Aquasana Reviews - 2,491 Review - 9.0/10
Aquasana Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.9 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 8.8 /10 |
9.0out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 76% | 77% |
Neutral | 16% | 14% |
Negative | 8% | 9% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Recent Reviews for Aquasana
Showing 1 - 20 of 2,491
Zach
Post-Delivery Feedback
Jan 08, 2025
I was sent the wrong filters from what I thought that I was ordering. I needed the 3 20” filters not 3 10” filters.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 7
- Full ratings for this review »
HappySpotty
Site Experience Feedback
Jan 05, 2025
I was able to find the replacement cartridge pretty easily and checkout was easy. Good experience overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Just wish the filters I purchased were a little less expensive.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Fivfins
Site Experience Feedback
Jan 05, 2025
Biggest complaint is the shipping times. Paid extra $50 for 2 day delivery and soon as I ordered they said it takes several days to process before the 2 day shipping. Seems deceptive to me. And the fact that they want a review/survey completed before you receive your product seems unusual. Hopefully my $500 plus purchases was worth it
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Candrew
Site Experience Feedback
Jan 05, 2025
Easy to navigate website, simple and clear check-out experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
John
Site Experience Feedback
Jan 05, 2025
You should contact customer's when the need to replace filters and batteries
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Odawa
Site Experience Feedback
Jan 04, 2025
It is very hard to find the filters that are needed. It takes twice as long as any other site to order. It has stopped me from buying a whole house filter.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
WISO
Site Experience Feedback
Jan 04, 2025
The experience was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
High Price
Site Experience Feedback
Jan 04, 2025
I feel the UV bulb was overpriced. There is one on Amazon for $35.00 which seems to be about right for this item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Jan 04, 2025
No substantial discount appeared available. The "Water for Life" program requires ongoing, repeat, automatic purchases - and that is neither needed or wanted - so was disappointed with that, seeing that at checkout. It wasn't clear before that it would be an ongoing commitment.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 04, 2025
Okay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
littco
Site Experience Feedback
Jan 04, 2025
Quality products and service.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
NevadaDi
Site Experience Feedback
Jan 03, 2025
I was changing my filter, and the threads were stripped on the wand. Ordering a new unit was easy, but being a Friday evening, i fear overnight shipping isnt possible over the we3kend.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
TonyPCMan
Site Experience Feedback
Jan 03, 2025
Aquasana makes it very easy to find what I want, and order it quickly. I like that I was able to use a coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 03, 2025
I've had this unit for at least ten years, works just fine
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great experience
Site Experience Feedback
Dec 12, 2024
I had a great experience. Was looking for water filter my plumber recommended. Was able to find it easily and quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moski
Site Experience Feedback
Jan 03, 2025
The process was smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alan H
Site Experience Feedback
Nov 21, 2024
Just Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 03, 2025
I would like to set up a recurring subscription but you have it coming every 6 months-I would prefer every 11months since I need to replace the pre filter once a year.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thomas
Post-Delivery Feedback
Jan 03, 2025
I order filters and receive them in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »