Aquasana Customer Reviews
Aquasana holds a 9/10 overall rating and 1,308 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 76% |
 Neutral | 13% | 16% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 73% |
Neutral | 18% | 20% |
Negative | 7% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 8,951
ebur47
Site Experience FeedbackSep 2, 2026
The website was easy to use. The products were clear to visually inspect and see.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Oski_loaya
Site Experience FeedbackSep 2, 2026
I decided for a different product than the one I intended to buy originally. The site “guided” me to what I actually need.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
mccgi4us
Post-Delivery FeedbackSep 2, 2026
I'm a long standing customer of Aquasana and will continue to be in the future. Good quality/versatile products that meet my water filtration needs at reasonable prices. Great customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 2, 2026
It would be helpful to have past purchases in our order history.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Amazing Product
Site Experience FeedbackSep 2, 2026
I've never had a bad experience qith aquasana. I've had my machine for about 8 years and am totally happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark
Site Experience FeedbackSep 2, 2026
Satisfactory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sridhar
Site Experience FeedbackSep 2, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mile
Site Experience FeedbackSep 2, 2026
Logical setup of the web shop, very easy to navigate. I would also prefer logical information about the products so that one does not need to consult AI.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jeffrey
Post-Delivery FeedbackSep 2, 2026
My plumber/Installer does a lot of aftermarket under sink RO systems and was as impressed as I have always been with the quality of the products and manufacturing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
ME
Site Experience FeedbackSep 2, 2026
A OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoooch
Site Experience FeedbackSep 2, 2026
The website never sent me a promo code like it was supposed to once I put in my email and phone number.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SEM
Post-Delivery FeedbackSep 2, 2026
Our older product sprung a leak and I was worried we'd have to wait several days for the new one to come in but it arrived the next day, which was nice and made our lives more convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rayban
Post-Delivery FeedbackSep 2, 2026
Have not had time to install yet.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
ActualCustomer
Site Experience FeedbackSep 2, 2026
I am hoping I bought the correct replacement filters. I couldn't tell for sure. The filters with the original system should clearly be named for replacement, in my opinion. They are clearly named for other systems by other brands.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 2, 2026
I called customer support to confirm that I was buying the right filters after having not bought any for many months. Customer support wasn't able to find any of my orders from 2022. They asked to put me on hold for 1 minute. After six minutes, I got frustrated and hung up. I placed an order that I hope is correct. I will also say that Aquasana has crazy high prices for replacement UV bulbs.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 2
Happy customer
Site Experience FeedbackSep 2, 2026
Great customer service, had a leaking tank and it was replaced no problem. Will continue to use this company for water filtration.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
captain_kirk
Site Experience FeedbackSep 2, 2026
Very easyvto order replacement filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
non
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Uvach
Site Experience FeedbackSep 1, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alicat
Site Experience FeedbackSep 1, 2026
Easy purchase and checkout
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Dking
Site Experience FeedbackSep 1, 2026
Products look awesome and great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackSep 1, 2026
its not clear if I can cancel filter delivery if I want to
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Manuel
Site Experience FeedbackSep 1, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oregonian
Site Experience FeedbackSep 1, 2026
Happy with the water system and the water tastes wonderful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
fghjkl;
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 1, 2026
It's fine I haven't been here in awhile
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AB
Site Experience FeedbackSep 1, 2026
Liked the wafilter comparison to select best model
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackSep 1, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 1, 2026
Seamless process
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Frenz
Site Experience FeedbackSep 1, 2026
Easy and straightforward
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
G
Site Experience FeedbackSep 1, 2026
Website was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Man water
Site Experience FeedbackSep 1, 2026
Would have like to signed up for water for life. But couldn’t because a filter was out of stack.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Falloon
Site Experience FeedbackSep 1, 2026
Web site could be more user friendly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 1, 2026
have purchased wholehome systems and RO systems, can rely on company and quality of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackSep 1, 2026
everything went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HK
Site Experience FeedbackSep 1, 2026
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
I think the UV max lightbulb replacement should be right next to the standard UV light replacement when looking for a replacement bulb
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OakHill
Post-Delivery FeedbackSep 1, 2026
Ordering replacement filters and uv lamp was easy, straight forward and efficient. Shipping was fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rick
Site Experience FeedbackAug 31, 2026
Due to one of the replacement cartridges being out of stock I was unable to purchase the RO system with the "Water for Life". I reached out to customer service to see if this can be changed.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Mike
Site Experience FeedbackAug 31, 2026
Great no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mell
Site Experience FeedbackAug 31, 2026
My first purchase. Looking forward to trying it out and see how it is.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Motts
Site Experience FeedbackAug 31, 2026
I was very clear and easy to find the replacement filters I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackAug 31, 2026
Great and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danny Boy
Site Experience FeedbackAug 31, 2026
i wanted to order the 6 month filter package with free shipping but the web site would not let me!!!!!!
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Devin
Site Experience FeedbackAug 31, 2026
Very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 31, 2026
Na
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
Marymac
Site Experience FeedbackAug 31, 2026
Website was very easy to navigate. Very important for seniors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LRPS
Site Experience FeedbackAug 31, 2026
I already have an under-counter water system for my kitchen and love it! I have recommended this system to other people who also love it! Adding filter system to our main shower to help reduce chlorine in water. Looking forward to another great product. I like the Water for Life as the filters are shipped every 6 months without fail.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken A.
Site Experience FeedbackAug 31, 2026
Ordered wrong product. Had to reorder. Okay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10