Avon - Official Store Customer Reviews
Avon - Official Store holds a 9.4/10 overall rating and 10,055 verified post-delivery reviews on Bizrate.
Avon - Official Store Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 8% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 74% | 73% |
Neutral | 15% | 17% |
Negative | 10% | 10% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Avon - Official Store
Showing 1 - 50 of 33,653
Dixiedo
Post-Delivery FeedbackNov 9, 2026
I have collected the xmas pewter ornament since it was first offered for sale and look forward each year to the newest one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
KC
Site Experience FeedbackNov 9, 2026
Placing items in cart was easy. Check-out took several tries
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackNov 9, 2026
i had not ordered from Avon for many years. i was impressed with how easy the ordering was online. i am satisfied with my order,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
It was a good experience.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Likely satisfied!
Site Experience FeedbackNov 9, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Babci
Post-Delivery FeedbackNov 9, 2026
I would recommend Avon, however, my last order came with one bottle broken. I know I went on the website and contacted customer service with details, but never got a response, or at least that I could find. I would love it if I could get a replacement of the perfume that I order, Haiku (green). I would be happy to return the bottle with the broken pump.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 1
CLMC
Site Experience FeedbackNov 9, 2026
Did not see an area to type in a product number. My Avon representative is so good to leave me a catalog to shop from.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Kat
Site Experience FeedbackNov 9, 2026
I really felt comfortable shopping today with Avon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LK
Site Experience FeedbackNov 9, 2026
Generally I saw what I expected on the site. I'm a little disappointed I didn't see any hair care for silver hair.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Debs
Post-Delivery FeedbackNov 9, 2026
I haven't used Avon in a long time but was happy to be able to find the site. i am very happy with my products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jann
Post-Delivery FeedbackNov 9, 2026
The snowman doesn't stay expanded. The mascara was not full size, more like trial size. I liked the conditioner but it has a terrible musty odor . the necklaces were pretty but cheap quality
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
MoJo
Site Experience FeedbackNov 9, 2026
It kept saying there was a problem with my card. I called my card company. There was no problem with my credit card. I was going to call a representative in my town.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackNov 9, 2026
2 or 3 items that we ordered were not in the box. There was no receipt in the box, so we do not know if we charged for them. There was also no explanation as to why they were not included or if they will be coming later.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 7
Denise
Site Experience FeedbackNov 9, 2026
reasonable pricess purchase but required several attempts to check out. i even called my bank to see of they needed authorization.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackNov 9, 2026
I could not use the credit card I wanted because you said there were errors. Otherwise all went well
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
SILICONE GLOVE
Site Experience FeedbackNov 9, 2026
This could be so much easier. Send me a book and let me order. This website is difficult to sort thru the items you'd like to look at
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Peg
Site Experience FeedbackNov 9, 2026
My experience with the website was good except when I first tried to checkout the credit card request did not show and the one item was missing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MC I care
Site Experience FeedbackNov 9, 2026
Satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cherri
Site Experience FeedbackNov 9, 2026
Website is jumpy. Hope im not being charged twice as the page closed and wiped out my order. Don't know if it went through the first time so did it again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adel
Site Experience FeedbackNov 9, 2026
I could not get my order tom submit . I kept trying until it was submitted.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SATISFIED CUSTOMER
Site Experience FeedbackNov 9, 2026
COMPLETELY SATISFIED
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
The web sight was almost impossible. It kept telling me my credit card was not valid. I tried 10 times. I finally just canceled out thinking I couldn’t use Avon again. Then the next day I logged back in used the very same credit card and there was no problem.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 5
Sadiegirl 21
Site Experience FeedbackNov 9, 2026
It was okay
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 9, 2026
It can be a little daunting for women my age but I got through. Disappointed that my Haiku is not available so I put it on backorder but was not added to total so that I got free shipping.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alcasso
Site Experience FeedbackNov 9, 2026
Great web site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
I now always order online and have never experienced any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
My purchase was easy and the payment process was easy and I got the product timely.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jason
Site Experience FeedbackNov 9, 2026
When on chat, I links did not bring me to the page (specifically returns policy page). I also could setup account with Google, I had to manually setup account. I like that you can get free shipping, but $60 is a little high.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From Avon - Official Store
Thank you for sharing your experience. We’re sorry to hear parts of the site didn’t work as expected, including the chat link and Google sign-in option. Your feedback on navigation, account setup, and the free shipping threshold i...
Read full response »Thor
Site Experience FeedbackNov 9, 2026
Easy to order for my wife.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lurch
Post-Delivery FeedbackNov 9, 2026
Everything was delivered on time and was what i ordered and wanted. No returns at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Carla
Site Experience FeedbackNov 9, 2026
I appreciate the prices of the perfumes for women and men--my previous old favorite is now up to $150!!! I cannot pay that much. So I checked out Avon and got some I really like (and one for my husband, too) for just $21 or $25 a bottle. We both like them, too. So today I ordered two more fragrances for us both, plus the lip balm I have used for years (used to cost less than a dollar a tube back then! :) and my husband uses it, too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grannie
Site Experience FeedbackNov 9, 2026
easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 9, 2026
Website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
CAndrews
Site Experience FeedbackNov 9, 2026
Easy to access and use, helpful information about products and availability, helpful information about sales and specials
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
I did not like that when I went to my cart there wasn’t a button that said “add to order”. It kept timing out on me and then I thought I added something but didn’t so I had to exit out of the payment part and almost start over. Otherwise I’m excited to try it for the first time.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From Avon - Official Store
Thank you for your feedback. We’re sorry to hear you experienced difficulties updating your cart and encountered session timeouts during checkout. We appreciate you bringing this to our attention, as it helps us improve the Avon.c...
Read full response »Daksnana
Site Experience FeedbackNov 9, 2026
Fast and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davante
Site Experience FeedbackNov 9, 2026
A very good experience! I wish that there were more men's after shave products to choose from. There are less varieties than what I recall from several years past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
Thank you for your feedback! We’re delighted to hear you had a very good experience. We appreciate your suggestion for a wider selection of men’s aftershave products and will share your comments with our team as we continue to eva...
Read full response »mom
Site Experience FeedbackNov 9, 2026
Today,good. In the past I just gave up and went to Walmart and got others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
Thank you for your feedback! We're glad your experience was a good one this time. We're sorry to hear that your previous shopping experiences were frustrating. Your comments are appreciated and help us continue improving Avon.com....
Read full response »Eyeliner
Site Experience FeedbackNov 9, 2026
Easy to find items and add to cart and check out with no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
I WOULD ORDER MORE BUT FREIGHT IS WAY TO HIGH. I GOT 3 PENCILS AND 8.00 DOLLARS IS TOTALLY RIDCULOUS!!!!!!!!
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 6
Zola
Site Experience FeedbackNov 9, 2026
The page ran super slow and stalled so much that I had to come back a second day to finally make my purchase go through. I only buy the insect repellent because it works better than a majority of other repellents and I usually don't have issues with the site but these last couple of days, I have.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
From Avon - Official Store
Thank you for your feedback. We're sorry to hear you experienced slow loading times and technical issues while placing your order. It's great to hear that our Skin So Soft Insect Repellent continues to be a product you trust and ...
Read full response »Ana
Post-Delivery FeedbackNov 9, 2026
Website was easy to navigate and find what I wanted and prices were good. Arrived in a timely manner. Products were packed well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Maypearl
Site Experience FeedbackNov 9, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
katie
Site Experience FeedbackNov 9, 2026
I had a difficult time finding the products on your new website
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Avon - Official Store
Thank you for your feedback. We're sorry to hear you had difficulty finding products on our new website. For easier shopping, we recommend browsing by category through the Shop tab at the top of the page, exploring the Digital Bro...
Read full response »Beth
Site Experience FeedbackNov 9, 2026
Miss the variety of make-ups. ie black-brown mascara, more color options for glimmer satin lipsticks. PLEASE keep Luna available.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
From Avon - Official Store
Thank you for your feedback! We appreciate your suggestions for more makeup variety, including a black-brown mascara and additional shades in our Glimmer Satin Lipstick collection. We also understand how important Luna is to our c...
Read full response »Stacy n AZ
Site Experience FeedbackNov 9, 2026
When I was checking out, the sections didn't expand for address and payment. I had to click around to get them to show up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Avon - Official Store
Thank you for your feedback. We're sorry to hear you experienced difficulties during checkout and had trouble accessing the address and payment sections. We appreciate you bringing this to our attention, as it helps us improve the...
Read full response »Linn
Post-Delivery FeedbackNov 9, 2026
Previously purchased these products and are buying these for Christmas presents. Love the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lorie
Post-Delivery FeedbackNov 9, 2026
I love AVON products! They are timeless and work! The pricing is competitve and better than the drugstore options. Ordering online was flawless and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kate
Site Experience FeedbackNov 9, 2026
A lot of issues using the mobile site on my phone. Took hours to find what I needed, and I kept having to shut it down and log back in. Then I couldn't checkout. Kept getting error messages. I finally had to login from my laptop and finish placing the order.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
From Avon - Official Store
Thank you for your feedback. We're sorry to hear you experienced multiple issues while using the mobile site, including difficulties finding products, staying logged in, and completing checkout. We appreciate your persistence in p...
Read full response »Online Shopper
Post-Delivery FeedbackNov 9, 2026
Great products, ease of ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A