Aquasana Customer Reviews
Aquasana holds a 9/10 overall rating and 1,325 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 70% |
 Neutral | 14% | 17% |
 Negative | 9% | 12% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 74% | 74% |
Neutral | 19% | 19% |
Negative | 7% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 8,981
Jaya
Site Experience FeedbackSep 19, 2026
Aquasana is good for clean water
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackSep 19, 2026
Website was very informative and informative was specific to what matters most to us! My wife seen this brand from someone she follows on social media and we decided to do our own research and found this to be the best choice! Looking forward to installing this whole house water filtration system!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 19, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reednuts
Site Experience FeedbackSep 19, 2026
Easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gyster
Site Experience FeedbackSep 19, 2026
When clicking on photos, the site just slides the same photo. When checking out, my address wasn't filled in even though I have an account. Everything else is good. This is my second RO unit purchased from Aquasana, and the ROES-50 lasted several years before developing a leak that I couldn't repair by replacing the o-rings.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 19, 2026
easy to see pictures and pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 19, 2026
I bought a UV blub as a replacement for a Polar UV disinfecting unit. Fit my unit perfectly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
M. Robot
Site Experience FeedbackSep 19, 2026
The site provide product details and a quick and easy check out process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
Good website was able to answer my questions
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kylie
Site Experience FeedbackSep 19, 2026
The order experience was simple, the cost is affordable, promises more for what you pay for compared to other models I’ve seen
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Dan
Site Experience FeedbackSep 19, 2026
Not satisfied with paying for ground shipping. For $80, shipping should be included.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bbb
Site Experience FeedbackSep 19, 2026
Overall the website experience is fine. I generally just use the search function. I did need to do a little digging to make sure I was ordering the right filters for our high flow system.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eric
Site Experience FeedbackSep 19, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M.Road
Site Experience FeedbackSep 19, 2026
I have been purchasing products for over 4 years. First time with water for Life. I should've have signed up 4 years ago !
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chris
Site Experience FeedbackSep 19, 2026
had an issue with paypal transactions otherwise seemed okay
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackSep 19, 2026
Easy to access, find what I needed and apy
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 19, 2026
Very easy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Not happy
Post-Delivery FeedbackSep 19, 2026
The Direct Connect water filtration system does not work at all. The TDS is measuring 487 on the meter. Useless product. You should be held accountable for false advertising. I want a total refund plus $100 for my time installing your useless product.
- Overall Rating: 7
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JT
Site Experience FeedbackSep 19, 2026
Everything about the product looks great, excellent price if you ask me (a lot of offers as well). Gonna try it for the first time and everything seems great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jesse
Post-Delivery FeedbackSep 18, 2026
xx
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 6
- Customer Support: 6
Mike
Site Experience FeedbackSep 18, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackSep 18, 2026
Easy to find, shop and pay
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bill
Post-Delivery FeedbackSep 18, 2026
We've been happy with our system and I bought replacement filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mouse
Site Experience FeedbackSep 18, 2026
It was difficult for me to find the replacement filters. Checkout was pretty good though.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Aqua
Site Experience FeedbackSep 18, 2026
Signed up to receive a 50% discount on products, but that was bogus. Was signed up for autoship over a year ago, but discontinued because I kept receiving and was being charged for a double order. There was no way to resolve this, so I discontinued autoshipping. I do not trust their billing procedures or overall integrity.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Budwiser
Site Experience FeedbackSep 18, 2026
Experience was good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 18, 2026
No issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 18, 2026
I was disappointed to be offered the WELCOME50 discount for 50% off, but it was not accepted when I checked out. I bought replacement filters, and also bought the auto-renewal filter replacement option. If not for that, I would have top-rated everything in the surve.
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Moeses
Site Experience FeedbackSep 18, 2026
Purchase went smoothly. Had to include different billing address (a little clumsy)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ted
Post-Delivery FeedbackSep 18, 2026
Everthing went very well. Product arrived on time and complete
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
b
Site Experience FeedbackSep 18, 2026
couldn't apply coupon
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackSep 18, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ab
Site Experience FeedbackSep 18, 2026
Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aqua customer
Site Experience FeedbackSep 18, 2026
Website easy to navigate and understand.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Second time around
Site Experience FeedbackSep 18, 2026
Moving and needed a new under counter water filter. Wanted the same filter I had because I was satisfied with the first one
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert B
Site Experience FeedbackSep 18, 2026
Website was great....easy to understand and easy to read.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jean
Site Experience FeedbackSep 18, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie F.
Post-Delivery FeedbackSep 18, 2026
I previously had an on counter aquasana unit and wanted to upgrade when moving into my new house. This under sink integrated tap was a breeze to install and I love how quiet it is. I am thrilled with this purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mcomment
Site Experience FeedbackSep 18, 2026
Good experience overall, but hard to understand what products match which systems. Would prefer a streamlined filtering experience directing me to one product line relating to the system I already have.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackSep 18, 2026
It was just bottle caps.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
NJ
Site Experience FeedbackSep 18, 2026
Easy to use and find what I needed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barnaby
Site Experience FeedbackSep 18, 2026
The website works great. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Post-Delivery FeedbackSep 17, 2026
Aquasana was having a glitch on their website related to a specific product. I wanted to place the order only myself as I was trying to redeem a credit card bonus through a shopping app, but the glitch made it so I had to place the order over the phone. I called and talked to customer service about this and expressed my hesitation with placing the order over the phone and I was giving direction on how to place the order myself while still guaranteeing I could be eligible for water for life. Every agent I spoke to was super knowledgeable and friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MWW
Site Experience FeedbackSep 17, 2026
Website is fine; ordering is easy; pricing for replacement filters is getting steep
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JC
Site Experience FeedbackSep 17, 2026
The best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melv
Site Experience FeedbackSep 17, 2026
We had a aquasana filter at our old house and miss it at our new one. So excited for this one to arrive and finally have great tasting water again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pao
Site Experience FeedbackSep 17, 2026
I had a good experience, I have an account it was easy to find the replacement I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 17, 2026
It was unclear if I received the discount or not. I really hope I did! I would not have bought it otherwise.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 17, 2026
allow for upgrade purchase such as prefilter casings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10