Aveda Reviews - 1,577 Post-Delivery Reviews - 9.3/10
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 10% | 10% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 35,679
Emma
Site Experience FeedbackJun 21, 2026
Purchasing on mobile phone was a bit difficult with linking my account, but was easier on a tablet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RG
Site Experience FeedbackJun 21, 2026
I love Aveda products. I wish there was an easier way of viewing bag and checking out. Also, wish the pairing of shampoo and conditioners was made simple. Need a nutriplenish conditioner but not a leave in version
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
It was frustrating because they promised my choice of four free samples, but there were only 3 to choose from and I was not interested in any of them.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
FetzL
Site Experience FeedbackJun 21, 2026
Good communication and easy....good product selection
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shay
Site Experience FeedbackJun 21, 2026
The website was easy to use and gives free samples with every purchase. Discount code also worked well.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Ritik
Site Experience FeedbackJun 21, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Never again
Site Experience FeedbackJun 21, 2026
I was very disappointed. Speed of website was slow. Website posted Sunday hours and yet the site indicated no one was available. When I texted the posted Sunday hours, magically I got service! I asked r e differences between Nutriplenish and another hair oil. Once I finally got the answer, I went to adjust my shopping cart, and it had an item added for an additional $14. When I had entered the website, the screen posted that it would send me an email with the coupon code I wished to use, but it never did! Then I had to wait at least 15 min. To get a chat the second time, an only to be told that despite the fact that I have a membership my free shipping wasn’t free unless I spent $55. I informed the chat that I questioned why, but that was not answered. As well, I was once again promised an email with passcode for the coupon code, but after roughly 5 min. I hadn’t received it, and I was not about to pay for shipping or $14 for a travel sized styling cream, so I left the site. I was checking my email roughly 5 hours later. It was not the coupon code advertised. Is this not bait and switch, an illegal activity in the US? Against my better judgement I used the FREESHIP code, despite my better judgement. With this kind of service, I will never use the website again… I guess I’ll have to buy in-store.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Em
Site Experience FeedbackJun 21, 2026
Experience was easy and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria
Site Experience FeedbackJun 21, 2026
The quiz was very helpful to identify the products that would work best with my hair.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackJun 21, 2026
Good experience. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dianys44
Site Experience FeedbackJun 21, 2026
I had in my bag travel size curl cream free for me however later it’s just disappeared from there. Went back but sadly I wasn’t able to include this free travel size extremely useful for this summer that makes the experience fall short
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackJun 21, 2026
Good website, easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Website was very easy. No.complaints
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Neil
Site Experience FeedbackJun 21, 2026
Very good experience, for a while I could not figure out how to add the bottle pumps but eventually they were automatically added to checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shel
Site Experience FeedbackJun 21, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJun 21, 2026
Website is very easy to navigate. Lets you go back without having to start all over.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Liv
Site Experience FeedbackJun 21, 2026
easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackJun 21, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 21, 2026
Easy to use and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kare
Site Experience FeedbackJun 21, 2026
Nice experience. Good quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel O'Connell
Site Experience FeedbackJun 21, 2026
Overall good experience just took a few trys to find the product I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shellie1111
Site Experience FeedbackJun 21, 2026
Great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sanna
Post-Delivery FeedbackJun 21, 2026
For a very long time I have used Aveda mineral tinted moisture hydration teintee/oil-free/non grass. It is perfect for my skin and very natural looking. I would be very disappointed if I could not keep purchasing it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 21, 2026
Experience was great very easy usually I order your product through Amazon’s but wanted to see what other products were available on your website. Have been using your body wash for 15 years and love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
meekssmith
Site Experience FeedbackJun 21, 2026
The website seems to run slow…almost unresponsive sometimes; otherwise it was fine and had the information on there that I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
None
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colin
Site Experience FeedbackJun 21, 2026
The page was forced to reload during the checkout process, and it felt like more steps than I’m used to with more modern websites. Generally just not a smooth experience. The website also feels old and clunky overall.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 21, 2026
Everything was fine. I found all the products I was looking for as well as some new products to try.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ra4ster
Site Experience FeedbackJun 21, 2026
I knew what I was looking for so it’s was fine however there are a lot of products with similar functionality and I do believe as a consumer to find this overwhelming
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
BJP
Site Experience FeedbackJun 21, 2026
Started using the product several years ago and gradually keep trying new choices. Very satisfied with Aveda and how well it works. Been trying to find products to use on my natural curly hair and have to say it works great.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz Nova
Site Experience FeedbackJun 21, 2026
Been using the AVEDA products for over 25 years. Hair care and skin care
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KHauck
Site Experience FeedbackJun 21, 2026
Fabulous experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donna
Site Experience FeedbackJun 21, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tom
Site Experience FeedbackJun 21, 2026
Website is easy to use and is well laid out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sassenach
Post-Delivery FeedbackJun 21, 2026
I love Aveda products. The website is very easy to use. I’ve had nothing but success with their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Not user friendly Shipping too expensive Supply problems with witch hazel hair products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
I have been a long time of Ada lover for 30 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
reem
Site Experience FeedbackJun 21, 2026
it was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leah
Site Experience FeedbackJun 21, 2026
The website was easy to navigate and find the items I wanted to get. Good product descriptions including ingredients.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoJo
Site Experience FeedbackJun 21, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackJun 21, 2026
All was easy as I could go to my reorder option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Good experience all through !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
dV
Site Experience FeedbackJun 21, 2026
Easy order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JEH
Site Experience FeedbackJun 21, 2026
Disappointed you are out of firm hold hair spray
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Babs
Site Experience FeedbackJun 21, 2026
Love Aveda products! Like that they add new items. Wish they didn’t discontinue some. Maybe try refresh marketing.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Aftab
Site Experience FeedbackJun 21, 2026
Love the Sap Moss conditioner !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Post-Delivery FeedbackJun 21, 2026
My order was exactly what I wanted, but the bottle of oil was not properly capped and leaked.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
Mand B
Site Experience FeedbackJun 21, 2026
When I got to check out, I usually get to choose from a bunch of sample options. It said you get 4 free samples but there were only 3 to choose from for curly hair. That was a bit disappointing. I also recall having more options for gifts with my points in each category. Navigating the website was easy and I am always very happy with my aveda products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pug
Site Experience FeedbackJun 21, 2026
Trouble finding a shammy to use with my mask. Maybe I spelled it wrong
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tracey
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10