Aveda Customer Reviews
Aveda holds a 9.3/10 overall rating based on 265 verified post-delivery reviews on Bizrate.
Aveda Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 8% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 73% | 70% |
Neutral | 18% | 19% |
Negative | 9% | 11% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 2,357
Online Shopper
Site Experience FeedbackJul 18, 2026
I miss the free samples.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Krupali
Site Experience FeedbackJul 18, 2026
It would have been great to receive free samples of other items to know how they are before ordering a full bottle.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DEB16
Site Experience FeedbackJul 18, 2026
It was good. Wish you would have more sales
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Dog mom
Site Experience FeedbackJul 18, 2026
The website is getting better to navigate between the cart and what you want to keep looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LindaL
Site Experience FeedbackJul 18, 2026
Website easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annu
Site Experience FeedbackJul 18, 2026
Pleasant
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
dragongrrly
Site Experience FeedbackJul 18, 2026
No notes except I wish it was easier to find the scents. I love the Chakras but had a hard time finding them on the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Farmer
Site Experience FeedbackJul 18, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kal
Site Experience FeedbackJul 18, 2026
Easy to order, great sale prices, always best products for thick hair
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 18, 2026
Fine, but cart loads a bit slow
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kazie
Site Experience FeedbackJul 17, 2026
I couldn't use the coupon code given for the discount when ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 17, 2026
I love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kateryna
Site Experience FeedbackJul 17, 2026
This time, the website wasn’t working properly, and I couldn’t place my order for two days. I also really liked being able to add free samples, as that’s how I discovered the sprays and the hand cream. I’m sure I wouldn’t have bought them if I hadn’t had the chance to try them first. It’s a shame that this option is no longer available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacqs
Site Experience FeedbackJul 17, 2026
Good looking website, easy to use and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Treetree
Site Experience FeedbackJul 17, 2026
Hi there, that I couldn’t take advantage of the first time sign-up where you can receive a 15% discount for providing your email. I attempted to do this and I received a message that I did not fall into the criteria of receiving the 15% off other than that, everything went smooth sailing. Thank you for your time.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NA
Site Experience FeedbackJul 17, 2026
I thought i was a member. Signed in, but still unsure. Was hoping my points showed ip. A bit confused.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cc
Site Experience FeedbackJul 17, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 16, 2026
The website is excellent and I appreciate being able to get both products for purchase and products from the rewards process. I am just sad that the makeup line disappeared a few years ago.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nancy
Site Experience FeedbackJul 16, 2026
Little difficulty getting signed in after not using Rskuten-Aveda for a while!! It seems like s New Adventure every time I need to teorder shampoo, conditioner & other products!🤗😊😥
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kaydee
Site Experience FeedbackJul 16, 2026
Site is fine. Email frequency fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moi
Site Experience FeedbackJul 16, 2026
I appreciate the summer discount on select items. I would have bought more of the discount was more broad. Going forward, it would be really nice and helpful to offer more sample items for each order placed to expand my overall purchases. I love the products I buy regularly. Thank you
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Markie
Post-Delivery FeedbackJul 16, 2026
Overall, I am usually 100% satisfied with the interaction I have with Aveda and I feel the same way for my most recent order, quite happy. thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 16, 2026
Some of the products do not have the same quality they used to. The prices have gone up astronomically over the past few years, with opportunities for sales very limited. Promotions for additional "free" items are not honored or do not appear in package once shipped, and no one responds to inquiries about where the promised items are. Generally less incentive to buy direct from the supplier, and I have started trying completely new products (like Rocky Mountain Soup Company) to eventually replace my Aveda products. I have been using these products for over 20 years. Overall, disappointed in the direction of this company and will eventually stop purchasing them entirely.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Tucker
Site Experience FeedbackJul 15, 2026
Topping up my supply
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ErinOK
Site Experience FeedbackJul 15, 2026
Easy enough to find the items you are looking for. Prices do seem high, hopefully quality matches. Very limited selection on samples, some of which do not apply/interest me, like curly hair shampoo. You could have far more samples to choose from. That was disappointing.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 15, 2026
I am disappointed in the change to the color conserve hair products, the new one pales in comparison. Also disappointed that the Blonde Revival conditioner was discontinued. After a negative experience with ownership of the salons we used to go to, we are no longer using an Aveda salon, which makes me very sad, but we will continue to use the products. Love the Shampure and Bontanical lines, they are great. Hope to see another 20% off litre sale this Christmas.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Maggie
Site Experience FeedbackJul 14, 2026
Good experience. Ordering is straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lamster
Site Experience FeedbackJul 13, 2026
I tried to use my points to 'buy' the same product, but site said it was not available at the store for in-store pick-up. When I paid for the same product, magically the store had it in stock.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
Dino
Site Experience FeedbackJul 13, 2026
Your website is hard to use. When I click on something, something totally different comes up. I find it very frustrating to find anything this way.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackJul 13, 2026
Love the rewards and freebees that go along with that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
no thanks
Site Experience FeedbackJul 13, 2026
I am very disappointed with the discontinuation of the birthday gift and double points offer. I am also disappointed that Damage Remedy is no longer available in Litre size. Also disappointed that lipsticks discontinued.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJul 13, 2026
Functions great. Fast. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adèle
Post-Delivery FeedbackJul 13, 2026
I have been ordering this mouse for many yrs I love it, it was recommended to me and now I recommend it to everyone that asks why my hair looks so full, tried many other products always go back to aveda
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Sherry
Site Experience FeedbackJul 13, 2026
Website was very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ac
Post-Delivery FeedbackJul 12, 2026
Nothing else to add. Decent products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Cath
Site Experience FeedbackJul 12, 2026
The site is very easy to locate any product you wish to order. I cannot state any negative comment about the website. All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Uncertain
Site Experience FeedbackJul 12, 2026
Previously used Aveda products for decades but post pandemic the prices are outrageous. Trying a reformulated product so not confident there will be value in this spend. Also would prefer the cart have more transparency with taxes and shipping.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Waddy
Site Experience FeedbackJul 11, 2026
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
na
Site Experience FeedbackJul 11, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
none
Site Experience FeedbackJul 11, 2026
I could not remove the complementary pump even though I tried in several different ways. I also wish you had more promotions for the products I buy.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Not happy
Site Experience FeedbackJul 11, 2026
You advertised 15% off if I gave you my email, but I was unable to enter this at checkout
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 10, 2026
I was promised 4 free samples - did not show up in the invoice. I was promised a birthday gift - did not show up in the invoice. Neither provided any offer codes …..
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackJul 10, 2026
The tracking and notifications are an opportunity. I only got notification that order was placed. I wasn’t notified by Aveda and shipping courier that the items arrived.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KK
Site Experience FeedbackJul 10, 2026
Easy to order and free shipping is a bonus.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ollie
Site Experience FeedbackJul 9, 2026
No last chance offers, no samples unless you buy over a certain amount. Aveda has become very stingy with their customers.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackJul 9, 2026
My experience was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 9
Online Shopper
Site Experience FeedbackJul 8, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 8, 2026
Fast and easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
'pleased'
Post-Delivery FeedbackJul 8, 2026
I've come to rely on Aveda products so that I stock up well before I run out of them. (I love their fragrances.) I'm so pleased with my basic products that I'm considering branching into extra care products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10