Aveda Reviews - 1,583 Post-Delivery Reviews - 9.3/10
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 85% |
 Neutral | 9% | 9% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 35,808
Online Shopper
Site Experience FeedbackJun 18, 2026
Your UI/UX is awful and the site is slow.
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brookie
Site Experience FeedbackJun 18, 2026
very easy to navigate to get the products I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Everything worked as intended.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
kara
Site Experience FeedbackJun 18, 2026
Easy to find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Huge fan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJun 18, 2026
love Aveda so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saundra
Site Experience FeedbackJun 18, 2026
I was able to quickly order my product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
The 4 free sample options were not good for my hair type. The only options were for curly advanced and invati. I have thick wavy hair and don’t like to have it curly. I am happy with the free bday gift and the options to subscribe and save.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jenny
Site Experience FeedbackJun 18, 2026
The website was very user friendly. Details of product ingredients and how to use were very detailed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mommabear
Site Experience FeedbackJun 18, 2026
The website is very easy to navigate. I love being able to make my purchase online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RG
Site Experience FeedbackJun 18, 2026
Website was easy to operate. Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackJun 18, 2026
I thought the hair quiz did not ask enough questions. I felt it mostly asked about my scalp and not other aspects of my hair. yes some my life style some but felt I had more info to give.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
dspaul
Post-Delivery FeedbackJun 18, 2026
Aveda is the only place I can purchase this product and I've been using it for years now. It doesn't disappoint. The price is a tad high (for me), but I make the stuff last a long time. Aveda free shipping threshold also is a bit on the high side, so I order two products at a time, which really makes it last a long time.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Laura
Site Experience FeedbackJun 18, 2026
Pretty easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackJun 18, 2026
Easy, fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackJun 18, 2026
Easy and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reese
Site Experience FeedbackJun 18, 2026
Super easy to navigate! So many ways to search and discover what products would make a difference with styling, shampooing, and conditioning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Survey somewhat challenging!! And was vastly more time consuming!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Easy process, excellent products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sooty
Site Experience FeedbackJun 18, 2026
Goodness. I've been with you guys for many years, salons in TX. states and find a professional each time. Your Products are pure organic, and I trust the results each time. Always thrilled to find your web site is still LIVE and maybe paired down but the best is available and is sent to me and always dependable. acc.old268024/new1995286 BKP These need blended.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 18, 2026
Effective though overpriced products. Small size means purchasing more often. Creepy business plan.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 9
Betty
Site Experience FeedbackJun 18, 2026
I love the Aveda products. Quality ingredients that have helped my hair. Easy to used website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BF
Site Experience FeedbackJun 18, 2026
Loved the experience today, but not crazy about what I can use my points for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Momranga
Site Experience FeedbackJun 18, 2026
I have used away the products only for the last 15 years or more, they are excellent in every way with regard to my favorites. I love that they are vegan. I mostly purchased my products from my hairdresser, but have recently ventured to ordering online. This is a little frustrating because it seems my choices on my car to keep disappearing if I have to take a break to receive a call or whatever otherwise the experience is easy enough.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 18, 2026
I wish I could have picked this up from my local Aveda location. Why don’t you keep this candle in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Customer
Site Experience FeedbackJun 18, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lani
Site Experience FeedbackJun 18, 2026
The website was fine.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
LisaC
Site Experience FeedbackJun 18, 2026
It was an awesome experience. Easy to use.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
JR
Site Experience FeedbackJun 18, 2026
This was the only place I could get the product I would have liked it delivery quicker but did n't want to pay any more - product is expensive compared to other products so shipping costs make it expensive for me. Wanted to get the discount if you get on mailing list but it didn't come thru
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Mark
Site Experience FeedbackJun 18, 2026
very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Joyce
Site Experience FeedbackJun 18, 2026
user friendly. easy to find what I want.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ali
Post-Delivery FeedbackJun 18, 2026
I absolutely love Aveda products, and so do my massage therapy and reiki client's. I highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
teachingmatthew
Site Experience FeedbackJun 18, 2026
Easy to complete the order and get the product I was hoping for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
KE
Site Experience FeedbackJun 18, 2026
I didn't have any choices for my free samples which was disappointing. It looked like there were a bunch to choose from but I didn't get to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Website was clear and consise
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
Chris
Site Experience FeedbackJun 18, 2026
It was easy to find all that I needed and the purchase process went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Very easy to find products. Familiar with website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shari
Site Experience FeedbackJun 18, 2026
Website is clean and attractive, the images of the products are clear and helpful. I like the simplicity of finding what I need, very few interruptions with ads or reminders of other products that I'm not actually looking for. I've been using Aveda products for over 30 years and will never change. They are exactly the right thing for my skin and hair and worth every penny.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Purple
Site Experience FeedbackJun 18, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Post-Delivery FeedbackJun 18, 2026
I love the smell of the product! My hair feels great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
It would be nice to be able to order from the app.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa S.
Site Experience FeedbackJun 18, 2026
Experience was great. I went online for one item but the site suggested another in addition and after reading the description I could almost smell it so I had to order immediately!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DMT
Site Experience FeedbackJun 18, 2026
Would prefer to purchase extra large conditioner bottles for home and gym. More convenient and less waste! Love the Smooth Infusion conditioner and Advanced Curl Cream!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJun 18, 2026
Simple and clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackJun 18, 2026
The website is easy to get around and find things which is great. However, I really wish it would have a quiz to help me decide what skin care products to use like it does the hair quiz. Please add this.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 18, 2026
X
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mom Squad
Site Experience FeedbackJun 18, 2026
Love my Aveda
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cgee257
Site Experience FeedbackJun 18, 2026
Today's online purchase was seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bec
Post-Delivery FeedbackJun 18, 2026
Aveda products are the best. The only hair products I will use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Terri
Site Experience FeedbackJun 18, 2026
Great selection and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10