Aviation Oil Outlet Reviews - 573 Reviews - 9.5/10
2022
Winner
Circle of
Excellence
2 years
Aviation Oil Outlet Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.7 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 93% | 97% |
Neutral | 5% | 3% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Aviation Oil Outlet
Showing 181 - 200 of 573
Online Shopper
Site Experience Feedback
Aug 20, 2024
Website didn't give me a delivery date and time when ordering my smoke oil barrel. Would like to have that to know when to expect it. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pete
Site Experience Feedback
Aug 20, 2024
Fair price. No discount for a loyal customer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Old Guy
Post-Delivery Feedback
Aug 20, 2024
Order was shipped promptly, reasonable price, and no shipping cost.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Shane
Site Experience Feedback
Jul 29, 2024
Great service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shane
Post-Delivery Feedback
Aug 19, 2024
Great price and free shipping!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sharkey
Site Experience Feedback
Aug 18, 2024
it was easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 18, 2024
The website is easy to use and the prices are most important.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Palos Dave
Site Experience Feedback
Jul 23, 2024
The two women on the web video were informative and easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Palos Dave
Post-Delivery Feedback
Aug 18, 2024
smoke oil purchase for my new eagle aircraft with aviation graade smoke oil
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Aug 17, 2024
Very good prices and availability, plus free shipping on most of my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bushrat
Site Experience Feedback
Aug 17, 2024
Good experience. Survey 5x longer than it took to buy product and I'm not done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 16, 2024
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Huggie
Site Experience Feedback
Jul 25, 2024
Great job..easy done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Huggie
Post-Delivery Feedback
Aug 16, 2024
I needed piston oil for aircraft participating in an Airshow. I ordered the products I needed as I had done previously with the Outlet. I received a confirmation of my order and a second confirmation that ALL of my order had been shipped. I received a PARTIAL order on time, but not the entire order. Upon contacting customer service, I was told that TWO of my orders were not in stock at the time I ordered. Needless to say that in the timeframe of contractual arrangements with aircraft owners hat the event, I was met with a very serious situation. Customer service told me it was standard practice to place items on back order without notifying the customer. WHAT ?? Don’t tell me an item has shipped when it’s not even in stock. This practice of bait and switch is unconscionable…and more than a little dishonest. Customer service told me that a second shipment was sent the day I contacted them, and it would be delivered the following Monday… that’s great… that’s a day AFTER completion of my event, and if I wanted to return the product, there was a 50% te-stocking charge. So you lie to me.. make me look bad in front of my participants.. and then want to charge me to re-stock I item I won’t need for two years. Fantastic… I have done business with the Outlet in the past and was very satisfied with their service, mainly because if they didn’t have it in stock, they informed you so you could cancel that portion and find another supplier. Not anymore. I will never do business again with the Aviation Oil Outlet. I liked them because they were close and had been very accommodating in the past. I felt truly sorry for the customer service rep… she could only regurgitate the company line. So.. bottom line… fix your system to adequately reflect your capacity to fulfill orders… especially when they are time sensitive. Don’t lie to customers.. they deserve your trust when you take their money !
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Earwig
Site Experience Feedback
Aug 15, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Jul 17, 2024
Did my usual oil order. So glad to have found this site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Post-Delivery Feedback
Aug 14, 2024
Always a good price and easy transaction.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Larry
Site Experience Feedback
Aug 12, 2024
Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Aug 12, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JR
Site Experience Feedback
Aug 12, 2024
Thank you for geed service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skywagon
Site Experience Feedback
Aug 12, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Aug 12, 2024
Don’t change anything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Texas Flier
Site Experience Feedback
Aug 11, 2024
great website, easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 10, 2024
I did not get any tracking on the second shipment.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 9
- Full ratings for this review »