Aveda Reviews - 47,047 Review - 9.1/10

Jan 9, 2025
Aveda believes in conducting business in a manner that protects the Earth, conserves resources and does not compromise the ability of future generations to sustain themselves.
Circle of Excellence - Aveda

2009
Winner

Circle of
Excellence

3 years

Aveda Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%83%

Neutral

14%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

6.4 out of 10

Recent Reviews for Aveda

Showing 1 - 20 of 47,047

Nic

Site Experience Feedback

Dec 16, 2024

I felt like the website was user friendly and straight forward. I did not have any issues using it or finding and selecting the products I want.

Tweetybird

Site Experience Feedback

Dec 17, 2024

Good access to website and was able to find what I was looking for!


Post-Delivery Feedback

Jan 08, 2025

I love Aveda products! They are the best!

Online Shopper

Site Experience Feedback

Dec 22, 2024

Worked fine


Post-Delivery Feedback

Jan 08, 2025

Love the products but sooooo expensive! Cost keeps getting higher each time I purchase

Emmalinda

Site Experience Feedback

Nov 30, 2024

Love the website. Very easy to navigate. Thank you for the special offers. Love your products!!

RLW

Post-Delivery Feedback

Jan 07, 2025

I appreciate that the items (shampoo and conditioner) were extremely well packed. I have never had product leakage for any order made directly from the Aveda website.

Dee

Post-Delivery Feedback

Jan 07, 2025

Would love to see Clove shampoo back - was my favorite daily shampoo for ages. Very much miss it.

Adri

Site Experience Feedback

Dec 16, 2024

Easy peasy. I love chakra #1 & wanted to share with a friend, so figured I'd let you manage the shipping. She's going to love it!


Post-Delivery Feedback

Jan 07, 2025

loved the scent - shared with a friend

Online Shopper

Site Experience Feedback

Dec 21, 2024

I wish past orders listed what product was ordered. I was trying to determine how often I purchased certain items to set up a subscription, but could not.

Doc

Site Experience Feedback

Dec 15, 2024

I wanted to redeem some points and it would not add it to my bag. I tried an online chat but was to,d to contact customer service tomorrow but I do not want to miss the deals on my order tonight. Will I get the 25% discount?

Zoey

Post-Delivery Feedback

Jan 07, 2025

I understand it was during the holiday season but my order did not arrive from 2-5 business days (not counting the holidays as business days). I had shipped the order to my relatives address where I was staying and they had to forward it to me at additional cost. Additionally, one of the tiny samples was sent ahead of everything else separately in a much larger box than necessary which doesn’t demonstrate a commitment to the environment. I choose ahead despite what I consider to be a very high cost because the products have worked for me in the past, but in the future I think I will search for ore cost effective options.

Ang

Site Experience Feedback

Dec 15, 2024

I missed the sale, but still found free shipping.


Post-Delivery Feedback

Jan 07, 2025

Missed the sale

Surly

Post-Delivery Feedback

Jan 07, 2025

Aveda is just a brand that i have trusted for over 30 years. A girlfriend of mine is a stylist and recommended their product way back when and i have continued to use them. The price is a luxury but my hair is worth it!..the smell, the feel, the health (of my hair) and the fact that they DO NOT test of animals~all are so important to me!

expert_sleeper

Site Experience Feedback

Dec 18, 2024

Using the search field at the top, the site was easy to use since I had the exact names of what I needed to replenish. (The site might be harder for someone to find what they want via browsing/scrolling if she did not know the exact name to simply use the search field because items were not grouped by kind.) But rosemary mint body wash and stress fix composition oil are lovely products worth mining for.

Aveda for Christmas

Site Experience Feedback

Dec 20, 2024

No complaints. Found exactly what I was looking for plus other items.


Post-Delivery Feedback

Jan 06, 2025

payed for 2 day delivery. Ended up 4 day delivery.

Kbob

Site Experience Feedback

Dec 15, 2024

Excellent and love the free samples included


Post-Delivery Feedback

Jan 06, 2025

A lovely indulgent gift

Becky W

Site Experience Feedback

Dec 20, 2024

Feast to navigate


Post-Delivery Feedback

Jan 06, 2025

Love the Blue Malva shampoo. Really makes mt gray hair sparkle

JC

Site Experience Feedback

Dec 15, 2024

My wife and I have ordered from the site and also purchased in store. Aveda products are great!


Post-Delivery Feedback

Jan 06, 2025

This was a very easy ordering process online. my shipment came very quick too!

Online Shopper

Post-Delivery Feedback

Jan 06, 2025

Love soft feel of my curls and duration of curls.

Rusty

Site Experience Feedback

Dec 19, 2024

I miss being able to shop at an Aveda store but am happy to still have the products.


Post-Delivery Feedback

Jan 06, 2025

Would not recommend bc missing store experience. Some older products being discontinued

Myriah

Site Experience Feedback

Dec 20, 2024

I like the products, but the website is kind of glitchy. I was hoping to order sooner, but the website was not working properly on my phone. I had to wait to order until I was on my computer. I love the products and this will not stop me from buying Aveda.