Aveda Customer Reviews
Aveda holds a 9.2/10 overall rating and 1,512 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 85% |
 Neutral | 9% | 8% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 14% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 33,155
Kim
Site Experience FeedbackAug 12, 2026
Great easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankie
Site Experience FeedbackAug 12, 2026
All great except out of stock on products needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MK
Site Experience FeedbackAug 12, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EB
Site Experience FeedbackAug 12, 2026
The website is easy to navigate. I found what I need product I was looking for so fast. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackAug 12, 2026
Aveda es un exelente producto
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KathyC
Site Experience FeedbackAug 12, 2026
Some items were out of stock to ship but was hoping to get them sooner. Glad they were still available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cor
Site Experience FeedbackAug 12, 2026
Overall good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CB
Site Experience FeedbackAug 12, 2026
I was looking for shampoo in the liter size and had to hunt a bit. I was offered four samples with only three products to choose from, which was not satisfactory. I was able to review ratings by others and was not encouraged by the indication of poor service, so I cross my fingers!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackAug 12, 2026
It took a lone time to load and when you are redeeming points. There is no link to continue shopping Not user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ARBV
Site Experience FeedbackAug 12, 2026
I need it you have it. The price is still fair. I still love Aveda.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rewards Program
Site Experience FeedbackAug 12, 2026
Ordering using reward points is horrible. Frankly, I am thinking of switching product. For an expensive product using rewards should be easy. It appears like you don't want the buyer to use points.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Shari
Site Experience FeedbackAug 12, 2026
The website is laid out well and categories are easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Customer
Post-Delivery FeedbackAug 12, 2026
It is easy and convenient to shop Aveda online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Oross91
Site Experience FeedbackAug 12, 2026
I love all the naturals ingredients in your products, classy and relaxing experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackAug 12, 2026
Great! Ease to locate products and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kw
Site Experience FeedbackAug 12, 2026
Easy to navigate- quick, simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debh
Site Experience FeedbackAug 12, 2026
Site is very easy to use and I encountered no problems. I have been using Aveda products on my hair for a very long time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ramey
Site Experience FeedbackAug 12, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
User friendly. Easy to find the products I use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silkspun 1
Site Experience FeedbackAug 12, 2026
Easy to use and easy to understand.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dawn
Site Experience FeedbackAug 12, 2026
Easy & fast site to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
botanicals
Site Experience FeedbackAug 12, 2026
Experience OK - was not able to select samples to include with order :-( Page disappeared
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
J.
Site Experience FeedbackAug 12, 2026
Very convenient. I like the hair quiz a lot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curly
Site Experience FeedbackAug 12, 2026
Great website
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mimi
Site Experience FeedbackAug 12, 2026
Easy to navigate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Carny
Site Experience FeedbackAug 12, 2026
Changes in product names and packaging made it difficult to select the product I wanted and have used in the past.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
BF
Site Experience FeedbackAug 12, 2026
Great interaction, just sometimes the website is a little slow and if I am in a hurry, that is not good.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JENN
Site Experience FeedbackAug 12, 2026
I TRIED TO CHECK OUT 3 X BEFORE IT ACTUALLY WENT THROUGH.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kate Z
Site Experience FeedbackAug 12, 2026
easy to find what I was looking for, good to have a profile so the points get added without me having to do anything extra
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 12, 2026
Detailed when to use the product & how to get best results.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackAug 12, 2026
Great experience as usual
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat S
Site Experience FeedbackAug 12, 2026
I’ve used Aveda products for years, usually buy in store or thru Amazon. It was just as easy to buy thru Aveda online and I received a 15% discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dgr1244
Site Experience FeedbackAug 12, 2026
everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackAug 12, 2026
Pleased with website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JL
Site Experience FeedbackAug 12, 2026
Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vince
Site Experience FeedbackAug 12, 2026
prices are too high, which is the reason i only order a few times a year
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Hans
Site Experience FeedbackAug 12, 2026
Slow to load.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mama
Site Experience FeedbackAug 12, 2026
the website has improved, from a computer stand point. however its very difficult to navigate from my phone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashlee
Site Experience FeedbackAug 12, 2026
Nice list of products for body and hair! Been upset the BLACK MALVA shampoo and conditioner have not been back !? I was waiting for the product to be re launched I stopped buying a lot of other products because that was a line I used all the time and family members!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
LMNOPls
Site Experience FeedbackAug 12, 2026
I'm happy with the products but NOT thrilled with Aveda-online. It's beyond frustrating that points expire (shouldn't ever expire for customers! &/or aren't enough for anything for people not spending a lot of money each year.) Bothersome as a 26yr (salon) client that Aveda-Online *doesn't care about customer service enough* to offer a discount code to get less-frequent online clients BACK. I feel like they take advantage of customers like myself; people who aren't financially flourishing but want to take care of themselves with quality products. Sure, I don't purchase online as often as they'd like, because 33.8oz lasts me a year & I get extra at the salon, but I've ONLY patronized Aveda-certified/approved salons since 2001 & the value seems to be going DOWN. I feel ripped off but IDK which other products I can use. (Also. doesn't seem the same quality as the late-90's to early-Oughts. Perhaps I'm just irritated at lack of discounts & long-term client respect/thanks.) 2nd time: WHY OFFER FOUR FREE SAMPLES but NOT GIVE A CHOICE? (why not things I'd like to try?) The last 2x I've purchased, I've been offered four MEH products to "pick" from, but I'm supposed to pick out four different samples from FOUR items? **I do not have curly hair!** WHY WOULD ANYONE WANT TESTERS OF NON-APPLICABLE ITEMS? Aveda Online feels like beyond a rip-off, and each purchase is making me feel more and more like a mark. I'm concerned I'll be somehow penalized for this review, but it's how I feel. (None of the above applies to the salon I patronize! Amazing owner, not a snob, excellent with hair, styling and is a color maven.)
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
somerfan
Site Experience FeedbackAug 12, 2026
Really great products delivered swiftly (and since I buy enough - always free shipping)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackAug 12, 2026
The best products ever! Well worth the money!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
received an email with a travel kit that was not available on the website which is disappointing
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Monica
Site Experience FeedbackAug 12, 2026
Found website rather easy to operate. Wish that product ingredients were listed for each product as I have allergies and it would make it easier to research and to determine if I am allergic to any of the ingredients (SLS, gluten, almond oil, soy products, etc.)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tech
Site Experience FeedbackAug 12, 2026
Great look of the webesite and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pari
Site Experience FeedbackAug 12, 2026
Great Website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beecan
Site Experience FeedbackAug 12, 2026
Easy to navigate, except when you search skin products in search bar only. Few items show up which was confusing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sarra
Site Experience FeedbackAug 12, 2026
The Aveda website was easy to navigate and provided information on each product that helped me choose what products would be best for my hair type.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
DPH
Site Experience FeedbackAug 12, 2026
I have tried to input proper credit card in on 4 occasions without success. This will be the ladt time I try
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 3