Aveda Reviews - 1,577 Post-Delivery Reviews - 9.3/10
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 9% | 9% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 35,891
Mh3
Site Experience FeedbackJun 13, 2026
Easy to buy what I love. Be Curly is the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
roo
Site Experience FeedbackJun 13, 2026
It was super easy! Love Aveda products!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
lyv
Site Experience FeedbackJun 13, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nell
Site Experience FeedbackJun 13, 2026
Easy to navigate and order products. Wish there had been a coupon or sale
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Wan
Site Experience FeedbackJun 13, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TexasDaria
Site Experience FeedbackJun 13, 2026
I wish there were more options for samples
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Oneill1015
Site Experience FeedbackJun 13, 2026
It was simple and easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJun 13, 2026
I have never had a bad experience. Quick delivery and I love the little samples I sometimes get.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hh
Site Experience FeedbackJun 13, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Caroline
Site Experience FeedbackJun 13, 2026
Great product, makes a huge difference in my aging hair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CLS
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1st timer@Aveda
Site Experience FeedbackJun 13, 2026
It was my first time using the website. It was fine once I figured how to navigate between categories or collections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Betty
Site Experience FeedbackJun 13, 2026
I want to try it!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BR
Site Experience FeedbackJun 13, 2026
I was trying to find a store in Surprise Arizona 85374 and the website did not find one or the closes for me to pick up the productt
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackJun 13, 2026
I didn’t receive my 15% off for 1st time order that website said I would receive.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
LJC
Site Experience FeedbackJun 13, 2026
All of the products that I wanted were visible and descriptions were clear. I was happy to see all of the travel size options so I can take my products on trips. Check out was quick and I appreciated being offered the free add ons. However, I would have liked better options for the free trial size. Most of the options to select were for curly hair and most people dont have naturally curly hair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
suzy
Site Experience FeedbackJun 13, 2026
i could not find one product that i had bought before smooth infusion nourishing styling creme
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Del
Site Experience FeedbackJun 13, 2026
Website is difficult to use.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jade
Site Experience FeedbackJun 13, 2026
Easy, perfect
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Would have loved the option to use Apple Pay when checking out.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hlg
Site Experience FeedbackJun 13, 2026
I chose pick up store but when I searched for store , none popped up. So opted for free shipping. Checked location winter park fl
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dog.momma
Site Experience FeedbackJun 13, 2026
It was fairly easy to find what I needed, wish the categories within the product you are looking for would be a little more clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 13, 2026
Had no problem making my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
All went well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erin
Site Experience FeedbackJun 13, 2026
Very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Indiana Hair
Site Experience FeedbackJun 13, 2026
It was very slow to move to the next page and the cart.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Deb
Site Experience FeedbackJun 13, 2026
Worked great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kiki
Site Experience FeedbackJun 13, 2026
It took a couple of tries to see the whole smooth infusion products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raised in the South
Site Experience FeedbackJun 13, 2026
The site was easy to navigate. The product options are great and easy to find!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dar
Site Experience FeedbackJun 13, 2026
I have not purchased Aveda in a while and have recently come back. I read some negative reviews that are making me cautious. I liked the quiz but it recommended products that people don't seem to like. I went a different way to products that had positive reviews, so I hope they will work out.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Artie G
Site Experience FeedbackJun 13, 2026
Very user friendly would be great to have more pick up locations to avoid shipping charges. As a long time customer would be great to have a VIP membership with no shipping charges.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vic
Site Experience FeedbackJun 13, 2026
Navigation easy Products extensive Discounts worth it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJun 13, 2026
I love this company. I have sensitive skin and Aveda is the perfect solution. Their products are well made and gentle. I feel good about this company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nadine
Site Experience FeedbackJun 13, 2026
Website was easy to use, easy to find products i went onto website specifically for. My only harp is ya'll have done away with the big bottles for some products Ive always used. It seems to be a complaint in the product reviews too. Please bring them back.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Hail
Site Experience FeedbackJun 12, 2026
Great, no complaints, easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
easy to understand and process
Site Experience FeedbackJun 12, 2026
I was able to easily process my redemption and birthday rewards while also buying products with free shipping! I was always feel like Aveda has the best rewards program!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gin
Site Experience FeedbackJun 12, 2026
goood easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Double A
Site Experience FeedbackJun 12, 2026
The site was a little glitchy on my phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
neutral shopping experience
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
MyMaltese
Site Experience FeedbackJun 12, 2026
All was good! thank You!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GiGi
Site Experience FeedbackJun 12, 2026
I was easily able to search for the asap Moss products and really like the level of details/descriptions the product is made of and what benefits the product offers. Product offers and what it is made of.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Texas Bluebonnet
Site Experience FeedbackJun 12, 2026
I found what I needed based on the options offered for a specific concern. Products selection organized with useful descriptions for best uses and combinations.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Benvolio
Site Experience FeedbackJun 12, 2026
Good website except for products constantly being thrown at you to purchase!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TClark
Site Experience FeedbackJun 12, 2026
Today I felt the online order was quicker to navigate through and to make my purchases . However, I would like to use my reward points for a promotional code if possible . Thank you I will only your products and appreciate the free shipping. .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CAT
Site Experience FeedbackJun 12, 2026
providing more practical info such as tips and techniques, best demonstrated practices would be helpful. more discount opportunities would be welcome too, i have noticed Aveda has completely slowed on the sales.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kimberly
Site Experience FeedbackJun 12, 2026
It took a bit to find the products I was looking for, but once I did it was easy to checkout.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AudD
Site Experience FeedbackJun 12, 2026
I’ve purchased Veda products for many many years. I do like the ease of ordering online now that I’m in an area where there aren’t many options to pick up directly. Warmer than yesterday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
erb
Site Experience FeedbackJun 12, 2026
good experience. apple pay wouldn’t work tho
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leo
Site Experience FeedbackJun 12, 2026
The website is easy to use and I love Aveda products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10