Aquasana Customer Reviews
Aquasana holds a 8.8/10 overall rating and 1,380 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 74% | 77% |
 Neutral | 16% | 14% |
 Negative | 10% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 74% | 76% |
Neutral | 19% | 18% |
Negative | 7% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.4 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 8,986
Rowlett
Site Experience FeedbackNov 13, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JRD
Site Experience FeedbackNov 13, 2026
Easy to find what i was looking for It would be nice if the options had a hyperlink to the options information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LLDAMM
Site Experience FeedbackNov 13, 2026
Good experience, wonderful product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jtilly
Site Experience FeedbackNov 13, 2026
Your product was recommended by a health care professional. This will be my second year using the under the sink Claryum 3 filter product. Last year I spoke to customer service who was very helpful. This year I just ordered on line for automatic replacement. It was also easy to install and to replace the filters. The water has no flavor and has eliminated my need to buy plastic water bottles. I appreciate feeling confident in drinking filtered water. I would recommend this company and their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nelly
Site Experience FeedbackNov 13, 2026
All done over the internet, easy to use site...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No name
Site Experience FeedbackNov 13, 2026
I would have signed up for your auto ship, but it defaults to every six months and I need every three months. I was not able to make a selection on how often to receive my automatic renewal orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Care4myhealth
Site Experience FeedbackNov 13, 2026
I love that it connects Amazon because I would like to use my rewards from Amazon but get it from Aqua because the third-party retailer is not that great so I want the quality. I was disappointed to not see the tubing replacement, but I was able to find it on Amazon and hopefully that works that it’d be nice for the clear countertop filter replacement to have tubing and have it be a bundle altogether and we paid separately in case somebody wants just one or both. Everything else is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nata72
Site Experience FeedbackNov 13, 2026
Easy to understand and satisfying
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ledfoot
Site Experience FeedbackNov 13, 2026
Thumbs up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackNov 13, 2026
The website was easy to use, and I liked the how to videos, which gave me a better idea of how the system would fit into my home. The discount was also excellent, and I liked that it offered another 5% discount; that actually confirmed my decision to purchase. I read on Reddit that Aquasana was a good system, and I think it'll fit my home perfectly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GeoJohn
Post-Delivery FeedbackNov 13, 2026
Delivery took a bit longer than expected and parts came over the course of about 3 days; however, all the parts were as expected, instructions were reasonably clear and installation was pretty straight forward. It turned out that I did not need the Pro ByPass Kit and was able to return that for credit. Overall the water is SUBSTANTIALLY better now in our house - no off flavors and no more dry and itchy skin after showering even during the city's high-chlorination periods.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
buck
Site Experience FeedbackNov 13, 2026
it was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
blueberry
Site Experience FeedbackNov 13, 2026
Now that I am familiar with aquasana, the online ordering experience was easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toon
Site Experience FeedbackNov 13, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dusty Cowboy
Site Experience FeedbackNov 13, 2026
Thank you for providing performance data sheets for filtration systems, it made the difference in my decision to purchase Aquasana vs. the other guys. I am looking forward to better tasting and healthier water in the upcoming days.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Widow
Site Experience FeedbackNov 12, 2026
Decent, the water for life says it's a 15% discount, but leaves out the fact that's it's a subscription which was pretty shady and almost a deal breaker
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 12, 2026
Too much information required when you're paying the entire amount at time of purchase and you're not asking for credit. It is not necessary!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pcorgi
Site Experience FeedbackNov 12, 2026
easy tilo find and buy what i wanted in the websitr
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kitty
Site Experience FeedbackNov 12, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blove
Post-Delivery FeedbackNov 12, 2026
I have recommended this product to a few friends and they got them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mar
Site Experience FeedbackNov 12, 2026
Very positive experience. everything on Aquasana's website is easy to find and explained very well. Aquasana's filtered water is the best tasting water!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mezzy
Site Experience FeedbackNov 12, 2026
I thought today's experience with your site was easy to follow. I did however think that I was already set up for automatic replacements. For a while I wasn't sure I would continue with you because the water tasted and smelled horrible. I assumed because this is a. Ew manufactured home. It took a long time for the taste and smell to leave and it still takes a long time running the cold water before it's okay.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 12, 2026
it was easy to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Old ks guy
Site Experience FeedbackNov 12, 2026
need a replacement filter website is confusing i thought i had purchased it last week
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Johnny C
Site Experience FeedbackNov 12, 2026
Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
11BRAVO
Site Experience FeedbackNov 12, 2026
Easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fresh water
Site Experience FeedbackNov 12, 2026
great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris B.
Site Experience FeedbackNov 12, 2026
Easy to navigate to the UV replacement bulb. The chat was helpful in finding where the model # was located on the system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fred
Site Experience FeedbackNov 12, 2026
Love the filtration system. Extras can be expensive.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rick
Site Experience FeedbackNov 12, 2026
Very thorough order sequence
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
No comment!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny
Site Experience FeedbackNov 12, 2026
Quick easy and to the point. Just the way I like my online shopping
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sofia
Site Experience FeedbackNov 12, 2026
Straightforward information and feasibility for having products for all home water system needs
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jim
Site Experience FeedbackNov 12, 2026
The site would not let me make a account and I tried three times and I still don’t know if I have one but I purchased the item I wanted anyway?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
marcian
Site Experience FeedbackNov 12, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jorge
Post-Delivery FeedbackNov 12, 2026
Easy installation and great tasting water
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Charles Farley
Post-Delivery FeedbackNov 12, 2026
The only negative is that the filters were not available for me to set up automatic delivery at time of purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
fred
Site Experience FeedbackNov 12, 2026
easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
gazukpr
Post-Delivery FeedbackNov 12, 2026
took longer to receive the filters that expected.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 8
None
Site Experience FeedbackNov 11, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackNov 11, 2026
My device started beeping to remind me to change the filters. I thought I was on auto renew. Turns out I was but realized my card had expired. I received a call asking to update my payment information.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Cecil
Site Experience FeedbackNov 11, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buffalo
Site Experience FeedbackNov 11, 2026
easy to deal with
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Very good experience. Is it to make my selection?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Post-Delivery FeedbackNov 11, 2026
I purchased the Aquasana Claryum filter replacement for my cartridge. I’ve used this product for years and in different homes. I can always trust my Aquasana to filter my water for my family.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Very easy site that directs professionals to options we would ask for. Thank You
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frustrated
Site Experience FeedbackNov 11, 2026
I got confused at check out. it seems opting for refills still requires a seperate purchase today. In trying to go back and check I may even have signed up twice. If i didn't like the product I would have quit.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Agua
Post-Delivery FeedbackNov 11, 2026
easy smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A