Aquasana Customer Reviews
Aquasana holds a 9/10 overall rating and 1,305 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 74% |
 Neutral | 13% | 18% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 73% |
Neutral | 18% | 20% |
Negative | 7% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 8,953
SC
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ci
Site Experience FeedbackSep 5, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lady
Site Experience FeedbackSep 5, 2026
Aquasana has a great product to help keep my family healthy. I have bought 3 or 4 whole house systems and some shower/sink systems. All are excellent. They last for many years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rolo
Site Experience FeedbackSep 5, 2026
Goood
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Michelle G
Site Experience FeedbackSep 5, 2026
Easy to navigate. Appreciates extra discount in checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dladysaw42
Site Experience FeedbackSep 5, 2026
No complaint
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nak
Site Experience FeedbackSep 5, 2026
It was good. Just, I would love to have bought the reverse osmosis under the sink filter from here as well, the one you sell is only 3 stages and I need one with 6 or 7 stages.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
callie
Site Experience FeedbackSep 5, 2026
I appreciate the discount opportunities
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 5, 2026
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 5, 2026
water taste same as original faucet water. i have had better!
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Vaughn Weeks
Site Experience FeedbackSep 5, 2026
it was okay, not bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackSep 5, 2026
Very easy to maneuver around
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DO'C
Site Experience FeedbackSep 5, 2026
Ordered replacement filters for under sink unit and your promo codes never apply to replacement filters...only to new filter purchases.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kostas
Site Experience FeedbackSep 5, 2026
Very easy and everything was explained well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
N/A
Site Experience FeedbackSep 5, 2026
It’s good. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackSep 5, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nochlorwater72
Site Experience FeedbackSep 5, 2026
Easy and informative
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Coach Duke
Site Experience FeedbackSep 5, 2026
It was a little confusing when you purchased fire and at the same time, the two cartridges that come every six months. Since I wasn't sure, I also purchased the same thing and had to go back and undo it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
SteveC
Site Experience FeedbackSep 5, 2026
good experience but don't show me $5 off for providing my phone number and then not honoring it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prashant
Site Experience FeedbackSep 5, 2026
All good. Just add more specification about the prodct
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
NoStrings
Site Experience FeedbackSep 5, 2026
It was a normal purchase although instead of having add on its should just be different packages
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Highly Recommended.
Post-Delivery FeedbackSep 5, 2026
I have had this same under the sink unit for over 5 years. The one I just ordered and installed is better. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Poppakrash
Post-Delivery FeedbackSep 5, 2026
Liked all aspects except the way the nozzle sits into the housing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Mr O
Site Experience FeedbackSep 5, 2026
It was very easy to find what I was looking for and checkout. Love your products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Site Experience FeedbackSep 5, 2026
None
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bruce
Site Experience FeedbackSep 4, 2026
Great Product, our water is clear and clean tasting. The website is easy to maneuver in and product information is easily found
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 4, 2026
It was very good, very informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Coupons seem to not exist
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Rusty
Site Experience FeedbackSep 4, 2026
Very Clean and easy to use . Found what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CeeSaw
Site Experience FeedbackSep 4, 2026
I tried to enter a different credit card. I was putting in the correct information, but it wouldn't accept the expiration month or year. So, I had to use the existing card. Which I didn't want to use.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
The website is pretty explanatory and easy to navigate which made it easy to order product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jade
Site Experience FeedbackSep 4, 2026
Easy to use website. Good products and fair prices.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Midas
Site Experience FeedbackSep 4, 2026
Wish you had all products on Amazon so I could have free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brian S.
Site Experience FeedbackSep 4, 2026
Great experience! Only confusion was on checkout screen where it showed shipping charges (I signed up for Water for Life which is free shipping). I had to hit the drop down arrow to see that there was a hidden shipping discount applied. Initially I thought it was charging me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kenny
Site Experience FeedbackSep 4, 2026
It was annoying that when you ran a sale on filters, the filters I needed were out of stock. And when the sale was over they were in stock again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aqua Ann
Site Experience FeedbackSep 4, 2026
I love the website. It’s very easy to navigate and find exactly what I need. I like the clear pictures of the products as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skinny Rikki
Site Experience FeedbackSep 4, 2026
Nice website and platform. Looking forward to new filter. Want to possibly get one for upstairs bathrooms.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 4, 2026
Great experience. Very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
B. Thirsty
Site Experience FeedbackSep 4, 2026
The site was very easy to negotiate. I found the product I was looking for clicked the button and filled in the pay and delivery info and it was done. I really appreciate there not having a bunch up sale to go through.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Czar
Site Experience FeedbackSep 4, 2026
It was great. The whole exirience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
randixaz
Site Experience FeedbackSep 4, 2026
The website is easy to use, clear to understand and offers Amazon Pay which is very useful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
attny
Site Experience FeedbackSep 4, 2026
Thought the price was to high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackSep 4, 2026
Checkout experience complicated and restarting subscription also very complicated.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr swag
Site Experience FeedbackSep 4, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mario
Site Experience FeedbackSep 4, 2026
Great experoence being a firsf time customer with Aquasana.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Elliot
Site Experience FeedbackSep 3, 2026
good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tumarks
Site Experience FeedbackSep 3, 2026
Everything went smoothly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JOJO
Site Experience FeedbackSep 3, 2026
DO NOT SELL MY INFORMATION
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 3, 2026
I had great difficulty finding the replacement sumps that I need. They are not included under the replacements tab! It took a lot of clicking and searching to find them. I also was surprised that I have to pay shipping because I'm a member of Water for Life. It says that it includes free shipping, but I guess not on replacement sumps.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Tammy
Site Experience FeedbackSep 3, 2026
Great product. Good value. Great to do business with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10