Aveda Customer Reviews

Vermont

Nov 8, 2026

Love the products and have used them for years. Some things I consistently use and would love to see them offered in greater volumes at less boutique pricing. At the same time I enjoy all the innovation and would like to try more at sample/gift size to see what I haven't discovered yet! Thanks!

Ryan

Nov 8, 2026

Positive experience.

Betty

Nov 8, 2026

prices are too high

Emily

Nov 8, 2026

I am utilizing my points to keep my account active. Sitara Salon was my salon for 15yrs closed May 2026. This makes me sad but I followed my stylist Debbie Kind-Becker who has her own chair and utilizes Aveda products. I lucked out! I'm so extremely happy Debbie has access to Aveda.

Lissie

Nov 8, 2026

I prefer to shop in person, and all the boutiques are closed. It’s really hard to find. has been my favorite hair products but I can’t find them. Anymore. It’s Really Hard.

Sandy

Nov 8, 2026

I was unsure why I was unable to order Botanical Kinetics in the 16 oz size last month. I had to purchase two smaller sizes which cost more. There was not mention of product being out of stock, and now suddenly it's available once again. Would have been good to know.

Carol

Nov 8, 2026

Add on gift didn’t add at first.

Anna

Nov 8, 2026

was wasy to navigate site

Hlud

Nov 8, 2026

Easy to use. Love the rewards program!

Babs

Nov 8, 2026

Website was easy to use and locate the products I was looking for

Online Shopper

Nov 8, 2026

more travel sizes and free trials more women's hair loss more lip

MamaRN

Nov 8, 2026

navigating site was easy and checkout was quick and simple

Robin

Nov 8, 2026

I was given a WELCOME15 discount code for signing up for emails and it took it away upon check out. I tried getting the 15% off by doing the every 4 month delivery, it took it away again. So I signed up, tried recurring delivery and your site does everything to remove discounts. Shady!

Online Shopper

Nov 8, 2026

I enjoyed it. I wanted everything I trained with Aveda 1993, so I believe.

Online Shopper

Nov 8, 2026

I did have an error message and had to start over. Once I did that, everything was fine.

Decca

Nov 8, 2026

I couldn’t really figure what exactly my daughter wanted she sent me the link but it was not easy to follow or figure out and I’m sure I didn’t purchase what she was wanting for Xmas

SophieDiana

Nov 8, 2026

very easy to navigate and purchase

Jay

Nov 8, 2026

I’ve been using Aveda shampoo for about a month and I’m not going back. It lathers up nicely without much product, and my hair feels clean but not stripped. The scent is my favorite part: earthy and calming, and it stays with you a little after the shower. My hair dries softer and has more shine than it did with my old drugstore brand. It costs more, but a bottle lasts a while. Worth it.

TC

Nov 8, 2026

There were several steps until check out that made the process a bit confusing

lilly

Nov 8, 2026

no additional comments

Madtreegirl

Nov 8, 2026

Very easy to navigate

Jen

Nov 8, 2026

i am a former abeda stylist, and i did not see the large sizes of the facial products i usually use

Nana Linda

Nov 8, 2026

Aveda products are excellent for my hair. I started using them when my hair salon used only Aveda products. And i realized how awesome my hair was I always use Aveda products and my daughter is now using them

Richie

Nov 8, 2026

Every time I try to log into my Aveda account it's makes me create a new password. It doesn't take my password and I am very particular about keeping my password safe in my iPhone under keys and also a note in fact last Friday I was no on 30 October I was with a customer service agent who will help me reset the password and we did a tester after then we read out again back into the account and it would no longer take my password. It's frustrating cause sometimes having a hurry I just wanna put my order in as quick as possible so that I can go pick it up before the store closes. So I'm very upset with this website. Also have pop-ups like for 15% this or to add this or that to become a member when I'm already a member it's very annoying when I'm trying to make a purchase I know what I want. I know what I like and if there's a new product that comes out, I usually get a sample at the salon so I know if I wanna order it. I don't need all these pop-ups ruining my shopping experience. However, overall, the Customer Service people on the phone are pretty decent and try their best. Once they know what you're talking about. I do not like the prompt that tells you all these things to get to the Customer Service person, especially on the phone number and the website makes it seem like you're gonna get help immediately with your password reset I do love the Vader products cause their natural it's for as much as I get my hair done every two weeks with all the styling tools and retouches. My hair looks fresh and brand new all the time. And that's the only reason I continue to come back. If it wasn't for that, I'd probably would've switched brands by now. And I've been using Aveda product since 1992. Since I was a teenager. Thanks again for listening to my concerns.

Alice 4

Nov 8, 2026

I didn't see information about using reward points and felt I was in too much of a hurry to investigate it.

Kiki

Nov 8, 2026

I really miss the shine drops in the dark blue bottle, please consider bringing this back. Everyone loved it.

Online Shopper

Nov 8, 2026

A little hard to find the exact product. The site pushes too many other items before going to the requested item.

Eh

Nov 8, 2026

Too pricy and reviews are low. That said, I had a nice salon experience and I’m desperate to have a less itchy scalp

EH

Nov 8, 2026

Fine. Wish your products were available near me do I could just go buy.

Carrie

Nov 8, 2026

it was easy and concise

Amber

Nov 8, 2026

clunky transitions, didn't remember my cart and had to refind everything again

Online Shopper

Nov 8, 2026

no thanks

Dr. Yo

Nov 8, 2026

Great experience shopping at Aveda!

Missie

Nov 8, 2026

Not able to supply size I wanted.

Aruba

Nov 8, 2026

Website is slow to respond. Hoping aveda brings back Aruba vacation option. Still need to return to the pre Covid options

Online Shopper

Nov 8, 2026

i could not find the way to redeem points. it was not clear in the check out process. I would have liked to redeem points for this transaction- I spent a lot of money on the product.

sparkle

Nov 8, 2026

The website was simple.

Mic

Nov 8, 2026

Ease if use is excellent Glad you have Apple Pay available

Bridget

Nov 8, 2026

Could not print the confirmation page. No where to push print.

Kari H.

Nov 8, 2026

I love the Aveda products. I have been using Aveda hear care products for years and recently tried some Aveda skin care products, I was not disappointed. My skin just love the way these products feel and my skin looks the best it has looked in years. I am always so excited to shop on the Aveda mobile website because it to so easy to navigate and the descriptions of the products are informative and easy to access. Perfect al the way around.

N/A

Nov 8, 2026

This is my first experience using your online store. It's easy to navigate for purchase items. I know I've been using Aveda for years. Only product I use

Bea

Nov 8, 2026

site was easy to navigate however when so close to receive shipping, it should have been granted

Online Shopper

Nov 8, 2026

it was easy

Wonder Woman

Nov 8, 2026

Very confusing trying to redeem points and in buying the Christmas bonus buy. Perhaps your website is slow?

Deb

Nov 8, 2026

Found what I needed quickly

Cheetah!!

Nov 8, 2026

I was in a repetitive circle being offered /prompted/ redirected to join the membership WHIPE TRYING TO JOIN THE GD MEMBERSHIP!!

Online Shopper

Nov 8, 2026

c_ghasvarian@yahoo.com

Linda

Nov 8, 2026

product is doing what it said it would do.

Ruth

Nov 8, 2026

The website is user-friendly on a desktop computer; however, it is not easy to navigate on mobile phones.

Online Shopper

Nov 8, 2026

Gift sets confusing