Aquasana Customer Reviews
Aquasana holds a 9/10 overall rating and 1,266 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 81% |
 Neutral | 12% | 12% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
5.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 76% |
Neutral | 18% | 17% |
Negative | 6% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 9,066
ABC
Site Experience FeedbackAug 3, 2026
..
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Vero
Site Experience FeedbackAug 3, 2026
Very helpful information to make the purchase needed to better my drinking habits
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ryan
Site Experience FeedbackAug 3, 2026
Overall experience was easy and very informative.. highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
3123 Green Lake
Site Experience FeedbackAug 3, 2026
The product's quality made the difference in the purchase. We have this in our other house in Central America.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackAug 3, 2026
Easy to fine and order replacements
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
I am hoping it is simple to install!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJW
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Always happy
Site Experience FeedbackAug 3, 2026
Easy to find replacement filter we needed. Always like when PayPal is available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Just upset I had to order another countertop aquasana machine…one currently own leaked the full tank of water all over counter and floor by just randomly turning on all by itself!!!!
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
mediga
Site Experience FeedbackAug 3, 2026
I love the product quality and ease with which filters can be replaced compared to other products which have sealed filters with potential of developing mold
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
I’ve been with Aquasana since 2017 using their whole-home water filtration system, and honestly, there’s nothing better than Aquasana!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robski
Post-Delivery FeedbackAug 3, 2026
This is a great product and easy to install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
PJ
Site Experience FeedbackAug 3, 2026
Easy to use lots of choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spike
Post-Delivery FeedbackAug 3, 2026
We haven't had our system long enough to realize the benefit. When our system arrived, the main bottles had a leak in it and we needed a replacement. It was timely and we now have it working.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 10
FD
Site Experience FeedbackAug 3, 2026
fast & easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
aloha
Post-Delivery FeedbackAug 3, 2026
I was satisfied with my experience purchasing filters from Aquasana.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Rick
Site Experience FeedbackAug 3, 2026
Quick and easy shopping experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Eric
Site Experience FeedbackAug 3, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
turtle
Site Experience FeedbackAug 3, 2026
good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Replacement filters
Site Experience FeedbackAug 3, 2026
I was able to find the correct product including the updated part number
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Site Experience FeedbackAug 3, 2026
It was strange getting 50% discounts on Chrome but not on Safari.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 3, 2026
good experience and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
Jordan's Nana
Site Experience FeedbackAug 3, 2026
It was fun clicking the spin the wheel for the percentage off. I'm very thankful for receiving such a great discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beck
Post-Delivery FeedbackAug 3, 2026
Received product as promised but have not installed yet. Plan on installing soon, install instructions are easy to follow.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Easy to order.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jack
Site Experience FeedbackAug 3, 2026
Discount code didn’t apply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kbear
Site Experience FeedbackAug 3, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
Credit card input took 3 tries. A little difficult to find old counter filters
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
When needing a filter you should have it pop up when you are looking at the system you have on the counter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackAug 2, 2026
Reputation and quality of product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackAug 2, 2026
:)
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Juanita
Site Experience FeedbackAug 2, 2026
I love the quality and taste of the drinking water out of the special spigot from my filter system. But I had to figure out which filters I needed. Luckily I had the box from previous orders to see the label. The ordering process and Aquasana for life was relatively simple. Only thing is your promo codes you’re texting me don’t work for filters, so I’d rather not get so many text for purchases of products other than any deals offered on my filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quick Drink
Site Experience FeedbackAug 2, 2026
It was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tor
Site Experience FeedbackAug 2, 2026
Finding the product was simple. I just went under the shower link and clicked it and ordered the shower filter. I connected to my PayPal and bought it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy in Texas
Site Experience FeedbackAug 2, 2026
All good so far
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Bonez
Site Experience FeedbackAug 2, 2026
Super pleased with my water filtration system, after changing my filters and seeing how much junk comes out of the city water, highly recommend to anyone who wants cleaner healthier water for their families!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
I needed a replacement UV light for the water filter
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray TheCat
Site Experience FeedbackAug 2, 2026
Easy to find all information needed. Happy to find that I can install the system by myself. Nothing negative about my shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
greg
Post-Delivery FeedbackAug 2, 2026
My online orver went through with out a hitch great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
RetiredInFlorida2026
Post-Delivery FeedbackAug 2, 2026
The website is a wee bit awkward to navigate, and it was difficult to find the subscription functionality my first visit. Accordingly, I merely purchased the filter I wanted, and will return to get subscribed for automatic orders.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AZ Rick
Post-Delivery FeedbackAug 2, 2026
You ship usps on a product that should go ups. I cannot track it. You shipped the wrong part last time and did not pay shipping costs on the return. Customer service does not answer emails.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- On Time Delivery: 4
- Customer Support: 6
Online Shopper
Site Experience FeedbackAug 2, 2026
checkout required too much personal info
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Jk
Post-Delivery FeedbackAug 2, 2026
Just bought the Aquasana shower filter. Easy setup, great water feel. Happy with it so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Viceroy
Site Experience FeedbackAug 2, 2026
Website layout is great easy to find the type of filter I needed quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria
Site Experience FeedbackAug 2, 2026
Fine. Typical experience.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
Joe
Post-Delivery FeedbackAug 2, 2026
Water quality good and system worked well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
123
Site Experience FeedbackAug 1, 2026
Do know yet
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bob
Site Experience FeedbackAug 1, 2026
appreciate the discount compared to amazon, wish shipping was free.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9