Trailrider
Post-Delivery FeedbackSep 11, 2026
My order of Anew Platinum Day and Night Cream arrived on time, but when I opened the shipping box the night cream box was wrapped in cellophane, but the day cream box was not wrapped in cellophane. I opened the jar and it looked like about of 1/4 of it was gone and it looked like it had been used. I contacted the Avon Care Center and sent a picture of the day cream jar and stated that I weighed both jars, contents, jar and lid. The night cream weighed 6.3 oz., and the day cream weighed 6.0. I then measured in grams, and the day cream was 185grams and the night cream was 194grams. A big discrepancy! I received a reply from Candra in Avon Care Center, and she replied among other things that the day cream does not come wrapped in plastic. I assumed she knew I meant the box, not the jar. I guess never assume but seriously! She then stated that the containers are designed for extra space to allow for natural air flow and safe product expansion. That was a lot of air space in the day cream jar! She stated, as per Avon's policy, only items that are leaking or otherwise damaged/defective can be replaced. She said I could for peace of mind, return the item and place a new order. I guess that would be at my expense. I have always been very happy with my purchases from Avon, and I have a lovely representative. Unfortunately, this really has been an unpleasant experience and not sure if I will order from Avon in the future.