Aveda Customer Reviews
Aveda holds a 9.1/10 overall rating and 1,495 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 80% |
 Neutral | 9% | 9% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 81% |
Neutral | 14% | 14% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 32,708
Sylvie
Site Experience FeedbackSep 2, 2026
I love Aveda products and every time I can afford it I always buy my favorite products or try new ones too.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vonn
Site Experience FeedbackSep 2, 2026
Love the oil composition and raw materials used to compose.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Reordering is a breeze.
Site Experience FeedbackSep 2, 2026
Website is intuitive. I like the fact that I can quickly access my last order for reordering or I can browse new products depending upon my specific needs.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MARIE
Site Experience FeedbackSep 2, 2026
Satisfied
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shruti
Site Experience FeedbackSep 2, 2026
Easy navigation to find the right product
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackSep 2, 2026
Easy to locate products on the website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tippie
Site Experience FeedbackSep 2, 2026
Great! Wouldn’t change a thing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoby
Site Experience FeedbackSep 2, 2026
ChatGPT recommended after asking if there are more option and it ranked Aveda 1st afterwards. Buyin from website was better , price is better , but shipping is longer
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sunburst
Site Experience FeedbackSep 2, 2026
You guys are awesome thankyou SOOO much for fixing my long-lost account BKP
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AngFang
Site Experience FeedbackSep 2, 2026
Aveda products are great but why did you discontinue the hair/scalp masque from Invanti line? This product was so helpful and compatible with my hair needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christy
Site Experience FeedbackSep 2, 2026
I used to wear only aveda makeup but sadly moved away from a location that sold it and stopped purchasing it. I wish there were options for makeup samples-lipstick colors, tinted moisturizer, etc. so I can purchase it again. go check out honeybee gardens website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackSep 2, 2026
It was great process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackSep 2, 2026
I found AVEDA years ago. Just sending a gift for my sister. She is the best Aveda model EVER
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackSep 2, 2026
I love AVEDA always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackSep 2, 2026
Ordering as a birthday gift for my daughter. Would like to see option of a card versus gift wrapping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 2, 2026
Nothing else at this time , I’ve been an Aveda customer for over 25 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
DD
Site Experience FeedbackSep 2, 2026
Website was easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sallsburger
Site Experience FeedbackSep 2, 2026
The process seemed fine, It would be nice to see more description in the product details.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Very positive, good info on products and how to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thunder
Site Experience FeedbackSep 2, 2026
It’s getting harder to find AVEDA Salons who use the points system. I was in a store at a Mall and they were out of the aftershave and suggested ordering on line. I had to order 2 bottles to get free shipping.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Adchel
Site Experience FeedbackSep 2, 2026
Seamless process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pamela
Site Experience FeedbackSep 2, 2026
I visited your online website after visiting a local salon and found my product to not be in stock. I was very happy to find it online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanie
Site Experience FeedbackSep 2, 2026
I have no issues with Aveda. I have been using their products for years. Our whole family has. And we keep on coming back for more. Thank you Aveda.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackSep 2, 2026
Website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CaptainShawna
Site Experience FeedbackSep 2, 2026
Easy to find specific products I use. Easy to apply coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Excellent and very professional, thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gretty
Site Experience FeedbackSep 2, 2026
It’s easy and I like that you can search for products in many different ways. It made the experience easy. Also I love free samples and the birthday gift. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Naturally1Lisa
Site Experience FeedbackSep 2, 2026
The site has an option to learn more about the product, but it didn’t work for me. I was in the Aveda Rewards Site.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 2, 2026
Aveda’s website made it every easy to find the desired product and checkout!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackSep 2, 2026
Website was easy to navigate. Product information was easy to access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie76
Site Experience FeedbackSep 2, 2026
Every year Aveda seem's to have website issues obtaining B'Day Rewards & gift! We used to receive a letter in the mail about our B'Day & how to get rewards! Way TOO much of my time spend on phone gatting this issue resolved! So done with Aveda website!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sailor Girl
Site Experience FeedbackSep 2, 2026
Loved that you can add birthday code coupons together in one order. Like this update
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I was able to find the product I was looking for without struggling.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Nikki
Site Experience FeedbackSep 2, 2026
I love the products, but not the website
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
joy fish
Site Experience FeedbackSep 2, 2026
very satisfied easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicki
Site Experience FeedbackSep 2, 2026
I try different products for my hair but I always come back to Aveda.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MiriamA
Site Experience FeedbackSep 2, 2026
Website is easy to use, specially because there is an option for past purchases, it's so easy to go that route. The store that was close to me closed down so now it's harder for me to walk into a store and buy, I feel that I don't buy the product as much as I used.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Difficulty navigating through the redeem point screen and applying points to actual final purchase- this process needs to be more user friendly and seemless to customer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sereia
Site Experience FeedbackSep 2, 2026
Very easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
GAW
Post-Delivery FeedbackSep 2, 2026
I have been using the AVEDA product line for years. I think it's a very good product line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lisa
Site Experience FeedbackSep 2, 2026
Drop down filter and search function brought me to the exact product I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jill
Site Experience FeedbackSep 2, 2026
My products were easy to find and descriptions were brief but informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BizzieBee
Site Experience FeedbackSep 1, 2026
The site is easy to navigate, colorful and friendly to use. I love the recommended products the clear display of items and the contrast for each type of product. Overall I think there’s good navigation and always. Positive experience. But does lack occasional sales and discounts. For the product I picked, I think I would like to see a disclaimer about how the packaging changed, I’m not a fan of the squeeze tubes because you miss out on a lot of product. And reviews are saying the product changed too and isn’t as good without see any replies back from Aveda discussing it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackSep 1, 2026
The only problem I had was I couldn’t find “new address”. I’ve moved permanently to Minnesota. Your illustrations are beautiful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Appreciate
Site Experience FeedbackSep 1, 2026
I guess it was easy to use. I’ve ordered from the site several times over the past years. Check out was streamlined - thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Readrite
Site Experience FeedbackSep 1, 2026
I received a text telling me to use BDGIFT26 at checkout, which I did. Although I pushed the button, the system would not take the discount. However I did purchase enough to get free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackSep 1, 2026
Website is easy to navigate. I love the products. I do wish they ran more promotions. Sometimes I don’t hear about the ones they do have in time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10