Aveda Reviews - 1,580 Post-Delivery Reviews - 9.3/10
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 86% |
 Neutral | 9% | 9% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 35,735
smrttchick
Site Experience FeedbackJun 19, 2026
Can be laggy when entering billing information. Overall, love the products
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Meesh
Site Experience FeedbackJun 19, 2026
I enjoy aveda. This platform is great. I really enjoy reading the comments on your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great products
Site Experience FeedbackJun 19, 2026
Great selection, love the product, have used it for 15 years plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Process was easy. Wish there were more options for free samples
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cocoa
Site Experience FeedbackJun 19, 2026
Very easy to find the right category and product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ster
Site Experience FeedbackJun 19, 2026
Always have great service and results. As a lifetime customer of over 25 years, love your procuts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucylu
Site Experience FeedbackJun 19, 2026
I love the products and smell.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Easy to find desired products, seamless checkout process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Valleygurl
Site Experience FeedbackJun 19, 2026
I throughly had an excellent experience with the website. I love how they tell you how to use it and really go into detail about what kind of hair it is used for. I am not a pro at doing hair the right way and it makes me confident to use products in the right way and keep my hair healthy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pats
Site Experience FeedbackJun 19, 2026
easy to find what I needed, and the curl care line is the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melissa
Site Experience FeedbackJun 19, 2026
It’s a little clunky on mobile but since I do shop your most popular products, what I want is pretty easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mt bulldog
Site Experience FeedbackJun 19, 2026
Good-sap moss was in stock. Bad-sap moss shampoo size too small, and no larger size product available in sap moss. Also, I thought redeeming points would mean a price break on the order total but no, it means receiving more product in travel sizes for free not good! What kind of a reward is that?
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
HnancyH
Site Experience FeedbackJun 19, 2026
Never have an issue with the site. Easy as pie
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Megalyn
Site Experience FeedbackJun 19, 2026
Easy navigation. Smooth checkout. Provided rewards info clearly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Sometimes it is difficult to determine if the student discount is active or not.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
williams
Site Experience FeedbackJun 19, 2026
always easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
good products and options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nonee
Site Experience FeedbackJun 19, 2026
Love these products - great results and really enjoy using them! My stylist says my hair is always in great shape.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Minka
Site Experience FeedbackJun 19, 2026
Love these products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 19, 2026
Easy to navigate. Overall the look was pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzy
Site Experience FeedbackJun 19, 2026
I had to pay shipping for my free product. I didn't see an option to pick up in the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackJun 19, 2026
I have previously purchased their products and love them. The websites is fairly easy to use if you have an idea of what you want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chicki
Site Experience FeedbackJun 19, 2026
Hi quality products that always perform. Husband specifically requests them too! Website performed smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackJun 19, 2026
I was able to locate the product that I was looking for very easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC
Site Experience FeedbackJun 19, 2026
It was probably more difficult because I was using my phone rather than my computer. I seemed to bounce around a lot!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
johnny416
Site Experience FeedbackJun 19, 2026
easy to use. i couldn't quickly see the search button though. i wanted to see if there was any styling wax or gel for men.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dede
Site Experience FeedbackJun 19, 2026
The website is very easy to use! The details of the products and use of them are explained well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HBHinVA
Site Experience FeedbackJun 19, 2026
...ran out of conditioner, needed refill. Other item, stress ball, trying it out and the hand/body wash was an add from my points.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Claudi
Site Experience FeedbackJun 19, 2026
Very user friendly and clean website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 19, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 19, 2026
I have used this product for the last 10 years and don't use any other shampoo unless my "purple" shampoo is not available to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Beth
Site Experience FeedbackJun 19, 2026
I have been using Aveda hair and skin products for over 25 years. I love them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Your UI/UX is awful and the site is slow.
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brookie
Site Experience FeedbackJun 18, 2026
very easy to navigate to get the products I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Everything worked as intended.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
kara
Site Experience FeedbackJun 18, 2026
Easy to find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Huge fan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJun 18, 2026
love Aveda so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saundra
Site Experience FeedbackJun 18, 2026
I was able to quickly order my product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
The 4 free sample options were not good for my hair type. The only options were for curly advanced and invati. I have thick wavy hair and don’t like to have it curly. I am happy with the free bday gift and the options to subscribe and save.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jenny
Site Experience FeedbackJun 18, 2026
The website was very user friendly. Details of product ingredients and how to use were very detailed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mommabear
Site Experience FeedbackJun 18, 2026
The website is very easy to navigate. I love being able to make my purchase online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RG
Site Experience FeedbackJun 18, 2026
Website was easy to operate. Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackJun 18, 2026
I thought the hair quiz did not ask enough questions. I felt it mostly asked about my scalp and not other aspects of my hair. yes some my life style some but felt I had more info to give.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
dspaul
Post-Delivery FeedbackJun 18, 2026
Aveda is the only place I can purchase this product and I've been using it for years now. It doesn't disappoint. The price is a tad high (for me), but I make the stuff last a long time. Aveda free shipping threshold also is a bit on the high side, so I order two products at a time, which really makes it last a long time.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Laura
Site Experience FeedbackJun 18, 2026
Pretty easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackJun 18, 2026
Easy, fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackJun 18, 2026
Easy and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reese
Site Experience FeedbackJun 18, 2026
Super easy to navigate! So many ways to search and discover what products would make a difference with styling, shampooing, and conditioning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Survey somewhat challenging!! And was vastly more time consuming!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10