Aveda Reviews - 1,577 Post-Delivery Reviews - 9.3/10
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 10% | 10% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 14% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 35,626
J P
Site Experience FeedbackJun 22, 2026
Advanced formulas have ruined Aveda. Sadly it’s no longer a good company.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Lindasz
Site Experience FeedbackJun 22, 2026
Easy to navigate, good experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tryst
Site Experience FeedbackJun 22, 2026
The website was pretty easy to use and attractive.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Sam
Site Experience FeedbackJun 22, 2026
Good website, easy to follow. Very please.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arjun
Site Experience FeedbackJun 22, 2026
Aveda has generally a very user friendly website. Only thing I would point out is things I normally order should be highlighted to me first instead of new products.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deborah
Site Experience FeedbackJun 22, 2026
Appreciate savings through website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
breswen
Site Experience FeedbackJun 22, 2026
What a difference it made with my fine straight hair in the suggested products. And they had a promotion going, but were out of a couple things.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zofia
Site Experience FeedbackJun 22, 2026
The site was simple to navigate. Making my purchase was fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Ally cat
Post-Delivery FeedbackJun 22, 2026
The products make a difference in my hair or my skin. They feel good when you use them and they also have very pleasant scents.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Brownie
Site Experience FeedbackJun 22, 2026
I had to click a few times to get details about each shampoo, but at least the info was there.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MP
Site Experience FeedbackJun 22, 2026
I knew what I wanted, and it was easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sam
Site Experience FeedbackJun 22, 2026
Order with ease
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJun 22, 2026
Love the products! I never have had problems with items being out of stock. I can always get what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teressa
Site Experience FeedbackJun 22, 2026
Love Aveda hair conditioner and hair styling products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AR
Site Experience FeedbackJun 22, 2026
It was easy to find what I want and order it. I joined A+, when I went to check out it asked me for my number and I didn't have one yet, so I just wrote NEW - that was a little confusing.. I hope you send me my number for next time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terri B.
Site Experience FeedbackJun 22, 2026
I've been using Aveda skin care products since my early 20's and I love the results. I'm now in my mid 50's and will continue to only use Aveda products on my face. I receive many compliments on my skin and always tell them it's Aveda. I recommend these products to everyone. Thanks Aveda!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betty
Site Experience FeedbackJun 22, 2026
A friend gave me Invati shampoo and conditioner. I went to the site to find out if the conditioner was leave in or rinse. It bothered me that the packaging had no instructions. On the website I saw the rest of the system and decided to purchase the other items.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Laura
Site Experience FeedbackJun 22, 2026
The website worked very well. The checkout was easy and seamless. The design and layout are excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bert
Site Experience FeedbackJun 22, 2026
I wish I could have found more information on the product I purchased.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DDELUX
Site Experience FeedbackJun 22, 2026
It was excellent. Easy and straightforward online ordering experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Connie
Site Experience FeedbackJun 22, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wisconsinites
Site Experience FeedbackJun 22, 2026
I was is in need of a password reset and the CC was helpful and without confusion. I was frustrated that I had 2,600 points to redeem and for whatever reason I could redeem them for a 2,500 product. Instead I had to pick from the 2,000 or less options?!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 22, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 22, 2026
App didn’t work so I had to use website
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Julie
Site Experience FeedbackJun 22, 2026
Purchasing online was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
It said when I added my email address, I would getv25% off by entering Welcome15, however, I was not allowed to add the code, it was prepopulated.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 22, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Love shampoo and hair oil
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Sheila
Post-Delivery FeedbackJun 22, 2026
Website is easy to navigate and has a great selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AddieM
Site Experience FeedbackJun 22, 2026
Easy to order, but offer if 4 free samples were offered but could only get 3.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michele
Site Experience FeedbackJun 22, 2026
Great experience as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AvedaAnne
Site Experience FeedbackJun 22, 2026
Easy to find my products
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Bri
Site Experience FeedbackJun 22, 2026
What I disliked is that it was confusing on how to apply the 15% welcome code. There’s not a space to enter that code like it seems there should be. I had to go back and realized I needed to check the little boxes next to each item. It wasn’t clear, would rather just input a code like it advertised.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Emma
Site Experience FeedbackJun 21, 2026
Purchasing on mobile phone was a bit difficult with linking my account, but was easier on a tablet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RG
Site Experience FeedbackJun 21, 2026
I love Aveda products. I wish there was an easier way of viewing bag and checking out. Also, wish the pairing of shampoo and conditioners was made simple. Need a nutriplenish conditioner but not a leave in version
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
It was frustrating because they promised my choice of four free samples, but there were only 3 to choose from and I was not interested in any of them.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
FetzL
Site Experience FeedbackJun 21, 2026
Good communication and easy....good product selection
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shay
Site Experience FeedbackJun 21, 2026
The website was easy to use and gives free samples with every purchase. Discount code also worked well.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Ritik
Site Experience FeedbackJun 21, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Never again
Site Experience FeedbackJun 21, 2026
I was very disappointed. Speed of website was slow. Website posted Sunday hours and yet the site indicated no one was available. When I texted the posted Sunday hours, magically I got service! I asked r e differences between Nutriplenish and another hair oil. Once I finally got the answer, I went to adjust my shopping cart, and it had an item added for an additional $14. When I had entered the website, the screen posted that it would send me an email with the coupon code I wished to use, but it never did! Then I had to wait at least 15 min. To get a chat the second time, an only to be told that despite the fact that I have a membership my free shipping wasn’t free unless I spent $55. I informed the chat that I questioned why, but that was not answered. As well, I was once again promised an email with passcode for the coupon code, but after roughly 5 min. I hadn’t received it, and I was not about to pay for shipping or $14 for a travel sized styling cream, so I left the site. I was checking my email roughly 5 hours later. It was not the coupon code advertised. Is this not bait and switch, an illegal activity in the US? Against my better judgement I used the FREESHIP code, despite my better judgement. With this kind of service, I will never use the website again… I guess I’ll have to buy in-store.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Em
Site Experience FeedbackJun 21, 2026
Experience was easy and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria
Site Experience FeedbackJun 21, 2026
The quiz was very helpful to identify the products that would work best with my hair.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackJun 21, 2026
Good experience. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dianys44
Site Experience FeedbackJun 21, 2026
I had in my bag travel size curl cream free for me however later it’s just disappeared from there. Went back but sadly I wasn’t able to include this free travel size extremely useful for this summer that makes the experience fall short
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackJun 21, 2026
Good website, easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Website was very easy. No.complaints
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Neil
Site Experience FeedbackJun 21, 2026
Very good experience, for a while I could not figure out how to add the bottle pumps but eventually they were automatically added to checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shel
Site Experience FeedbackJun 21, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJun 21, 2026
Website is very easy to navigate. Lets you go back without having to start all over.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Liv
Site Experience FeedbackJun 21, 2026
easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10