Aveda Customer Reviews
Aveda holds a 9.3/10 overall rating based on 1,573 verified post-delivery reviews on Bizrate.
Aveda Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2009 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 10% | 9% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Aveda
Showing 1 - 50 of 35,341
Shannon
Site Experience FeedbackJun 28, 2026
Aveda's website was pretty simple. Entering discount codes was easy to do!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
victoria
Site Experience FeedbackJun 28, 2026
the website bounces around every time you move the mouse - very very irritating. I was trying to order pure abundance clay volumizing conditioner and it is apparently no longer available. My husband loves it. :-(
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kath
Site Experience FeedbackJun 28, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Aleka
Site Experience FeedbackJun 28, 2026
It was somewhat user friendly, I had to toggle back a couple times to make sure everything was charged correctly.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Cat
Site Experience FeedbackJun 28, 2026
It was simple and allowed me to easily select and complete purchase of items I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
loved you for years
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
starr
Site Experience FeedbackJun 28, 2026
great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 28, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loyal customer
Site Experience FeedbackJun 28, 2026
I am a long time customer. I love Aveda products and services.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cookoo
Site Experience FeedbackJun 28, 2026
Very good online experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
k8b4
Site Experience FeedbackJun 28, 2026
So smooth and easy - once I reset my password, I was good to go! Been a customer for 20+ years. Nothing compares.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Piper
Site Experience FeedbackJun 28, 2026
It was easy; maybe I feel a lack of information for curly hair
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Used phone, overall good experience, onlyb2nd time ordering. Had trouble adding a reward item to cart and almost missed picking free samples, it worked out eventually but took more navigating. I also didnt realize my local salon and account were not synced and hope to fix the issue
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
Website today was fine. I had to order via the website because I visited the store today (Store 21814) and they were out of this product. I asked them to order it for me and they told me that they could not order it for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac
Site Experience FeedbackJun 28, 2026
No complaints, easy to use and easy to place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mushka
Site Experience FeedbackJun 28, 2026
Easy to see the update of points I’ve acquired. I enjoyed selecting the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
geecee
Site Experience FeedbackJun 28, 2026
When I went to "my bag" there was no way to add another purchase without starting all over again!
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Amy
Site Experience FeedbackJun 28, 2026
Reordered subscription product but did not see it in my basket at checkout. Don't know if it's coming or not...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Easy to purchase what I wanted. Was also looking for deodorant - surprisingly this is not a product you carry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
happy Grandma
Site Experience FeedbackJun 28, 2026
easy to navigate and find the products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Clara
Site Experience FeedbackJun 28, 2026
I redeemed some points to get hand cream
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
I love getting the extras on the web site. Wish my salon did that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Henry
Site Experience FeedbackJun 28, 2026
Expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JNM
Site Experience FeedbackJun 28, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shanbann
Site Experience FeedbackJun 28, 2026
Very easy to find my product and redeem points for a member discount code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
prathi
Site Experience FeedbackJun 28, 2026
Overall, my experience with the website today was positive. The website was easy to navigate, and I was able to find the information and products I was looking for without much difficulty. The layout was clean and the product details were helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hair love
Site Experience FeedbackJun 28, 2026
I love Aveda products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackJun 28, 2026
It’s ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 28, 2026
I liked the discount but honestly having to wait a week to receive the products would have me hesitating ordering again from Aveda directly. Though, I am frustrated with Amazon so I'd have to think this over as I would rather buy from businesses/brands directly.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
experience good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tonya
Site Experience FeedbackJun 28, 2026
My experience with the website was great very easy to find what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Rudy
Site Experience FeedbackJun 28, 2026
Great, easy to navigate on my cell phone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Everything was great. I do with there were more sample products not related to hair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RDA32
Site Experience FeedbackJun 28, 2026
Great experience
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
MsIronarm
Site Experience FeedbackJun 28, 2026
Website was easy to navigate. Entering a welcome code and creating an account were easy. Transaction link with PayPal was easy. Quick look at site, chose products, created an account and checked out all with less than 5 minutes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cynsky
Site Experience FeedbackJun 28, 2026
Pretty easy, I love Aveda products and salons!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wonderful
Site Experience FeedbackJun 28, 2026
Wonderful website - easy to navigate, descriptions and usage is clear. Would love more sales.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joan M
Site Experience FeedbackJun 28, 2026
I frequently shop for shampoos and conditioners. The sap moss no longer comes in a larger size, but I always want to check. If I hit re-order from my prior purchases, I'm not given an option to select a different size of the product if one is available. So then I go to look for shampoo, when what I really want is both shampoo and conditioners, but that is not a drop down option - so then I have to search in all products or by line... and I prefer to purchase from multiple lines, so the options I need require a lot of clicks. We order under my husbands email vs mine as well, but we don't need multiple accounts for our family, so hopefully you will be able to tie the feedback into reviewing the clicks needed to make the purchase.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Maxmarlin08
Site Experience FeedbackJun 27, 2026
The shipping and tax were presented right before purchase, should be upfront because the welcome15 promo code off for first time purchase is a joke and not transparent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yuki
Site Experience FeedbackJun 27, 2026
The website is user friendly!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kels
Site Experience FeedbackJun 27, 2026
The only confusing part was when my shipping was automatically changed back to standard after clicking express without an explanation. Also, with the quiz, it gave too many options for each step, which was slightly overwhelming. And suggestion for future, I wish there was a compare section that let me compare what I already use with aveda (shampoo conditioner I was gifted) with what the quiz gave me, which would have helped me decide faster. Everything else was phenomenal and I will be shopping again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JF
Site Experience FeedbackJun 27, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Twickers2026
Site Experience FeedbackJun 27, 2026
Easy to use and was happy to find product online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Osceola Thal
Site Experience FeedbackJun 27, 2026
Just frustrated... so I clearly have an account with Aveda. I recieve emails constantly. When I couldn't remember my password, I tried the 'do not remember password' option multiple times but never received a follow up email. I don't understand where the disconnect is, but I love Aveda products and would appreciate being able to maintain an account.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Junko
Site Experience FeedbackJun 27, 2026
The website experience was positive overall. I just wish the products were more affordable.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Desire
Site Experience FeedbackJun 27, 2026
I love the product and is the best one for my hair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Delaware Girl
Site Experience FeedbackJun 27, 2026
It was a little confusing because you only had certain products on sale. So I had to go all the way back and use search menu to find the product that I wanted, which was the curly cream. I i’ve used a better product since I’ve been 16. They’ve worked well on my hair. I’m now in my late 60s and my hair is healthy even though I have Long Covid. My hair went from perfectly being straight to being curly. However, with the help of the staff specifically Agnes she taught me which products to use and how to dry and style my hair and it looks absolutely wonderful. I would recommend Aveda and have for well over 50 years. The other reason I use their products is because I am very sensitive and they do not make me break out or set off any asthma or allergy attacks. They excellent products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiki22
Site Experience FeedbackJun 27, 2026
Good. It is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10