Aveda Customer Reviews
Aveda holds a 9.1/10 overall rating and 1,409 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 87% |
 Neutral | 8% | 5% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 80% |
Neutral | 14% | 15% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 29,632
Curly girl
Site Experience FeedbackOct 30, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nattie
Site Experience FeedbackOct 30, 2026
Great offers at the end with free samples
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Leslie
Site Experience FeedbackOct 30, 2026
Fragrances of the product are great—natural smelling and not overpowering or too strong
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mauxi
Site Experience FeedbackOct 30, 2026
website was very helpful and clear about the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
A military discount would be nice as it's all over the Internet that you have one but it's not clear how to obtain that.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jess
Site Experience FeedbackOct 30, 2026
I am a loyal Aveda customer. Overall I am highly satisfied with most Aveda products that I’ve used in the past, though I have spend quite a lot of money on products that I’ve not seen a benefit from using. I would recommend the products that I use on a daily basis. I’m not sure if it’s just an issue unique to me, but I always find that Aveda’s website takes an excessively long time to load.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Park
Site Experience FeedbackOct 30, 2026
Easy to navigate and great options. I liked the hair quiz.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Akito
Site Experience FeedbackOct 30, 2026
very helpfull
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kate
Site Experience FeedbackOct 30, 2026
Discovered Aveda in a department store so 20 yrs ago. So professional and friendly. They had product for any type of hair let alone how to take care of it. Easy instructions and wonderful products. the consistency of products is amazing. BK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackOct 30, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sandy
Site Experience FeedbackOct 30, 2026
easy to use, found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackOct 30, 2026
The site is easy to navigate. Products are shown as well as their effect on your hair and skin. Checkout is easy and you have options on payment plans. Generally shipping is free and arrives packaged nicely...Arrival time also is very quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JZ
Site Experience FeedbackOct 30, 2026
Everything was perfect. Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jodi
Site Experience FeedbackOct 30, 2026
It was quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Aging Gracefully
Site Experience FeedbackOct 30, 2026
Your site is well organized, making ordering a breeze. Your products are the only ones that don't make me break out in a rash. Skin care is hard to find and my stylist helped me find the right Aveda products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KK
Site Experience FeedbackOct 30, 2026
Site is fine but I miss having a store to go to and be able to talk to someone. The store closest to me closed leaving the next one over 1.5 hour drive
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Aria
Site Experience FeedbackOct 30, 2026
Easy to find the product on website and fair price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Marbles
Site Experience FeedbackOct 30, 2026
I do not have any complaints regarding Aveda's website. I find it easy to navigate and user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curly
Site Experience FeedbackOct 30, 2026
overall great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bren
Site Experience FeedbackOct 30, 2026
I absolutely love the product and is very easy to navigate and place my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate Z
Site Experience FeedbackOct 30, 2026
love the new 'order from previous purchases' option - made re-ordering streamlined and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rdsmith
Site Experience FeedbackOct 30, 2026
Very easy to use but so many great products to choose from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Post-Delivery FeedbackOct 30, 2026
I always recommend. My favorite product both for hair and body wash.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
Online Shopper
Site Experience FeedbackOct 30, 2026
Everything was great!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sandra
Site Experience FeedbackOct 30, 2026
The website is very user friendly. I used the chat and it was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Allyssa
Site Experience FeedbackOct 30, 2026
I always love Aveda products and the process is always easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dean the Dream
Site Experience FeedbackOct 30, 2026
It was quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackOct 30, 2026
very easy to use website. since there are no local shops I decided to try it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
Easy to maneuver through products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linny
Post-Delivery FeedbackOct 30, 2026
i love Aveda products but i am very unhappy that the local store closed and don't like paying the expensive shipping charge
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Arehn
Site Experience FeedbackOct 30, 2026
I was supposed to get to choose free samples but was never given a chance to do so
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
RYe
Site Experience FeedbackOct 30, 2026
It is overall straightforward
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
dwscurlgurl
Site Experience FeedbackOct 30, 2026
Easy-to-manage website with clear and concise navigation - always has my items in stock, and shipping is usually free! For your member discount, you have to wait for a code, and sometimes waiting 15 minutes - do it instantly!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SueK
Site Experience FeedbackOct 30, 2026
It would be more helpful to have the details of the specific products (in this case - the specifics scents) included on the front page with the general product info instead of having to search for them to see what specific scents are in each mist.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
LWillo
Site Experience FeedbackOct 30, 2026
this website is very easy to use, i like that i can search by collection i could add everything in one click love Aveda and have been using it for 25+years love the smell
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Site Experience FeedbackOct 30, 2026
Easy to navigate and search for products was helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackOct 30, 2026
It is fairly easy to navigate. I was able to get a discount code. Products I wanted were avaiable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
82ABNDIV
Site Experience FeedbackOct 30, 2026
nice, easy, simple to redeem point and buy products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackOct 30, 2026
Love this stuff. Wish you were allowed to purchase anything on their site with rewards points not just what Aveda chooses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sravya
Site Experience FeedbackOct 30, 2026
overall good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 30, 2026
Love getting the free samples it helps which product works best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackOct 30, 2026
Good. No problem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ddog
Site Experience FeedbackOct 30, 2026
Very pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Breezy
Site Experience FeedbackOct 30, 2026
Challenges with seeing what is best for my type of hair. Also had challenges with applying in discount box.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stenogirl
Site Experience FeedbackOct 30, 2026
Composition oil should be on front page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CA
Site Experience FeedbackOct 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zinnialady
Site Experience FeedbackOct 30, 2026
Love AVEDA for my salt and pepper hair. I use all AVEDA products and very satisfied with the results. I usually buy from AVEDA online since they ship quickly and include some delicious samples!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AvedaLover
Site Experience FeedbackOct 30, 2026
I love how easy it is to understand the products’ benefits and usage directions. It takes the “analysis paralysis” out of the equation very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
The site moves very slow. But otherwise it's easy to find what you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DMM
Site Experience FeedbackOct 29, 2026
Very hard to find the products and product sizes I wanted- hard to find travel size products- wish that there were more of them.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10