Aveda Reviews - 47,047 Review - 9.1/10
2009
Winner
Circle of
Excellence
3 years
Aveda Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.7 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 82% | 83% |
Neutral | 14% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
6.4 out of 10
Recent Reviews for Aveda
Showing 1 - 20 of 47,047
Nic
Site Experience Feedback
Dec 16, 2024
I felt like the website was user friendly and straight forward. I did not have any issues using it or finding and selecting the products I want.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Tweetybird
Site Experience Feedback
Dec 17, 2024
Good access to website and was able to find what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tweetybird
Post-Delivery Feedback
Jan 08, 2025
I love Aveda products! They are the best!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 22, 2024
Worked fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 08, 2025
Love the products but sooooo expensive! Cost keeps getting higher each time I purchase
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Emmalinda
Site Experience Feedback
Nov 30, 2024
Love the website. Very easy to navigate. Thank you for the special offers. Love your products!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RLW
Post-Delivery Feedback
Jan 07, 2025
I appreciate that the items (shampoo and conditioner) were extremely well packed. I have never had product leakage for any order made directly from the Aveda website.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dee
Post-Delivery Feedback
Jan 07, 2025
Would love to see Clove shampoo back - was my favorite daily shampoo for ages. Very much miss it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Adri
Site Experience Feedback
Dec 16, 2024
Easy peasy. I love chakra #1 & wanted to share with a friend, so figured I'd let you manage the shipping. She's going to love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adri
Post-Delivery Feedback
Jan 07, 2025
loved the scent - shared with a friend
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 21, 2024
I wish past orders listed what product was ordered. I was trying to determine how often I purchased certain items to set up a subscription, but could not.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doc
Site Experience Feedback
Dec 15, 2024
I wanted to redeem some points and it would not add it to my bag. I tried an online chat but was to,d to contact customer service tomorrow but I do not want to miss the deals on my order tonight. Will I get the 25% discount?
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Zoey
Post-Delivery Feedback
Jan 07, 2025
I understand it was during the holiday season but my order did not arrive from 2-5 business days (not counting the holidays as business days). I had shipped the order to my relatives address where I was staying and they had to forward it to me at additional cost. Additionally, one of the tiny samples was sent ahead of everything else separately in a much larger box than necessary which doesn’t demonstrate a commitment to the environment. I choose ahead despite what I consider to be a very high cost because the products have worked for me in the past, but in the future I think I will search for ore cost effective options.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review »
Ang
Site Experience Feedback
Dec 15, 2024
I missed the sale, but still found free shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Ang
Post-Delivery Feedback
Jan 07, 2025
Missed the sale
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Surly
Post-Delivery Feedback
Jan 07, 2025
Aveda is just a brand that i have trusted for over 30 years. A girlfriend of mine is a stylist and recommended their product way back when and i have continued to use them. The price is a luxury but my hair is worth it!..the smell, the feel, the health (of my hair) and the fact that they DO NOT test of animals~all are so important to me!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
expert_sleeper
Site Experience Feedback
Dec 18, 2024
Using the search field at the top, the site was easy to use since I had the exact names of what I needed to replenish. (The site might be harder for someone to find what they want via browsing/scrolling if she did not know the exact name to simply use the search field because items were not grouped by kind.) But rosemary mint body wash and stress fix composition oil are lovely products worth mining for.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Aveda for Christmas
Site Experience Feedback
Dec 20, 2024
No complaints. Found exactly what I was looking for plus other items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aveda for Christmas
Post-Delivery Feedback
Jan 06, 2025
payed for 2 day delivery. Ended up 4 day delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
Kbob
Site Experience Feedback
Dec 15, 2024
Excellent and love the free samples included
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kbob
Post-Delivery Feedback
Jan 06, 2025
A lovely indulgent gift
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Becky W
Site Experience Feedback
Dec 20, 2024
Feast to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becky W
Post-Delivery Feedback
Jan 06, 2025
Love the Blue Malva shampoo. Really makes mt gray hair sparkle
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JC
Site Experience Feedback
Dec 15, 2024
My wife and I have ordered from the site and also purchased in store. Aveda products are great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JC
Post-Delivery Feedback
Jan 06, 2025
This was a very easy ordering process online. my shipment came very quick too!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 06, 2025
Love soft feel of my curls and duration of curls.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rusty
Site Experience Feedback
Dec 19, 2024
I miss being able to shop at an Aveda store but am happy to still have the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rusty
Post-Delivery Feedback
Jan 06, 2025
Would not recommend bc missing store experience. Some older products being discontinued
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Myriah
Site Experience Feedback
Dec 20, 2024
I like the products, but the website is kind of glitchy. I was hoping to order sooner, but the website was not working properly on my phone. I had to wait to order until I was on my computer. I love the products and this will not stop me from buying Aveda.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »