Summary page was detailed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Only used one of the many products ordered so far. Everything was great except how the package was packed. All the bottles were just thrown into the box and some of them leaked.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 5, 2026
always satisfied with Avon and Avon products, been a customer over 40 years, never been disappointed with products or service. Skin-so-soft and your 24hr unscented roll-on deodorant are the bomb
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Texas Mom
Site Experience FeedbackAug 5, 2026
The Avon website allows me to find what I'm looking for quickly and easily. I can also peruse the digital brochure to see the latest products and sales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cece
Site Experience FeedbackAug 5, 2026
East navigation, some great sales!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Granny
Site Experience FeedbackAug 5, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margie
Site Experience FeedbackAug 5, 2026
I enjoy shopping at Avon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10