Aveda Customer Reviews
Aveda holds a 9.3/10 overall rating and 289 verified post-delivery reviews on Bizrate.
Aveda Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 90% |
 Neutral | 7% | 10% |
 Negative | 7% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 75% |
Neutral | 14% | 18% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 2,373
Me
Site Experience FeedbackOct 16, 2026
Site facile à naviguer. Je suis cependant très déçue de la modification de certains produits dont la qualité s'est grandement dégradée.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 15, 2026
Easy to use..
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Laura
Site Experience FeedbackOct 15, 2026
Everything was easy and convenient. I quite enjoy the products and know what I want.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 15, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 15, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HAR
Site Experience FeedbackOct 15, 2026
Overall was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
VinylCat
Site Experience FeedbackOct 15, 2026
I had trouble linking my aveda rewards to my account, but called customer service and they helped.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chris
Site Experience FeedbackOct 15, 2026
Actually, the website experience went well. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AMP_71
Site Experience FeedbackOct 15, 2026
Aveda website is easily navigable. I appreciate how I can find my previous orders easily and re-order products by selecting them there.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 15, 2026
I was going to order my usual Shampure shampoo and conditioner but then saw all the bad reviews about the formula change. I’ve used the Shampure line for years so was disappointed to see that. I hope changing to Rosemary Mint was a good decision.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tedly
Site Experience FeedbackOct 15, 2026
I was disappointed that when I clicked to pick-up my item in-store the priced increased $100.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alpha
Site Experience FeedbackOct 15, 2026
Easy to use website. Great products Wish your men’s product line had larger sizes like before (1L bottle)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diane
Site Experience FeedbackOct 14, 2026
Really like the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
A product was recommended to me to purchase using some of my points but when I selected the product to add to my cart the system advised that it could not be shipped with my order and to to remove it! Not the best way to suggest I purchase a new product for me to try out … very convoluted setup!!!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
I have been using Aveda products for over 40 years and will continue until I can't shampoo my own hair
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
The website was easy to use. Clear and no problems at all. I do wish that there was a store pick up in winnipeg available as there wasn't any available with the on line shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
The website is fine, I just find the sample policy behind industry standards. For what I purchase, I can easily get a gift with purchase with Clarins or Caudalie. I find Aveda very stingy with their samples.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 14, 2026
Prices are very high. Reading the comments on some products have deterred me from ordering.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Caroline
Post-Delivery FeedbackOct 14, 2026
Aveda products are amazing! My hair feels soft, looks shiny and smells fantastic!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 3
Lucie
Site Experience FeedbackOct 14, 2026
Les descriptions des produits sont bonnes. Merci.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackOct 14, 2026
Site is Easy to navigate. Sales are always prominently advertised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Helen
Site Experience FeedbackOct 13, 2026
The website knew I had an account and prompted me to enter my membership number. But that number isn't in any email from Aveda that I can find. So like every other purchase in the last few years, I ended up checking out as a guest.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Trixie
Site Experience FeedbackOct 13, 2026
Complaint I have is not specific to ordering online but that you don’t carry blue malva in travel size. I was also recently in a store and the product is no longer on the shelf. I really would like a bottle for travelling. Even if I could purchase an empty bottle and refill myself from the litre bottle.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
showing what the hair products for men look like in their container would be useful. I've used a number of products, and they all cone in the exact shape of container. it's easier to tell them apart by the look of them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xo
Site Experience FeedbackOct 13, 2026
I found your product because I was given a free sample. I was very impressed so I search and found your website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
I am very disappointed to see that the ritual relief package for 7000 points was no longer offered in the list of reward items offered for points. I am only interested in the hand and foot cream with the serum. Why is this no longer offered for 7,000 points?
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
.
Site Experience FeedbackOct 13, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackOct 13, 2026
The website is very easy to navigate,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tamara
Site Experience FeedbackOct 13, 2026
I am an Aveda club member and have been since it's inception. I look forward to receiving the body oil every year (Bday) and was extremely disappointed that it is not provided as an option. I am also disappointed that the number of points needed to redeem for product has changed dramatically. I am seriously reconsidering if I will continue to use Aveda products.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
Online Shopper
Site Experience FeedbackOct 13, 2026
Easy to use and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
Its’s very clear which makes it easy to checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duey
Site Experience FeedbackOct 12, 2026
Website experience was fine. But I find the prices really high, even the sale prices.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 12, 2026
Aveda is literally my number one choice of hair products. The best!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julia
Site Experience FeedbackOct 12, 2026
I love it. No problems here. Easy to use and I love collecting the points. I just wish there was more points to collect, faster.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackOct 12, 2026
Slow check out process. Website is slow. Getting to billing was slow. Editing the purchases resulted in having to start from the beginning.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
JKro
Site Experience FeedbackOct 11, 2026
For some reason there was $100 discrepancy when I was ready to check out. I had to empty my cart and reload the products that I wanted to buy. It was time consuming and frustrating.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
g
Site Experience FeedbackOct 11, 2026
Website is hard to navigate and find the products I want. There are too many popups asking me to join Aveda Rewards, but I'm already logged into my account and I have Aveda Rewards.
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JB
Site Experience FeedbackOct 11, 2026
Très bonne, jai trouvé facilement les articles en solde, et ceux qui ne l'étaient pas.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
SGW
Site Experience FeedbackOct 11, 2026
No problems placing an order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 11, 2026
Your website lags a lot.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Sara
Site Experience FeedbackOct 11, 2026
i was not happy to see that the free samples are not included at checkoit anymore. also the we site is cluncky - removing tjings fromnthe cart is not easy.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Fuzzy
Site Experience FeedbackOct 11, 2026
Appreciate it that you will save my previous information. You've seem to tailor discounts to items I like. Thank you Helga😃
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chardy
Site Experience FeedbackOct 11, 2026
I love their products. I have been using them for many many years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Longtime Aveda fan 💗
Site Experience FeedbackOct 11, 2026
The “bestsellers” sale is confusing since only a few products are on sale despite many products being labelled as “bestsellers”. Grateful that the prices are clearly marked before even adding to cart though xo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DB
Site Experience FeedbackOct 10, 2026
I have found the prices have increased and it was very difficult to find the litre sized shampoo invati line. i had to go to my previous orders in order to find it. couldn't find it in menu items.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
DT
Site Experience FeedbackOct 10, 2026
The promo is misleading. I am pleased my favourite shampoo and conditioner were included in the promo but I expected more "favorites" included e.g. the dry shampoo.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Loyal Customer
Site Experience FeedbackOct 10, 2026
I started using Aveda when it was first introduced and will only use their hairspray and prefer their shampoo despite trying others.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 10, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 10, 2026
lip balm is not in stock (only visible during checkout), with no option to be notified when it is also actually labelled as out of stock. do not like that newer hair products have overwhelming fragrance with few options for a lighter, natural scent (like Dry Remedy line that is being discontinued).
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Marilyn
Site Experience FeedbackOct 10, 2026
Experience was fine didn’t have any problems
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 7