Avon - Official Store Reviews - 10,136 Post-Delivery Reviews - 9.4/10
Avon - Official Store Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 8% | 8% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 76% |
Neutral | 15% | 15% |
Negative | 9% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Avon - Official Store
Showing 1 - 50 of 34,679
Fran
Site Experience FeedbackJun 21, 2026
Website was easy to navigate and clear explanations
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Shorty
Site Experience FeedbackJun 21, 2026
The site was good had a problem creating account but was finely able to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
GiGi
Post-Delivery FeedbackJun 21, 2026
My mother was an Avon rep for many years from the time I was 13. I have used this product since that time. The product seems to be less fragrant then it used to be. I always got good compliments on it. Not so much now.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I’ve used SSS in the past as an insect repellent. Delivery was when I was told it would be.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Product ( large skin so soft oil) was delivered damaged. I did not have the time to call or return it
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Green eyed lady
Site Experience FeedbackJun 21, 2026
Going through the web site was so much easier to go through. -it’s wonderful to see the product availability in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Don’t want or need a nickname. I’m not 10 yrs old
Site Experience FeedbackJun 21, 2026
Trying to checkout was awful. Said my email was wrong. I just want to b a customer and just pick out item. Pay for it and that’s enough.
- Overall Rating: 1
- Would Shop Here Again: 7
- Likelihood To Recommend: 2
Komacat
Post-Delivery FeedbackJun 21, 2026
I just bought Avon on line and it was very easy and came quick with no damage I would recommend the Avon official store to everyone .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Bug repellent
Post-Delivery FeedbackJun 21, 2026
I got this bug spray for my husband because our friend who buys this product says it’s the best. When I did some research, it says he’s one of the best bug insect repellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Florida girl
Post-Delivery FeedbackJun 21, 2026
High quality daily moisturizer. Light scent. Great sale price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Smash
Post-Delivery FeedbackJun 21, 2026
I put in my normal order that I always order plus a new Anew serum. The serum is wonderful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Brow liners are an excellent product. They last all day and look natural.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
CoonQueen
Site Experience FeedbackJun 21, 2026
i was given 3 previous campaigns from my avon rep. i was not able to shop those campaigns for better pricing
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Connie H
Site Experience FeedbackJun 21, 2026
there was a hiccup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Apparently my order was shipped in 2 boxes. The first box arrived on time with a single eyeliner pencil in it. The next day our post office left a note saying we had a second box (containing the other 12 items) from Avon which we owed $15.80 shipping on. (Even though I ordered enough merchandise to get free shipping.) They claim the same shipping label was used before. My complaint isn’t this fluke happening. My complaint is how it is being handled. When I called in to report it, Francesca was helping me when we got disconnected. Even though my telephone number is on my account and I was asked for it again when I called in, I wasn’t called back after being disconnected. So, after waiting a bit I called back, I asked to connect with Francesca. I was told that wasn’t able to happen, so I went through the whole story again. The person checked my account and said he could see that Francesca had sent the information to a level up. I said “great, then someone will call me back to let me know.” I was informed that NO I would have to call back AGAIN to check on what decision was made on how this was going to be handled AND that I would have to wait to call back in 5 days. I wouldn’t get my product in 5 days, which would actually be an entire week later than promised, but I may get an answer. So now, I wait. There was a gift in there and the event has passed. I paid for products, you have my money, but I don’t even have an answer, let alone have what I paid for and have spent time on this only to have to spend more time on this to perhaps get an answer and still no product. So my complaint is that you have made your error, my problem. That isn’t a good way to treat a customer.
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
t
Site Experience FeedbackJun 21, 2026
was told had free shipping got charged 8$ shipping
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skin is Soft
Site Experience FeedbackJun 21, 2026
I didn't care for the new bottle of Skin so Soft. It made it hard to find. But I did find as well as a lotion. I didn't get to use my coupon...that was a major disappointment since your site was the "wheel" of discount.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Lori
Site Experience FeedbackJun 21, 2026
Everything was easy to understand and complete my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn P
Site Experience FeedbackJun 21, 2026
Looking for just one product & it was easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lin
Site Experience FeedbackJun 21, 2026
Very user friendly - no issues at all - will continue to order from Fran online - like the free shipping over $60
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Need better packaging. My body lotion was all over my other products, and my face cream was out of the box.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mimi
Site Experience FeedbackJun 21, 2026
Easy to navigate. I found everything I was looking for right away. Prices were great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Loving all of my Korean beauty and core Avon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Suzanne
Post-Delivery FeedbackJun 21, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 7
Fish
Post-Delivery FeedbackJun 21, 2026
I was thrilled to not only be able to get the products I wanted but I never expected them to arrive so soon!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Richie Rich
Site Experience FeedbackJun 21, 2026
Easy access for product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scarlett 28
Site Experience FeedbackJun 21, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Travel Needs
Site Experience FeedbackJun 21, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blessed_doll
Site Experience FeedbackJun 21, 2026
I love Avon...My go to place, all the time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
SSE
Post-Delivery FeedbackJun 21, 2026
Ordering online was an absolute nightmare. Couldn't check out as guest, kept getting those stupid verification codes sent to my email, which I had open to the website trying to order on my phone. Ended up having to use a computer at work so the stupid verification codes could be sent to my phone. Hope I don't have to use the website again for a long time. Used to be easy to order from Avon, but not these days nor the past several years.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Khenny
Site Experience FeedbackJun 21, 2026
I received a text about free shipping yesterday on items over $40 and went to apply today and it is says invalid (FF40). Very misleading and if there was a 1 day expiration that should have been communicated
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackJun 21, 2026
They had the product and got it on time!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Elena
Site Experience FeedbackJun 21, 2026
I wanted to see the lipstick colors on a model when I clicked on them, it wasn't easy to see what the color looked like. I wanted to hover my curser over the first image of the product to see the label information without opening the product page. I liked the buy one get one free on the brow pencils and eyeliners. I thought a minimum of 60.00 was a bit high for free shipping - 50.00 would be better. Other than those I thought the online website was easy to use with very nice pictures.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Post-Delivery FeedbackJun 21, 2026
I wanna start off by saying I absolutely LOVE my stuff I got. I was pleasantly surprised just how good the "Detangler" ended up working great. Will definitely be buying in the near future 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I notice when I read reviews for different items alot of people feel like AVON has changed the quality of many items. That would be so sad if true. It seems like everything in USA is no longer a good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I have been purchasing Avon Skin SS Soft since 2004 the healing and repair lotion worked best after m mastectomy surgery the bath oil also
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 21, 2026
First time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
45yrcustomer
Site Experience FeedbackJun 21, 2026
Print is very small. Shipping is rather high
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AGScarlett
Post-Delivery FeedbackJun 21, 2026
I ordered skin so soft for mother, whom have been a customer over 50 years. She stated the product did not have oil and it was not Quality like before.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
Cat lover 5
Post-Delivery FeedbackJun 21, 2026
Saw an on line ad for Skin So Soft body oil as a pest deterrent and remembered how good this product was from years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jeanie
Site Experience FeedbackJun 21, 2026
Have better sales, it's a little pricey
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I like that I was able to place my order easily and it came quickly. Older folks that love Avon would not be able to do so
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Love From Above
Site Experience FeedbackJun 21, 2026
I had a lot of difficulty trying to check out. The most important for you gave me a lot of troubles. Make the check out easier for all.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Redbud
Post-Delivery FeedbackJun 21, 2026
I was satisfied with what I ordered, but not with how it was packed. There was no packing paper in the box at all, and the box was oversized for the small item I ordered.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Bella
Site Experience FeedbackJun 21, 2026
My interaction was great on the website today.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tetu
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I love the makeup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 5
PeeJaye
Site Experience FeedbackJun 21, 2026
Never a problem ordering from Avon. I've been ordering online for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SillyC
Site Experience FeedbackJun 21, 2026
First time looking at website, would have liked to be able to zoom in closer, I was looking for face products with SPF
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10