Aveda Customer Reviews
Aveda holds a 9.2/10 overall rating and 1,523 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 84% |
 Neutral | 9% | 7% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 33,710
Wheels56
Site Experience FeedbackAug 1, 2026
Great ordering experience! Great products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becurlyfan
Site Experience FeedbackAug 1, 2026
Great experience I just couldn't redeem the same products for points online as I can in the salon. I found that odd. Appreciate the specials with the travel size products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kind
Site Experience FeedbackAug 1, 2026
Good Products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MNM
Site Experience FeedbackAug 1, 2026
Everything was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Krista
Site Experience FeedbackAug 1, 2026
I found what I was looking for very easily. I like that I can lookup the product at by the line of hair care products you offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bshmere
Site Experience FeedbackAug 1, 2026
worked great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackAug 1, 2026
I like being member with free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tweety
Site Experience FeedbackAug 1, 2026
Searching for products is really easy and each product provides information on what that product is good for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Hard to narrow down other hair items b/c they do not fall into pre designated categories.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Girlie
Site Experience FeedbackAug 1, 2026
Good. Instructions are clear easy to follow Aveda product pictures are clear & easy to read.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Callies mom
Site Experience FeedbackAug 1, 2026
We moved to IN & no longer have a concept Aveda Salon but do have one that carries & uses Aveda products. I am not able to get the3 makeup products here so am enthused to be able to order on line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
U
Site Experience FeedbackAug 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Elizabeth D.
Site Experience FeedbackAug 1, 2026
Aveda products are amazing! They have made such a huge impact on my hair. I thank my salon for introducing me to these products. It’s awesome that I can’t either purchase Aveda in-store at my salon or come to their website which is easy to navigate. The products have always come on time and the delivery is reliable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miss Jackson
Site Experience FeedbackAug 1, 2026
It was an easy process for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HW
Site Experience FeedbackAug 1, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Momma kk
Site Experience FeedbackAug 1, 2026
Easy to navigate site and the products are alway top notch
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Todd
Site Experience FeedbackAug 1, 2026
Love this company’s men hair and skin care products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Turtle Lover
Site Experience FeedbackAug 1, 2026
I found the items I was seeking, but I needed to check the products I already had at home, in order to come up with the names of what I was seeking. I love Aveda products, enough that I was seeking a replacement for specific products I've used in the past -- many times.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Disappointed that I could not add the birthday promotion at check out.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
JP
Site Experience FeedbackAug 1, 2026
It was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackAug 1, 2026
A little difficult entering the discount codes and double points
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mel410
Site Experience FeedbackAug 1, 2026
Easy navigation and clear descriptions of products and best uses
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 1, 2026
Previously, I have had to go through a salon to purchase your products and wasn't aware your policy had changed. I'm overjoyed and will be back asap.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soft Hair, Strong Opinions
Site Experience FeedbackAug 1, 2026
The only time I getter better treatment is when I’m in a Aveda Salon in person. This website is giving virtual head massage energy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Steve
Site Experience FeedbackAug 1, 2026
Very Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cher
Site Experience FeedbackAug 1, 2026
The website is easy to navigate. The prices and ounces are noted properly. Very user-friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KT
Site Experience FeedbackAug 1, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristin
Site Experience FeedbackAug 1, 2026
The website is very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GG
Site Experience FeedbackAug 1, 2026
Website is fine. Easy to navigate and overall attractively designed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kayla
Site Experience FeedbackAug 1, 2026
Very easy to select the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emma’s Mom
Post-Delivery FeedbackAug 1, 2026
I’ve loved Aveda ever since I started using my mom’s products as a kid when I’d shower in her shower. Everything smells so good! No I’m passing it along to my 13 year old daughter with the acne foaming facial soap and wipes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Madcox
Site Experience FeedbackAug 1, 2026
Easy to use site, good selection and products designed for my hair type
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
M
Site Experience FeedbackAug 1, 2026
Easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms. George
Site Experience FeedbackAug 1, 2026
Got a huge recommendation from the Mcsweeney Solon and my hair feels great.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
JJ
Site Experience FeedbackAug 1, 2026
I love that I can order my Aveda products online now. The store at my local mall closed & I never had much time to go to the mail anyway. So this is very convenient for me. I have tried many hair products throughout the years & Aveda products are still the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mh
Site Experience FeedbackAug 1, 2026
Why did I have to sign in twice? Once to shop and see Point offers and then again to check out. I was using my phone. Wedding eye cream, no longer available too bad.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
SG
Site Experience FeedbackAug 1, 2026
Please label the products that are gluten free more clearly. It helps a lot for those of us that have Celiac. We need gluten free products labeled clearly. Also, the coupon didn't work and that is disappointing.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jennifer
Post-Delivery FeedbackAug 1, 2026
My package not only didn’t arrive on time but also got lost in transit. The customer service asked me to wait a little longer- it was a gift. So she would reorder but could not give me a new order number or information. I called the next day and the guy got me a new order and number. Tracking is terrible, we didn’t even know the vendor it’s not noted. I’ve ordered online enough to know that hanging up without a tracking number or order number is not right.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 2
Online Shopper
Site Experience FeedbackAug 1, 2026
So easy to navigate. Large number of interesting products with beautiful packaging and amazing products i can look forward to receiving.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kwolfe
Site Experience FeedbackAug 1, 2026
A little pricey, but overall good quality products. Been using Aveda for years for my entire family.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 1, 2026
I love aveda products just have not been able to afford them as often as k would like to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Discount Code
Site Experience FeedbackAug 1, 2026
I had a welcome discount code but did not know how to apply it because free shipping was also available after a certain amount purchased. It took some time to figure it out.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 4
Online Shopper
Post-Delivery FeedbackAug 1, 2026
Service was good and I received my product all the time. I love the rosemarymint body wash. Always looking for the best sales from Aveda.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Megan
Site Experience FeedbackAug 1, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
I til check out, did not know that the product I was purchasing was out of stock and would not ship for 1 to 2 weeks.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 1, 2026
Could not find information on rewards
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackAug 1, 2026
It was easy to find what I was looking for
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Smiles
Site Experience FeedbackAug 1, 2026
Thank you for quiz! It help me to determine my choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love the products and size options!
Site Experience FeedbackAug 1, 2026
A little hard to find products by line…. Would prefer by use (hair, skin, etc). Love the ability to order travel size on the regular size screen!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sylvia M
Site Experience FeedbackJul 31, 2026
I miss walking into the store.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10