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Aquasana Reviews - 2,491 Review - 9.0/10

Jan 11, 2025
Aquasana is a U.S. based manufacturer and distributor offering drinking water filters, shower filters, bath filters, and whole house systems.

Aquasana Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend8.9 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%77%

Neutral

16%14%

Negative

8%9%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.4 out of 10

Recent Reviews for Aquasana

Showing 1 - 20 of 2,491

Zach

Post-Delivery Feedback

Jan 08, 2025

I was sent the wrong filters from what I thought that I was ordering. I needed the 3 20” filters not 3 10” filters.

HappySpotty

Site Experience Feedback

Jan 05, 2025

I was able to find the replacement cartridge pretty easily and checkout was easy. Good experience overall.

Online Shopper

Site Experience Feedback

Jan 05, 2025

Just wish the filters I purchased were a little less expensive.

Fivfins

Site Experience Feedback

Jan 05, 2025

Biggest complaint is the shipping times. Paid extra $50 for 2 day delivery and soon as I ordered they said it takes several days to process before the 2 day shipping. Seems deceptive to me. And the fact that they want a review/survey completed before you receive your product seems unusual. Hopefully my $500 plus purchases was worth it

Candrew

Site Experience Feedback

Jan 05, 2025

Easy to navigate website, simple and clear check-out experience.

John

Site Experience Feedback

Jan 05, 2025

You should contact customer's when the need to replace filters and batteries

Odawa

Site Experience Feedback

Jan 04, 2025

It is very hard to find the filters that are needed. It takes twice as long as any other site to order. It has stopped me from buying a whole house filter.

WISO

Site Experience Feedback

Jan 04, 2025

The experience was good.

High Price

Site Experience Feedback

Jan 04, 2025

I feel the UV bulb was overpriced. There is one on Amazon for $35.00 which seems to be about right for this item.

John

Site Experience Feedback

Jan 04, 2025

No substantial discount appeared available. The "Water for Life" program requires ongoing, repeat, automatic purchases - and that is neither needed or wanted - so was disappointed with that, seeing that at checkout. It wasn't clear before that it would be an ongoing commitment.

Online Shopper

Site Experience Feedback

Jan 04, 2025

Okay

littco

Site Experience Feedback

Jan 04, 2025

Quality products and service.

NevadaDi

Site Experience Feedback

Jan 03, 2025

I was changing my filter, and the threads were stripped on the wand. Ordering a new unit was easy, but being a Friday evening, i fear overnight shipping isnt possible over the we3kend.

TonyPCMan

Site Experience Feedback

Jan 03, 2025

Aquasana makes it very easy to find what I want, and order it quickly. I like that I was able to use a coupon.

Online Shopper

Site Experience Feedback

Jan 03, 2025

I've had this unit for at least ten years, works just fine

Great experience

Site Experience Feedback

Dec 12, 2024

I had a great experience. Was looking for water filter my plumber recommended. Was able to find it easily and quickly.

Moski

Site Experience Feedback

Jan 03, 2025

The process was smooth.

Alan H

Site Experience Feedback

Nov 21, 2024

Just Fine

Online Shopper

Site Experience Feedback

Jan 03, 2025

I would like to set up a recurring subscription but you have it coming every 6 months-I would prefer every 11months since I need to replace the pre filter once a year.

Thomas

Post-Delivery Feedback

Jan 03, 2025

I order filters and receive them in a timely manner.