Aveda Customer Reviews
Aveda holds a 9.2/10 overall rating and 1,528 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 9% | 8% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 14% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 33,755
Sylvia M
Site Experience FeedbackJul 31, 2026
I miss walking into the store.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rorra
Site Experience FeedbackJul 31, 2026
Try this product and would see
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KJ
Site Experience FeedbackJul 31, 2026
Price high
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ambr
Site Experience FeedbackJul 31, 2026
Smooth online experience and easy to use website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nimmbear
Site Experience FeedbackJul 31, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nyq62
Site Experience FeedbackJul 31, 2026
I have no problem with the website at all. I could have went to the mall because the story is in there.But to me, I'd rather do it online.Less hassle less trouble
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skippy
Site Experience FeedbackJul 31, 2026
All went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
mjsnskg
Post-Delivery FeedbackJul 31, 2026
I like the products even though they are a tad expensive. I used to live in an area with a local Aveda retail store. No longer do I.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Jen
Site Experience FeedbackJul 31, 2026
love your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJL
Site Experience FeedbackJul 31, 2026
I love that I can purchase trial sizes when trying new products or when I need to spend a little less at one time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJul 31, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJul 31, 2026
Very user friendly and informative
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Robyn
Site Experience FeedbackJul 31, 2026
Everything is easy to order and pay for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LJ
Post-Delivery FeedbackJul 31, 2026
I've had great success with the products I'm using. My hair looks and feels very healthy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Meg
Site Experience FeedbackJul 31, 2026
I love Aveda's products and I'm happy with my experience overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harz
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJul 31, 2026
Easy to use & beautiful. Very much like that Aveda shows the consistency of the product (gel, creme, etc).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MissBlue
Site Experience FeedbackJul 31, 2026
I received a reminder about my points expiring & realized I was out of hairspray, so it prompted me to get that task done. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scridmo
Site Experience FeedbackJul 31, 2026
User friendly website. I was able to easily find what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 31, 2026
The only issue I have is the website is a little slow. otherwise you all are awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MHE
Site Experience FeedbackJul 31, 2026
It was easy to find what I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jk
Site Experience FeedbackJul 31, 2026
I got lipstick, the color of which is hard to find. Thank you.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
CM
Site Experience FeedbackJul 31, 2026
happy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Aveda Takes of My Hair
Site Experience FeedbackJul 31, 2026
Easy to order desired items for upcoming trip.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reese
Site Experience FeedbackJul 31, 2026
easy to navigate. I used to have a membership back in 2020 and i tried to check today and seems it was closed? Now you have to spend $10 to rejoin? I did not love that.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Angela
Site Experience FeedbackJul 31, 2026
Site let me quickly move from one page to another, but viewing the information on some of the product pics caused glitches if expanding the pic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stace
Site Experience FeedbackJul 31, 2026
User friendly - appreciate the categories to make it easy to find types of products I was searching for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackJul 31, 2026
The Aveda site is well organized, attractive and informative. I enjoy shopping there as can browse all products and get questions answered I may have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Great product.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Amy
Site Experience FeedbackJul 31, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackJul 31, 2026
Payment completion was glitchy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ET
Site Experience FeedbackJul 31, 2026
ET. Experience was wonderful! Every new customer should take the test to be sure they are purchasing the best products for their hair. I can not wait to use these products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
It would be great to have a bit more information on your products in the details section, even if it appears additional details. How much, frequency, let it air dry or proceed as wet, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Botanical Newbie
Site Experience FeedbackJul 31, 2026
Easy to navigate. Love the free samples offer!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Tiki
Site Experience FeedbackJul 31, 2026
I provided my email address and it was already on file but I never got the confirmation email to update my password or get my percentage off
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carmen S.
Site Experience FeedbackJul 31, 2026
I am reordering my shampoo and found it easy to order from past purchases I like the user interface
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJul 31, 2026
I am even more pleased that your online store is well stocked - I was finally able to purchase items that have not been available in your brick & mortar stores. My last visits to an actual Aveda store have been disappointing: products were out of stock and customer service was lacking.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bea
Site Experience FeedbackJul 31, 2026
Very clean, easy to use website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avedafan
Site Experience FeedbackJul 31, 2026
Website is awful. I couldn’t get app to connect. I had to demand re-add. Also lost my membership number from my last order. I had about 3000 poitwhich appeared to disappear. Couldn’t use iPad, no keyboard.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Post-Delivery FeedbackJul 31, 2026
I love Aveda products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Felisa
Site Experience FeedbackJul 31, 2026
Everything was fine.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 4
Jg
Site Experience FeedbackJul 31, 2026
Your website is very easy to navigate. No problems at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackJul 31, 2026
No difficulties
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 31, 2026
Excellent product, love the website it's beautiful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe - Sarasota
Site Experience FeedbackJul 31, 2026
The Aveda website is easy to navigate and informative. The checkout process was straightforward and fast. I appreciated the free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lippyexpert
Site Experience FeedbackJul 31, 2026
Found what I needed easily. Would like my product as soon as possible as the Aveda store near me didn't have the product I wanted, so I had to order on line and now have to wait 3-5 business days which is a bummer
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Homeowner
Site Experience FeedbackJul 31, 2026
Easy !! I like the way the products are described and shown
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJul 31, 2026
Will be better able to complete survey once product is received to truly evaluate efficiency of the order process.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Dhall
Site Experience FeedbackJul 31, 2026
Site is easy to navigate with separate product views
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JD
Site Experience FeedbackJul 31, 2026
Always easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10