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Aviation Oil Outlet Reviews - 573 Reviews - 9.5/10

Dec 3, 2024
Aviation Oil Outlet is a division of the nationally recognized PSC Online Stores. They offer an innovative approach to ecommerce lubricant distribution. They offer only the best and certified aircraft oils and greases from leading manufacturers.
Circle of Excellence - Aviation Oil Outlet

2022
Winner

Circle of
Excellence

2 years

Aviation Oil Outlet Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

93%97%

Neutral

5%3%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.8 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Aviation Oil Outlet

Showing 181 - 200 of 573

Online Shopper

Site Experience Feedback

Aug 20, 2024

Website didn't give me a delivery date and time when ordering my smoke oil barrel. Would like to have that to know when to expect it. Thanks!

Pete

Site Experience Feedback

Aug 20, 2024

Fair price. No discount for a loyal customer.

Old Guy

Post-Delivery Feedback

Aug 20, 2024

Order was shipped promptly, reasonable price, and no shipping cost.

Shane

Site Experience Feedback

Jul 29, 2024

Great service!


Post-Delivery Feedback

Aug 19, 2024

Great price and free shipping!

Sharkey

Site Experience Feedback

Aug 18, 2024

it was easy

Online Shopper

Site Experience Feedback

Aug 18, 2024

The website is easy to use and the prices are most important.

Palos Dave

Site Experience Feedback

Jul 23, 2024

The two women on the web video were informative and easy to understand


Post-Delivery Feedback

Aug 18, 2024

smoke oil purchase for my new eagle aircraft with aviation graade smoke oil

Doug

Site Experience Feedback

Aug 17, 2024

Very good prices and availability, plus free shipping on most of my purchases.

Bushrat

Site Experience Feedback

Aug 17, 2024

Good experience. Survey 5x longer than it took to buy product and I'm not done.

Online Shopper

Site Experience Feedback

Aug 16, 2024

Fine

Huggie

Site Experience Feedback

Jul 25, 2024

Great job..easy done


Post-Delivery Feedback

Aug 16, 2024

I needed piston oil for aircraft participating in an Airshow. I ordered the products I needed as I had done previously with the Outlet. I received a confirmation of my order and a second confirmation that ALL of my order had been shipped. I received a PARTIAL order on time, but not the entire order. Upon contacting customer service, I was told that TWO of my orders were not in stock at the time I ordered. Needless to say that in the timeframe of contractual arrangements with aircraft owners hat the event, I was met with a very serious situation. Customer service told me it was standard practice to place items on back order without notifying the customer. WHAT ?? Don’t tell me an item has shipped when it’s not even in stock. This practice of bait and switch is unconscionable…and more than a little dishonest. Customer service told me that a second shipment was sent the day I contacted them, and it would be delivered the following Monday… that’s great… that’s a day AFTER completion of my event, and if I wanted to return the product, there was a 50% te-stocking charge. So you lie to me.. make me look bad in front of my participants.. and then want to charge me to re-stock I item I won’t need for two years. Fantastic… I have done business with the Outlet in the past and was very satisfied with their service, mainly because if they didn’t have it in stock, they informed you so you could cancel that portion and find another supplier. Not anymore. I will never do business again with the Aviation Oil Outlet. I liked them because they were close and had been very accommodating in the past. I felt truly sorry for the customer service rep… she could only regurgitate the company line. So.. bottom line… fix your system to adequately reflect your capacity to fulfill orders… especially when they are time sensitive. Don’t lie to customers.. they deserve your trust when you take their money !

Earwig

Site Experience Feedback

Aug 15, 2024

Excellent

Dan

Site Experience Feedback

Jul 17, 2024

Did my usual oil order. So glad to have found this site.


Post-Delivery Feedback

Aug 14, 2024

Always a good price and easy transaction.

Larry

Site Experience Feedback

Aug 12, 2024

Quick and easy.

John

Site Experience Feedback

Aug 12, 2024

Great

JR

Site Experience Feedback

Aug 12, 2024

Thank you for geed service

Skywagon

Site Experience Feedback

Aug 12, 2024

Quick and easy

Jim

Site Experience Feedback

Aug 12, 2024

Don’t change anything

Texas Flier

Site Experience Feedback

Aug 11, 2024

great website, easy to navigate

Online Shopper

Post-Delivery Feedback

Aug 10, 2024

I did not get any tracking on the second shipment.